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Hvac Customer Service Jobs in Michigan (NOW HIRING)

One Hour Heating and Air Conditioning

HVAC

Southfield, MI · On-site

$40K - $95K/yr

Opportunities for professional technicians and customer service professionals are now available ... This HVAC Technician performs service, repair, and maintenance on HVAC systems in a residential and ...

Pat's HVAC

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HVAC Lead Installer / Apprentice Installer

Traverse City, MI · On-site

$30 - $50/hr

Pat's HVAC is growing and looking to add both an experienced Lead HVAC Installer and an HVAC Apprentice/Helper to our team serving Traverse City and the surrounding Grand Traverse area. We're a ...

Urgent

Pat's HVAC

Be Seen First

HVAC Lead Installer / Apprentice Installer

Traverse City, MI · On-site

$30 - $50/hr

Pat's HVAC is growing and looking to add both an experienced Lead HVAC Installer and an HVAC Apprentice/Helper to our team serving Traverse City and the surrounding Grand Traverse area. We're a ...

Urgent

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All JobsHvac Customer Service JobsHvac Customer Service Jobs in Michigan

Hvac Customer Service information

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$23

How much do hvac customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for hvac customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is an HVAC Customer Service?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

What are the typical daily responsibilities of an HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

What are the key skills and qualifications needed to thrive in HVAC Customer Service, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

Is HVAC customer service still in high demand?

HVAC customer service roles remain in steady demand due to ongoing needs for heating, ventilation, and air conditioning systems in residential and commercial settings. Technicians with strong communication skills and certifications such as EPA or HVAC licenses are particularly sought after, especially in regions with aging infrastructure or expanding construction projects.

What are the most commonly searched types of Hvac Customer Service jobs in Michigan?

The most popular types of Hvac Customer Service jobs in Michigan are:

What are popular job titles related to Hvac Customer Service jobs in Michigan?

For Hvac Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Hvac Customer Service jobs in Michigan look for?

The top searched job categories for Hvac Customer Service jobs in Michigan are:

Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

HVAC Service & Sales Manager

One Hour Heating & Air Conditioning Livonia

Livonia, MI • On-site

$45 - $50/hr

Full-time

Re-posted 3 days ago

Job description

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary:
We are looking for a skilled and experienced HVAC Service & Sales Manager to join our team! In this role, you will lead installation teams, diagnose, troubleshoot, and be the point of contact for problem resolution, and lead sales calls.  
You have past experience in an HVAC service technician role and hold an EPA certification. A team player who is comfortable working independently, you love the feeling of a job well done and take pride in completing customer jobs with efficiency. A positive attitude is a must! 
Responsibilities: 
  •  Lead and manage the daily operations of the HVAC service department. 
  •  Supervise, coach, and develop service technicians and sales personnel. 
  •  Conduct regular ride-alongs, performance evaluations, and training sessions. 
  •  Ensure technicians follow company processes, safety standards, and quality expectations. 
  •  Monitor key performance indicators (KPIs) including revenue, average ticket, close rate, maintenance agreement sales, callback rate, and technician efficiency. 
  •  Coach technicians on ethical service recommendations and customer communication. 
  •  Manage inventory levels, truck stock, and equipment ordering to minimize downtime. 
  •  Review completed work orders for accuracy, profitability, and documentation. 
  •  Resolve customer concerns and escalated service issues professionally and promptly. 
  •  Develop and implement strategies to increase service revenue and profitability. 
  •  Collaborate with the installation department to ensure smooth job transitions. 
  •  Monitor warranty claims and manufacturer requirements. 
  •  Maintain high customer satisfaction scores and online reputation. 
  •  Foster a positive, accountable, and customer-focused company culture.
Qualifications: 
  • 5+ years of residential HVAC service experience.
  •  2+ years of HVAC management or supervisory experience preferred. 
  •  Strong knowledge of residential heating, cooling, indoor air quality, and heat pump systems. 
  •  Proven leadership and team development skills. 
  •  Demonstrated success improving technician performance and profitability. 
  •  Strong understanding of HVAC diagnostics and repair procedures. 
  •  Ability to coach technicians in customer communication and sales. 
  •  Knowledge of flat-rate pricing and service management best practices. 
  •  Excellent conflict resolution and customer service skills. 
  •  Strong organizational and time management abilities. 
  •  Proficiency with HVAC CRM and dispatch software (such as ServiceTitan). 
  •  Familiarity with inventory management and purchasing. 
  •  Knowledge of EPA regulations, OSHA safety requirements, and local mechanical codes. 
  •  EPA Section 608 Certification required. 
  •  Valid driver's license with an acceptable driving record.