Service Director
Woodhaven, MI · On-site
Service Director Job Summary: We are seeking a dynamic and experienced Service Director to lead our ... operations, managing staff, and implementing strategies to enhance service delivery. Key ...
Service Director
Woodhaven, MI · On-site
Service Director Job Summary: We are seeking a dynamic and experienced Service Director to lead our ... operations, managing staff, and implementing strategies to enhance service delivery. Key ...
$15.50 - $19.50/hr
Maintain organized customer files, record service requests, and manage billing and invoicing ... Maintaining and constant updating of customer portals, or direct communication lines as needed.
$15.50 - $19.50/hr
Maintain organized customer files, record service requests, and manage billing and invoicing ... Maintaining and constant updating of customer portals, or direct communication lines as needed.
Service/Delivery Route Driver
Jackson, MI · On-site
$16 - $19.50/hr
... Service/Delivery Route Driver. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Manage the care of the company vehicle Requirements: * Must be 21 years of age or older to operate ...
Quick apply
Service/Delivery Route Driver
Jackson, MI · On-site
$16 - $19.50/hr
... Service/Delivery Route Driver. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Manage the care of the company vehicle Requirements: * Must be 21 years of age or older to operate ...
Customer Service Dispatcher, Service Delivery
Kentwood, MI · On-site
$15.50 - $19.50/hr
... and manage billing and invoicing information. • Constantly communicate with customers, mobile ... direct communication lines as needed. Competencies and skills • Excellent verbal and written ...
Customer Service Dispatcher, Service Delivery
Kentwood, MI · On-site
$15.50 - $19.50/hr
... and manage billing and invoicing information. • Constantly communicate with customers, mobile ... direct communication lines as needed. Competencies and skills • Excellent verbal and written ...
Director of Nursing
Mount Clemens, MI · On-site
Organizes service delivery, manage resources, and collaborate with other departments, facilities, persons served, families, and visitors. * Leads quality improvement activities, provides direct ...
Quick apply
Director of Nursing
Mount Clemens, MI · On-site
Organizes service delivery, manage resources, and collaborate with other departments, facilities, persons served, families, and visitors. * Leads quality improvement activities, provides direct ...
Customer Service Dispatcher, Service Delivery
$15.50 - $19.50/hr
... and manage billing and invoicing information. • Constantly communicate with customers, mobile ... direct communication lines as needed. Competencies and skills • Excellent verbal and written ...
Customer Service Dispatcher, Service Delivery
$15.50 - $19.50/hr
... and manage billing and invoicing information. • Constantly communicate with customers, mobile ... direct communication lines as needed. Competencies and skills • Excellent verbal and written ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Service/Delivery Route Driver
$16 - $19.25/hr
... Service/Delivery Route Driver. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Manage the care of the company vehicle Requirements: * Must be 21 years of age or older to operate ...
Service/Delivery Route Driver
$16 - $19.25/hr
... Service/Delivery Route Driver. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Manage the care of the company vehicle Requirements: * Must be 21 years of age or older to operate ...
Service/Delivery Route Driver
Jackson, MI · On-site
$16 - $19.25/hr
... Service/Delivery Route Driver. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Manage the care of the company vehicle Requirements: * Must be 21 years of age or older to operate ...
Service/Delivery Route Driver
Jackson, MI · On-site
$16 - $19.25/hr
... Service/Delivery Route Driver. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Manage the care of the company vehicle Requirements: * Must be 21 years of age or older to operate ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Communicate effectively with internal customer, executive management, direct reports, peers, and ... Experience supporting financial services, consulting, professional services, technology-enabled ...
Communicate effectively with internal customer, executive management, direct reports, peers, and ... Experience supporting financial services, consulting, professional services, technology-enabled ...
... Directors, M3 Senior Managers, Infrastructure Delivery Managers, Construction Delivery Managers ... And with AI embedded across our products and services, we help customers turn that promise into a ...
... Directors, M3 Senior Managers, Infrastructure Delivery Managers, Construction Delivery Managers ... And with AI embedded across our products and services, we help customers turn that promise into a ...
