ZipRecruiter

Log In

1

Service Delivery Manager Jobs in Seattle, WA (NOW HIRING)

Costco

Delivery Manager - Costco Travel

Issaquah, WA · On-site

$125K - $155K/yr

Costco is well known for its generosity and community service and has won many awards for its ... Delivery Managers are responsible for managing the communication across program stakeholders ...

Sysco

Delivery Service Supervisor - 3rd Shift

Renton, WA

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Kent, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Auburn, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Seattle, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

Sysco

Delivery Service Supervisor - 3rd Shift

Kirkland, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Bellevue, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Tacoma, WA

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Redmond, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

New

Sysco

Delivery Service Supervisor - 3rd Shift

Seattle, WA · On-site

$87K - $131K/yr

... optimal delivery plans and on-time customer service. * Supervises labor hours and directs labor ... Communicates with Sales Management and Marketing Associates via email and maintains current ...

Omnidian Inc

Director, Field Service Delivery

Seattle, WA · On-site

$124.80 - $156/hr

Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner ... Coordinate service delivery across multiple channels, managing the balance, alignment, and resource ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Seattle, WA

Service Delivery Manager information

See Seattle, WA salary details

$33K

$107K

$182.8K

How much do service delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service delivery manager in Seattle, WA is $106,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $145,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Seattle, WA?

The most popular types of Service Delivery jobs in Seattle, WA are:

What job categories do people searching Service Delivery Manager jobs in Seattle, WA look for?

The top searched job categories for Service Delivery Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Service Delivery Manager jobs?

Cities near Seattle, WA with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 100% In-person job distribution, with an average salary of $106,966 per year, or $51.4 per hour.

Service Delivery Manager

Software Technology, Inc.

Bellevue, WA • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Service/ Technical Delivery Manager

Location: Bellevue, WA - 3 days onsite

Duration: Long term

Must have Skills: Looking for Service Delivery Manager with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc, along with in one of the cloud platform (AWS, Azure). Cloud project is the priority and candidate should have worked as an Incident manager in cloud SLA process improvement.

Should have managed IITL ticketing system Process improvement in ITIL Service Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and oversee service performance improvement.

Responsibilities:

  • Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
  • Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)
  • Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
  • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
  • Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
  • Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
  • Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
  • Proactive identification of issues and risks, prepare strong mitigation/resolution plans.

Experience: 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager. Strong multi-cloud (preferred AWS & Azure) and operations management skills. ITIL or similar certifications strongly preferred. Excellent communication, research, analytical, and documentation skills. Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

Apply