Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Service Delivery Manger
Detroit, MI · On-site
As a Service Delivery Manager, you will be part of the project team supporting large-scale technology transitions and organizational change initiatives. The ideal candidate will have strong ...
Service Delivery Manger
Detroit, MI · On-site
As a Service Delivery Manager, you will be part of the project team supporting large-scale technology transitions and organizational change initiatives. The ideal candidate will have strong ...
Service Delivery Manger
Detroit, MI · On-site
As a Service Delivery Manager, you will be part of the project team supporting large-scale technology transitions and organizational change initiatives. The ideal candidate will have strong ...
Service Delivery Manger
Detroit, MI · On-site
As a Service Delivery Manager, you will be part of the project team supporting large-scale technology transitions and organizational change initiatives. The ideal candidate will have strong ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the ... direct customer management experience. * Four (4) or more years of experience directly engaging ...
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the ... direct customer management experience. * Four (4) or more years of experience directly engaging ...
Service Delivery Manager - Remote - USA
Detroit, MI · On-site +1
The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise ... Direct experience owning SLAs written into a client contract: negotiating targets, defending ...
Service Delivery Manager - Remote - USA
Detroit, MI · On-site +1
The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise ... Direct experience owning SLAs written into a client contract: negotiating targets, defending ...
Service Delivery Manager - Remote - USA
Lansing, MI · On-site +1
The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise ... Direct experience owning SLAs written into a client contract: negotiating targets, defending ...
Service Delivery Manager - Remote - USA
Lansing, MI · On-site +1
The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise ... Direct experience owning SLAs written into a client contract: negotiating targets, defending ...
Delivery Manager
New Hudson, MI · On-site
The Delivery Manager is responsible for managing the operation and maintenance of motor vehicles ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...
Delivery Manager
New Hudson, MI · On-site
The Delivery Manager is responsible for managing the operation and maintenance of motor vehicles ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...
Director, Global Service Delivery - US based
Charlotte, MI · On-site
$180 - $325/hr
Director, Global Service Delivery - US based Job ID 517847 Posted since 12-Aug-2026 Organization ... Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices.
Director, Global Service Delivery - US based
Charlotte, MI · On-site
$180 - $325/hr
Director, Global Service Delivery - US based Job ID 517847 Posted since 12-Aug-2026 Organization ... Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices.
The Delivery Manager is responsible for managing the operation and maintenance of motor vehicles ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...
The Delivery Manager is responsible for managing the operation and maintenance of motor vehicles ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...
The Delivery Manager is responsible for managing the operation and maintenance of motor vehicles ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...
The Delivery Manager is responsible for managing the operation and maintenance of motor vehicles ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...
Application Delivery Manager
Dearborn, MI · On-site
$129K - $244K/yr
... direct impact on the tools our engineers use every day. This role is specifically within the ... Paid time off for individual and team community service * A generous schedule of paid holidays ...
Application Delivery Manager
Dearborn, MI · On-site
$129K - $244K/yr
... direct impact on the tools our engineers use every day. This role is specifically within the ... Paid time off for individual and team community service * A generous schedule of paid holidays ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Director Service Delivery Manager information
What is a director service delivery manager?
A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.
What are the key skills and qualifications needed to thrive as a director service delivery manager?
To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.
What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?
A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.
What is the difference between Director Service Delivery Manager vs Service Delivery Manager?
| Aspect | Director Service Delivery Manager | Service Delivery Manager |
|---|---|---|
| Responsibilities | Oversees multiple teams, strategic planning, and high-level client relationships | Manages daily service delivery, team coordination, and client satisfaction |
| Required Credentials | Typically requires 10+ years experience, leadership skills, and industry certifications | Usually requires 5+ years experience, technical knowledge, and relevant certifications |
| Work Environment | Executive-level, strategic meetings, cross-department collaboration | Operational, team management, client interactions |
| Industry Usage | Common in large organizations and enterprises | Widely used across various company sizes for service delivery roles |
The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.
What are popular job titles related to Director Service Delivery Manager jobs in Michigan?
For Director Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Director Service Delivery Manager jobs in Michigan look for?
The top searched job categories for Director Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Director Service Delivery Manager jobs?
Cities in Michigan with the most Director Service Delivery Manager job openings:
Job description
Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.