Detroit, MI · On-site
Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support ...
Detroit, MI · On-site
Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...
$72K - $78K/yr
Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...
Posted today
Quick apply
$72K - $78K/yr
Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...
Posted today
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the ... direct customer management experience. * Four (4) or more years of experience directly engaging ...
New
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the ... direct customer management experience. * Four (4) or more years of experience directly engaging ...
New
Troy, MI · On-site +1
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and ...
Troy, MI · On-site +1
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and ...
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail.
Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail.
$129K - $244K/yr
... direct impact on the tools our engineers use every day. This role is specifically within the ... Paid time off for individual and team community service * A generous schedule of paid holidays ...
$129K - $244K/yr
... direct impact on the tools our engineers use every day. This role is specifically within the ... Paid time off for individual and team community service * A generous schedule of paid holidays ...
POSITION PURPOSE Assists the Director or Vice President by performing a broad scope of functions ... Manages all aspects of application support and customer service level expectations and adheres to ...
New
POSITION PURPOSE Assists the Director or Vice President by performing a broad scope of functions ... Manages all aspects of application support and customer service level expectations and adheres to ...
New
POSITION PURPOSE Assists the Director or Vice President by performing a broad scope of functions ... Manages all aspects of application support and customer service level expectations and adheres to ...
New
POSITION PURPOSE Assists the Director or Vice President by performing a broad scope of functions ... Manages all aspects of application support and customer service level expectations and adheres to ...
New
POSITION PURPOSE Assists the Director or Vice President by performing a broad scope of functions ... Manages all aspects of application support and customer service level expectations and adheres to ...
New
POSITION PURPOSE Assists the Director or Vice President by performing a broad scope of functions ... Manages all aspects of application support and customer service level expectations and adheres to ...
New
Grand Rapids, MI · On-site
$180K - $220K/yr
As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the ... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ...
Grand Rapids, MI · On-site
$180K - $220K/yr
As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the ... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ...
Grand Rapids, MI · Hybrid
$180K - $220K/yr
As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the ... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ...
Grand Rapids, MI · Hybrid
$180K - $220K/yr
As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the ... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ...
Grand Rapids, MI · Hybrid
$180K - $220K/yr
As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the ... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ...
Grand Rapids, MI · Hybrid
$180K - $220K/yr
As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the ... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do ... General Manager - Direct management of an Arona Home Essentials store with profit and loss ...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
Livonia, MI · On-site
Purpose Accountable for leading, guiding & directing the functional responsibilities within an area ... Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering ...
| Aspect | Director Service Delivery Manager | Service Delivery Manager |
|---|---|---|
| Responsibilities | Oversees multiple teams, strategic planning, and high-level client relationships | Manages daily service delivery, team coordination, and client satisfaction |
| Required Credentials | Typically requires 10+ years experience, leadership skills, and industry certifications | Usually requires 5+ years experience, technical knowledge, and relevant certifications |
| Work Environment | Executive-level, strategic meetings, cross-department collaboration | Operational, team management, client interactions |
| Industry Usage | Common in large organizations and enterprises | Widely used across various company sizes for service delivery roles |
The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.
Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.
Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.
Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.
Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.
Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.
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201 - 500 Employees
Sparta, NJ, US
2008
