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Customer Experience Manager Jobs in Alaska (NOW HIRING)

AAFES

Customer Experience Associate

Wainwright, AK · On-site

$19.25 - $25.75/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We ... Practices loss prevention procedures and alerts security and management of potential problems that ...

New

AAFES

Customer Experience Associate

Wainwright, AK · On-site

$15/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We ... Practices loss prevention procedures and alerts security and management of potential problems that ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Director of Customer ExperienceDirector of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire, Inc

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Director of Customer Experience Director of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Director of Customer Experience Director of Customer Experience Hansen Gress | Juneau, Alaska Build ... Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110 - $130/hr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... The Director of Customer Experience will work closely with the COO and leadership team to translate ...

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Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Alaska

Customer Experience Manager information

See Alaska salary details

$26.4K

$62.5K

$108.8K

How much do customer experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience manager in Alaska is $62,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $75,400.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Alaska?

The most popular types of Customer Experience jobs in Alaska are:

What are popular job titles related to Customer Experience Manager jobs in Alaska?

For Customer Experience Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Alaska look for?

The top searched job categories for Customer Experience Manager jobs in Alaska are:

What cities in Alaska are hiring for Customer Experience Manager jobs?

Cities in Alaska with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $62,461 per year, or $30 per hour.

Customer Experience Associate

AAFES

Wainwright, AK • On-site

$19.25 - $25.75/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

New

Job description


As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community.
We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You'll also have access to the installation and its facilities. As well as status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way.
  • Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
  • Ensure customers have an extraordinary experience while shopping.
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Additional Qualifications/Requirements
Additional Qualifications/Requirements:
Job Qualifications
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous retail experience preferred

Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.

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