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Customer Experience Manager Jobs in Alaska (NOW HIRING)

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

  • Medical

  • Vision

  • Retirement

Director of Customer ExperienceDirector of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

  • Medical

  • Vision

  • Retirement

Director of Customer ExperienceDirector of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

  • Medical

  • Vision

  • Retirement

Director of Customer ExperienceDirector of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

  • Medical

  • Vision

  • Retirement

Director of Customer ExperienceDirector of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire, Inc

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

  • Medical

  • Vision

  • Retirement

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first ... Gainsight change Management * Identify ways to promote CX and our successes to internal ...

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first ... Gainsight change Management * Identify ways to promote CX and our successes to internal ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

  • Medical

  • Vision

  • Retirement

Director Of Customer Experience Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 26 people today, scaling ...

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Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Alaska

Customer Experience Manager information

See Alaska salary details

$26.4K

$62.5K

$108.8K

How much do customer experience manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience manager in Alaska is $62,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $75,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Alaska?

The most popular types of Customer Experience jobs in Alaska are:

What are popular job titles related to Customer Experience Manager jobs in Alaska?

For Customer Experience Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Alaska look for?

The top searched job categories for Customer Experience Manager jobs in Alaska are:

What cities in Alaska are hiring for Customer Experience Manager jobs?

Cities in Alaska with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Alaska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,461 per year, or $30 per hour.

Manager of Customer Experience and Risk

Arctic Slope Native Association

Barrow, AK • On-site

$93K - $103K/yr

Full-time

Re-posted 17 days ago

Job description

Description
Brief Summary:
Under general supervision, evaluates, develops, improves and maintains the quality of care, clinical safety, and customer service for Samuel Simmonds Memorial Hospital (SSMH).
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions
  • Works with division and organizational leadership in determining overall program direction, developing program goals, priorities and training and allocating staff and financial resources.
  • Evaluates the quality and effectiveness of health care administration, analyzing appropriate internal and external data and information to identify opportunities for improving service and the clinical environment. Implements best practices in clinical safety, risk management, customer satisfaction and concern management.
  • Identifies problems and issues related to quality and patient safety; researches solutions; proposes course of action to resolve problems; benchmarks effectiveness of quality; risk management, and customer service programs.
  • Establishes customer standards. Develops and ensures data collection, organization, and presentation mechanisms. Completes rounding on patients and staff.
  • Develops standardized formats for quality improvement and reporting tools. Instructs staff on clinical safety, quality care, and customer service process and procedures. Contributes to clinical management education and professional development of staff, students and colleagues.
  • Complete and oversee investigations of risk assessment as well as patient concerns in clinical areas. Provide follow-up on investigations with clinicians and customers.
  • Develops goals and priorities, and assigns tasks and projects. Develops staff skills and training plans. Provides leadership, direction and guidance in quality care, clinical safety, and customer service.
  • Develops and coordinates various committees and workgroups related to quality, risk management, and customer service.
  • Provides training and instruction to hospital staff on evidenced-based best practices.
  • Performs other duties as assigned or required.

Education & Experience
  • A Bachelor's degree in a discipline relevant to health care, customer service, or risk management is required. Progressively responsible professional/exempt related to work experience, education, or training may be substituted on a year-for-year basis for college education.
  • Five (5) years of customer service or risk management experience. Related work experience, education, or training may be substituted for experience.
  • Experience working in a health care environment is required.

Arctic Slope Native Association, Ltd.: Exercises its rights in Native Hire Preference, Contracting/Subcontracting and Employment Practices applicable by law Is committed to maintaining a drug free, smoke free workplace.

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