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Director Service Delivery Manager Jobs in Texas (NOW HIRING)

Medclinicx

Service Delivery Manager

Austin, TX · On-site

$90 - $130/hr

... Delivery Management Direct the onboarding and configuration cycles for enterprise clinics using our SaaS platforms. Critical Incident SLAs Establish incident response workflows keeping server ...

Centre Technologies

Service Delivery Manager

Houston, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Centre Technologies

Service Delivery Manager

Austin, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Computacenter

Service Delivery Manager

Plano, TX · On-site

$135K - $165K/yr

About the role As a Service Delivery Manager, you will ensure the seamless delivery of various ... , CTO, Director). * Demonstrated experience handling high-pressure situations, including ...

Centre Technologies

Service Delivery Manager

Dallas, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

COMPUTACENTER PLC

Service Delivery Manager

Plano, TX

$135K - $165K/yr

About the role As a Service Delivery Manager, you will ensure the seamless delivery of various ... , CTO, Director). * Demonstrated experience handling high-pressure situations, including ...

Ericsson

Service Delivery Manager

Plano, TX · On-site

The role will rely on Logistics Managers and operational teams for the technical execution of ... Key responsibilities include: • Direct end-to-end service delivery for hardware and logistics ...

Jobtailor

Service Delivery Manager

Plano, TX · On-site

$90 - $130/hr

Manage IT projects and ensure timely delivery. * Serve as an escalation point for service delivery issues and ensure customer satisfaction. Requirements * Bachelor's degree in computer science ...

Sulzer

Service Delivery Manager

Pasadena, TX · On-site

$80 - $100/hr

Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.* Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency ...

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Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Texas?

The most popular types of Service Delivery Manager jobs in Texas are:

What are popular job titles related to Director Service Delivery Manager jobs in Texas?

For Director Service Delivery Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Texas look for?

The top searched job categories for Director Service Delivery Manager jobs in Texas are:

What cities in Texas are hiring for Director Service Delivery Manager jobs?

Cities in Texas with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Service Delivery Manager

Computacenter AG & Co. oHG

Plano, TX • On-site

$135 - $165/hr

Other

Posted 8 days ago

Job description

Service Delivery Manager About the role

As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.

This role requires 85% travel.

Annual salary range: $135K - $165K USD

What you’ll be doing
  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.
What you have
  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor’s degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.
  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification
What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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