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Director Service Delivery Manager Jobs in Alaska

Deeptree Inc

Service Coordinator/Dispatcher

Wasilla, AK · On-site

$17 - $22/hr

Collaborate closely with the Service Manager to continually optimize delivery. What You Bring to the Team: * 3+ years in customer service , dispatching , or team coordination (bonus if in IT)

Deeptree

Service Coordinator/Dispatcher

Wasilla, AK · On-site

$17 - $22/hr

Collaborate closely with the Service Manager to continually optimize delivery. What You Bring to the Team: * 3+ years in customer service , dispatching , or team coordination (bonus if in IT)

The Salvation Army

Director of Clitheroe

Anchorage, AK · On-site

$110K/yr

Director of Clitheroe CORPS/DEPARTMENT: Clitheroe Center SUPERVISOR: Alaska Divisional Social ... Experienced in service delivery, including program management, addictions, and mental health ...

The Salvation Army

Director of Clitheroe

Anchorage, AK · On-site

$110K/yr

Director of Clitheroe CORPS/DEPARTMENT: Clitheroe Center SUPERVISOR: Alaska Divisional Social ... Experienced in service delivery, including program management, addictions, and mental health ...

The Salvation Army

Director of Clitheroe

Anchorage, AK · On-site

$110K/yr

Director of Clitheroe CORPS/DEPARTMENT: Clitheroe Center SUPERVISOR: Alaska Divisional Social ... Experienced in service delivery, including program management, addictions, and mental health ...

The Salvation Army

Director of Clitheroe

Anchorage, AK · On-site

$110K/yr

Director of Clitheroe CORPS/DEPARTMENT: Clitheroe Center SUPERVISOR: Alaska Divisional Social ... Experienced in service delivery, including program management, addictions, and mental health ...

The Salvation Army

Director of Clitheroe

Anchorage, AK · On-site

$110K/yr

Director of Clitheroe CORPS/DEPARTMENT: Clitheroe Center SUPERVISOR: Alaska Divisional Social ... Experienced in service delivery, including program management, addictions, and mental health ...

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Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What job categories do people searching Director Service Delivery Manager jobs in Alaska look for?

The top searched job categories for Director Service Delivery Manager jobs in Alaska are:

What cities in Alaska are hiring for Director Service Delivery Manager jobs?

Cities in Alaska with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you

IM Service Support Manager

Anchorage, AK • On-site

Global Credit Union
Finance and Insurance • 1 - 5K employees

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Respectful managers

Learn more about Global Credit Unionexternal

$109K - $191K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Overview
Primary Functions: Direct and mature the credit union's enterprise service delivery function, ensuring exceptional end user experience, operational stability, and high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud environment. Partner closely with Agile delivery teams to ensure operational readiness, smooth transitions, and alignment between product development and production support.
Duties and Responsibilities:
  1. Champion end user experience by ensuring service quality, responsiveness, and satisfaction across all technology support channels, including reporting on service performance and user experience trends.
  2. Ensure credit union and departmental policies, standards, and regulatory requirements are consistently followed.
  3. Develop, maintain, and continuously improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned to business expectations.
  4. Direct Problem Management practices to identify root causes, eliminate recurring issues, and drive long term service stability.
  5. Direct Transition & Change Management processes to ensure safe, predictable, and well communicated changes across hybrid cloud environments.
  6. Represent IM Operations within Enterprise Architecture and Agile Product Development programs, ensuring these teams understand and apply the transition framework and that all project transitions incorporate required operational readiness activities.
  7. Own the Major Incident Response Program and assure leadership during major incident responses, ensuring structured coordination, communication, escalation, and timely restoration of services, including post incident reviews and continuous program improvement.
  8. Foster a high performance culture through coaching, mentoring, and development of Service Desk and Service Delivery staff.
  9. Perform other duties as assigned.

Qualifications
Education: Bachelor's degree in Computer Information Systems, Information Technology, or related field.
Creditable Experience in Lieu of Education: Equivalent Combination of experience, management background, and relevant technology or ITIL certifications.
Experience/Skills: (Modern, industry-aligned expectations) Five to seven years of experience in IT service delivery, technical support, or related operational roles. Three or more years in a leadership or supervisory capacity within an IT support or service delivery environment. Experience managing or contributing to Service Desk, Problem Management, Change/Transition Management, or Major Incident Response functions. Familiarity with ITSM frameworks such as ITIL (ITIL 4 preferred). Experience working within or alongside Agile delivery teams, with an understanding of how service delivery functions integrate into Agile product lifecycles. Ability to interpret service delivery metrics and use them to drive improvements in user experience and service quality. Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams. General understanding of hybrid cloud environments and modern enterprise support models. Demonstrated ability to lead teams, coach staff, and foster a high performance culture. On call availability required.
Tenure: Not applicable
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 05
$109,361 - $191,554 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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