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Remote Service Delivery Manager Jobs in Seattle, WA

SQA Services

Audit Service Delivery Lead

Seattle, WA ยท Remote

$55K - $70K/yr

... Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel ๏‚ท Process and triage incoming work requests to the Coordination team ...

SQA Services

Audit Service Delivery Lead

Seattle, WA ยท Remote

$55K - $70K/yr

Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...

McKinstry

Director of Delivery

Seattle, WA ยท On-site +1

$133K - $220K/yr

Lead the end-to-end delivery of Active Energy Management services to BSP clients and utility ... Onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. If ...

Sparq

Delivery Partner

Seattle, WA ยท On-site +1

$175K - $200K/yr

Remote or hybrid work options * Competitive salary + bonus opportunities * Robust benefits package ... Minimum of 10 years of experience in IT services/consulting or solution delivery management, with ...

JLL

Vice President, Business Development

Seattle, WA ยท Remote

Coordinate with JREDD service delivery managers for client request scoping, pricing, and timing ... Remote -Atlanta, GA, Denver, CO, Kansas City, KS, Las Vegas, NV, Los Angeles, CA, Miami, FL ...

Genetec

Field Engineer

Seattle, WA ยท On-site +1

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Genetec

Field Engineer

Seattle, WA ยท Remote

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Aura

Security Partner Manager

Tacoma, WA ยท Remote

... service delivery. You know how to move fast without compromising quality - and youre ready to help ... Competitive base salary + comprehensive benefits package Hybrid work model with strong remote ...

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Seattle, WA

Remote Service Delivery Manager information

See Seattle, WA salary details

$33K

$106.9K

$182.7K

How much do remote service delivery manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote service delivery manager in Seattle, WA is $106,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $145,700.00 per year, depending on experience, location, and employer.

What is the most in demand remote job?

Remote Service Delivery Managers are in high demand as companies seek professionals to oversee remote teams, ensure service quality, and manage client relationships. Skills in project management, communication, and familiarity with remote collaboration tools like Slack or Zoom are essential for these roles, which often offer flexible schedules and require industry certifications such as PMP or ITIL.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

Is a service delivery manager a good job?

A service delivery manager is a professional responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; it often offers opportunities for career advancement and competitive compensation. Job satisfaction depends on individual preferences and the specific industry or organization.

How much do delivery managers get paid?

Remote Service Delivery Managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Salaries can vary based on company size, certifications, and the complexity of services managed.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What is the highest paid delivery job?

For a Remote Service Delivery Manager, the highest paid delivery roles are typically senior positions such as Director of Service Delivery or Program Manager, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and certifications in project management or service management frameworks like ITIL or PMP.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What are popular job titles related to Remote Service Delivery Manager jobs in Seattle, WA? For Remote Service Delivery Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Manager jobs in Seattle, WA look for? The top searched job categories for Remote Service Delivery Manager jobs in Seattle, WA are:
Remote Service Delivery Manager jobs near you

Audit Service Delivery Lead

SQA Services

Seattle, WA โ€ข Remote

$55K - $70K/yr

Full-time

Posted 9 days ago

Job description

SQA protects through quality. We have a global footprint that supports complex and highly
regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted
our clientsโ€™ integrated strategies, which SQA can support on an annual basis. SQA works with its
client partners and their supply chain in over 90 countries annually, deploying over 500
associates. SQA understands the complexity and challenges of a global supply chain and our
clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over
2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier
Development. This occurs in the form of managed programs at their suppliers that include, but may
not be limited to, audits, assessments, supplier development, part approvals, inspection,
remediation, self-release, and full-time surveillance.

Overview:
As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQAโ€™s Audit
family of products. This role operates under the direction of the Director of Operations and serves
as the primary point of accountability for scheduling execution, team output, and operational
health across the Audit family of products. The successful candidate will own team output,
proactively identify operational risks before they escalate, and serve as the first line of process
improvement awareness for Audit Operations.

Responsibilities
Team Output Management:
๏‚ท Manage day-to-day throughput and performance of Service Delivery โ€“ Audits team
responsible for scheduling the entire set of Audit-related services to be performed by
our skilled Auditor/Associate team, currently including:
๏ฏ Audits
๏ฏ Assessments
๏ฏ Supplier Desktop Evaluations
๏‚ท Manage remote Service Delivery Coordination team across multiple time zones and
mix of full-time and contract personnel
๏‚ท Process and triage incoming work requests to the Coordination team, ensuring appropriate
assignment and prioritization
ย 
Performance Metrics Ownership:
๏‚ท Provide tracking and reporting on key performance indicators (KPIs) including but not
limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling
rates
๏‚ท Provide timely, accurate, and actionable status updates and trends to the Director of
Operations with sufficient lead time to course-correct issues before targets are missed
๏‚ท Proactively monitor operational conditions including team capacity, client request volumes,
scheduling conflicts, Contractor upskilling needs, and process friction to surface risks
before they become delivery failures
ย 
Process Improvement and Trend Visibility:
๏‚ท Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited
request frequency) which have negative downstream impact on scheduling throughput
๏‚ท Raise process improvement needs with sufficient context to inform project scoping and
resource decisions. Participate in process improvement initiatives sponsored by Operations
leadership, contributing team-level operational insight

Client & Cross-Functional Coordination:
๏‚ท Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination
and Auditor teamsโ€™ capabilities to deliver on Expedited timelines and out-of-contract requests
๏‚ท Document current-state processes and flag deviations from established standards
๏‚ท Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage
needed auditor capacity for scheduling

Team Leadership and Supervision:
๏‚ท Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have
the tools, processes, and knowledge to perform scheduling and preparation roles effectively
๏‚ท Provide guidance on best practices for scheduling, time management, and task prioritization
๏‚ท Foster a collaborative team environment and address conflicts or concerns constructively
๏‚ท Conduct regular performance reviews, set development goals, and maintain an active
succession plan for the Lead role
๏‚ท Identify performance gaps and implement corrective actions consistently and fairly
ย 
ย 
Qualification and Experience
Bachelorโ€™s degree in Operations Management, Business, or a related field preferred,ย or other Bachelorโ€™s degree and commensurate work experience
Relevant certifications in production scheduling or supply chain management (e.g., APICS,ย Six Sigma) a plus
Excellent organizational and time-management skills
Strong leadership and team management capabilities including coachability
Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-pacedย environment
Problem-solving skills and the ability to adapt to changing demands
Clear, proactive communication โ€” especially in surfacing risks and issues with appropriateย urgency and context
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams);ย experience with scheduling software is a plus
Your actual level and base salary will be determined on a case-by-case basis and may
vary based on the following considerations: job-related knowledge and skills, education,
and experience.

Base salary is just one part of your total rewards package at SQA. You will also receive
access to comprehensive medical, vision, and dental coverage, access to a 401(k)-
retirement plan (after 1yr of employment), short and long-term disability insurance, life
insurance, paid parental leave, and various other discounts and perks. You may also
accrue 3 weeks of paid vacation and will be eligible for 8 or more paid holidays per year.
Corporate employees are eligible for 5 days of sick leave per year.
SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence
and qualifications and will not be influenced in any manner by race, color, religion, gender, national
origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital
status, mental or physical disability or any other legally protected status.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii)
U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. ยง 1157, or (iv)
Asylee under 8 U.S.C. ยง 1158, or be eligible to obtain the required authorizations from the U.S.
Department of State.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.