Company Description The Recruiter is responsible for managing full-cycle recruiting across all ... Direct Number- 734-984-4499
Company Description The Recruiter is responsible for managing full-cycle recruiting across all ... Direct Number- 734-984-4499
Partner Enablement offers various services to coach partners on design and build activities aimed ... directors, and CFOs as well as high technical aptitude. The Delivery Manager must be self ...
Partner Enablement offers various services to coach partners on design and build activities aimed ... directors, and CFOs as well as high technical aptitude. The Delivery Manager must be self ...
Partner Enablement offers various services to coach partners on design and build activities aimed ... directors, and CFOs as well as high technical aptitude. The Delivery Manager must be self ...
Partner Enablement offers various services to coach partners on design and build activities aimed ... directors, and CFOs as well as high technical aptitude. The Delivery Manager must be self ...
Project Manager
Troy, MI · On-site
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking a disciplined and highly organized Project Manager to ...
Project Manager
Troy, MI · On-site
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking a disciplined and highly organized Project Manager to ...
Director Service Delivery Manager information
What is a director service delivery manager?
A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.
What are the key skills and qualifications needed to thrive as a director service delivery manager?
To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.
What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?
A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.
What is the difference between Director Service Delivery Manager vs Service Delivery Manager?
| Aspect | Director Service Delivery Manager | Service Delivery Manager |
|---|---|---|
| Responsibilities | Oversees multiple teams, strategic planning, and high-level client relationships | Manages daily service delivery, team coordination, and client satisfaction |
| Required Credentials | Typically requires 10+ years experience, leadership skills, and industry certifications | Usually requires 5+ years experience, technical knowledge, and relevant certifications |
| Work Environment | Executive-level, strategic meetings, cross-department collaboration | Operational, team management, client interactions |
| Industry Usage | Common in large organizations and enterprises | Widely used across various company sizes for service delivery roles |
The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.
What are popular job titles related to Director Service Delivery Manager jobs in Michigan?
For Director Service Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Director Service Delivery Manager jobs in Michigan look for?
The top searched job categories for Director Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Director Service Delivery Manager jobs?
Cities in Michigan with the most Director Service Delivery Manager job openings:
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
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Job description
Job Title: Service Director
Job Summary:
We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for overseeing service operations, managing staff, and implementing strategies to enhance service delivery.
Key Responsibilities:
- Develop and implement service strategies to improve customer satisfaction and operational efficiency.
- Lead, mentor, and manage the service team to achieve departmental goals and objectives.
- Monitor service performance metrics and implement improvements as needed.
- Collaborate with other departments to ensure seamless service delivery and customer experience.
- Manage budgets, forecasts, and resource allocation for the service department.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Stay updated on industry trends and best practices to enhance service offerings.
Skills and Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a service management role, preferably in a leadership capacity.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficient in service management software and tools.
- Strong problem-solving skills and a customer-focused mindset.
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements
- 5+ years of experience in service management
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficient in Microsoft Office and other relevant software applications
If you are a highly motivated individual with a passion for customer service and a proven track record of success in service management, we encourage you to apply for this exciting opportunity.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary:
We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for overseeing service operations, managing staff, and implementing strategies to enhance service delivery.
Key Responsibilities:
- Develop and implement service strategies to improve customer satisfaction and operational efficiency.
- Lead, mentor, and manage the service team to achieve departmental goals and objectives.
- Monitor service performance metrics and implement improvements as needed.
- Collaborate with other departments to ensure seamless service delivery and customer experience.
- Manage budgets, forecasts, and resource allocation for the service department.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Stay updated on industry trends and best practices to enhance service offerings.
Skills and Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a service management role, preferably in a leadership capacity.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficient in service management software and tools.
- Strong problem-solving skills and a customer-focused mindset.
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements
- 5+ years of experience in service management
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficient in Microsoft Office and other relevant software applications
If you are a highly motivated individual with a passion for customer service and a proven track record of success in service management, we encourage you to apply for this exciting opportunity.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.