Service Delivery Manager Jobs in Redmond, WA (NOW HIRING)

Summary: The Delivery Assistant Manager assists the Delivery Manager in overseeing of all Grand Central Bakery wholesale and inter-company delivery operations in support of Grand Central Bakery's mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients. Developing skilled and passionate workers whose mission is to deliver fantastic customer service and delicious products safely and efficiently is a core responsibility. The Delivery Assistant Manager is directly responsible for all delivery operations during their shift including staffing, training, quality control, communication, inventory management, facilities and maintaining employee morale within the parameters of Grand Central's mission and financial goals. The Delivery Assistant Manager is expected to customarily and regularly provide feedback and make recommendations for hiring, performance management, and dismissal decisions. In the absence of the Delivery Manager, the Delivery Assistant Manager is expected to perform the Delivery Manager responsibilities to the best of their ability.
Pay: $33.65 per hour ($69,992 - $83,000 expected, with overtime)

• Full time position
• Non-exempt role (overtime eligible)
• This position is expected to work 45 hours/week on average

Supervision: This position reports to directly to the Delivery Manager.
Schedule:As a full-time, non-employee, the Delivery Assistant Manager typically works 5 days a week with flexibility to adjust schedule around special projects and may be required to work extra hours and/or days on an irregular basis due to unforeseen circumstances and emergencies. Integral to their team, the Delivery Assistant Manager balances administrative duties with time scheduled on the floor as a high functioning crew member.
Key Competencies:
High Standards
Informal Communication
Organizing and Planning
Customer Orientation
Positive Impact
Change Agility
Problem Solving and Decision Making
Team Player
Results Orientation
Talent Development
Self-Objectivity
Learning Agility
Essential job responsibilities:
• Communicates our brand promise to be the best part of our customer's day to staff and sets the bar for helpful, knowledgeable, and friendly service to all Grand Central Bakery internal and external customers.
• Oversees and coordinates systems to ensure the delivery of high quality, delicious products to our wholesale customers and Grand Central Bakery cafés every day.
• Ensures that all products meet defined quality expectations and coordinates with production sales and customer service staff to coordinate customer orientated solutions when issues arise.
• Supports sales growth strategy with efficient and effective routing to both deliver outstanding customer service, increase sales in existing accounts and acquire new strategic customers.
• Assists Delivery Manager with proactive and strategic delivery fleet management- safe vehicles, timely repairs, thoughtful purchasing. Adheres to and maintains all HACCP and safety requirements.
• Provides training and coaching to ensure that drivers operate vehicles in a safe and courteous manner while obeying all traffic laws.
• Utilizes technology systems - Globalbake, Geotab, etc. to improve customer service, efficiency, and overall delivery operations.
• Understands Delivery financial goals (i.e. labor) and is able to assess and then work toward meeting and exceeding those goals under guidance from the Delivery Manager.
• As the daily supervisor, is able to troubleshoot problems in all areas of Delivery operations and has a solid understanding of our organizational structure and who/what/where to go for problem solving. Works in a way that can improve the Delivery environment- takes initiative, contributes ideas, is solutions oriented.
• Is a conduit for effective, professional, and positive communication. Stays current on and sharing enthusiasm for companywide internal and external initiatives supporting our mission and brand. Communicates respectfully and professionally at all levels. Responsible for communicating effectively and often with the Delivery team to disseminate relevant information, as well as filter feedback and questions up to the Delivery Manager.
• Provides continuous feedback and coaching to the team, documents coaching, and contributes to performance management of Delivery employees through effective and timely communication of coaching notes and training assessments with Delivery Manager. Makes recommendations to the Delivery Manager and directly influences personnel decisions. Is able to issue performance corrections.
• Is the primary trainer of new hires and Drivers; the Delivery Assistant Manager provides timely and effective training on routes, customer service, safety (lifting, safe driving) and daily operations. Uses checklists and training documents to maintain accurate and efficient operations.
• Supports the Delivery Manager with administrative people operations by assisting with the hiring of team members including interviewing and making hiring decisions; scheduling team members and finding coverage for shifts due to absences; approving timecards and submitting to Payroll.
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• Works collaboratively with a team. Models and encourages respectful and professional channels of communication between teammates and departments. Disrupts and corrects inappropriate communication in the moment.
• Maintains competencies and demonstrate continuous application of these skills throughout the period of employment.
• Is committed to creating an anti-racist and culturally inclusive environment for all and demonstrates inclusiveness through language and conduct. Understands company Diversity, Equity, and Inclusion (DEI) concepts and is able to share them with teammates. As an active participant in setting company culture, disrupts behavior that is harassing, discriminatory, or otherwise harmful to a culture of diversity, equity, and inclusion.
• Above all, sets the best example of behavior, work ethic, and work quality.
• Knows and demonstrates efficient, correct, and safe work and procedures.
• Escalates personnel matters to manager including concerns about attendance, performance, and conduct.
• Follows all safety requirements, safety training, and instructions.
• Notifies manager if they ever become aware of a potential hazard in the workplace.
• Able to enter maintenance and safety tickets into FMX
• Promptly reports all injuries, big or small, that are sustained while at work. Assists with injury reports.
• Trains new hires and existing employees on safety protocols.
Knowledge, skills, and abilities:
• Must be at least 18 years old
• Ability to read, write, and speak English required; English/Spanish bilingual preferred.
• Maintains a valid Food Handler's Card at all times and follows health department regulations at all times.
• Knowledge of all health department regulations concerning food production and handling required.
• HS diploma/GED required. Associates degree or higher in related field preferred.
• Must be able to add, subtract and multiply with ease and accuracy.
• Has and maintains a valid Oregon or Washington driver's license with 5 years of driving experience and a driving record acceptable to Grand Central Bakery. Follows policies and procedures in the Driver Safety Manual at all times. Must pass a company administered driving test.
• Intermediate computer skills including use of Microsoft Outlook, Excel, Word, or comparable programs required. Experience with ERP systems preferred.
• 2 or more years' experience working in a wholesale warehouse or delivery environment required.
• 1 or more years of management or leadership experience required.
• 1 or more years fleet maintenance experience preferred.
• A passion for delicious food and exceptional customer service required.
• HACCP experience preferred.
• Familiarity with forklift and pallet jack preferred.
Tools and equipment:
• Delivery vehicles
• Bread slicer
• Handcart
• Forklift
• Pallet jack
• Computer and office equipment
Physical Requirements:
S: Seldom (1-10%) O: Occasional (10-30%) F: Frequent (30%-70%) C: Constant (Over 70%) N/A: Not Applicable
Sitting
O
Standing
C
Walking
C
Driving
F
Hearing
C
Seeing
C
Lifting
F - 50 lbs.
Carrying
F - 50 lbs.
Talking
F
Climbing Stairs/Ladders
O
Bending/ Twisting at waist
F
Kneeling/Squatting
O
Crouching/Kneeling
O
Crawling
S
Reaching above shoulder
O
Repetitive Arm/ Hand Motion
C
Handling/ Grasping
C
Fine Finger Manipulation
C
Pushing/Pulling
F - 250 LBS.
Foot controls/Driving
F
Additional Physical Information:
• This position works in a building shared with production facilities is constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat).
• Procedures requiring a high-level of repetitive motion involving hands, wrists, arms and back.
It is understood that this does not constitute an exhaustive list of the duties and responsibilities of the Delivery Assistant Manager position but is offered as a general guideline of minimum essential expectations involved in this position.
Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.