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Director Service Delivery Manager Jobs in Indiana

Belden Inc

Director, Service Design

Carmel, IN · Remote

$160K - $225K/yr

As the Service Design Director , you will lead the strategy and development of our global services ... service managers for delivery. This is a growth-focused role-ideal for a builder who thrives in ...

Belden, Inc.

Director, Service Design

Carmel, IN · On-site

$160K - $225K/yr

As the Service Design Director , you will lead the strategy and development of our global services ... service managers for delivery. This is a growth-focused role-ideal for a builder who thrives in ...

Deloitte

Manager, Delivery Manager

Indianapolis, IN · Remote

Experience working in a professional services organization or large enterprise technology ... Experience using delivery and operational metrics to support prioritization and decision-making

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Surf Internet

Service Delivery Technician I

Muncie, IN · On-site

$22.50 - $24/hr

Overview The Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline customer ... Monitor job schedules, receive updates, and communicate using CRM and field service software.

Surf Internet

Service Delivery Technician I

Muncie, IN · On-site

$22.50 - $24/hr

Overview The Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline customer ... Monitor job schedules, receive updates, and communicate using CRM and field service software.

Budweiser

Delivery Supervisor

Indianapolis, IN · On-site

Hire, Manage, Supervise and Train direct reports: * Drivers * Helpers * Handle any delivery issues ... Customer service * Safety * Handheld computer usage and IT aspects of the job * Product handling

Youth Advocate Programs

Program Director

Indianapolis, IN · On-site

$60K/yr

The Program Director is responsible for guiding all aspects of program operations, including service delivery, staff supervision and development, and fiscal management. You will play a critical role ...

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All JobsService Delivery JobsDirector Service Delivery Manager JobsDirector Service Delivery Manager Jobs in Indiana

Director Service Delivery Manager information

What is a Director Service Delivery Manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are some common challenges faced by a Director Service Delivery Manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What are the key skills and qualifications needed to thrive as a Director Service Delivery Manager, and why are they important?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana? The most popular types of Service Delivery Manager jobs in Indiana are:
What are popular job titles related to Director Service Delivery Manager jobs in Indiana? For Director Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Service Delivery Manager jobs in Indiana look for? The top searched job categories for Director Service Delivery Manager jobs in Indiana are:
What cities in Indiana are hiring for Director Service Delivery Manager jobs? Cities in Indiana with the most Director Service Delivery Manager job openings:
Director Service Delivery Manager jobs near you
Director, IT Service Delivery

Director, IT Service Delivery

Purdue Research Foundation

West Lafayette, IN • On-site

$190K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Director, IT Service Delivery
Department: IT
Employment Type: Full Time
Location: Purdue for Life Foundation
Description
Working for the Purdue For Life Foundation offers a unique opportunity to be part of an organization dedicated to empowering Purdue University alumni and fostering a lifelong connection to the institution. By joining our team, you'll have the chance to contribute to a mission that supports educational initiatives, scholarships, and programs that positively impact the lives of Purdue students and graduates. The Foundation's commitment to education and community engagement provides a fulfilling work environment where you can make a meaningful difference in the lives of individuals and the broader community. Additionally, you'll have access to a network of passionate colleagues and the resources needed to drive positive change, making the Purdue For Life Foundation an inspiring and rewarding place to build your career. Your next giant leap starts here.
Responsibilities
*This position is located in West Lafayette, Indiana. Only candidates living within reasonable driving distance (no more than one hour) or those willing to relocate will be considered.
  • Provide strategic leadership for the PFL Service Desk, overseeing intake workflows, incident and request management processes, service levels, and operational performance metrics to ensure a consistently high-quality end‑user experience.
  • Drive end‑user enablement and adoption of PFL technologies through training programs and communication channels, serving as a relationship owner of IT to the business.
  • Direct and support the development and delivery of technology training programs and user-facing documentation to enhance digital literacy and maximize organizational value from technology investments.
  • Collaborate closely with leadership, department heads, and stakeholders to understand business needs and align service delivery capabilities with organizational goals.
  • Oversee and strengthen IT desktop/network partnerships across campus, including Purdue IT and PRF IT, to maintain effective SLAs, promote operational alignment, and ensure timely delivery of shared services on behalf of PFL.
  • Manage and develop the desktop support team, including employee IT onboarding, orientation, and offboarding processes.
  • Establish and maintain service delivery frameworks, including ITSM processes (incident, request, knowledge, change, asset, and configuration management).
  • Lead the implementation, governance, and continuous improvement of the enterprise IT knowledgebase to drive self‑service adoption and reduce service demand.
  • Own hardware lifecycle management, procurement standards, asset inventory accuracy and vendor contract management.
  • Foster a culture of continuous improvement, high performance, and customer centricity.

Required Skills, Knowledge and Abilities
  • Committed to enhancing digital literacy through training programs, user documentation, and structured change‑enablement.
  • Demonstrated ability to build and lead high‑performing teams focused on customer service, operational excellence, and innovation.
  • Experience overseeing enterprise service delivery operations and optimizing end‑user technology services.
  • Success managing service desk, desktop support, and end‑user computing environments with measurable improvements in service performance.
  • Skilled in implementing and maturing ITSM practices, including incident, request, knowledge, change, and asset management.
  • Experience driving adoption of O365 tools, Microsoft Copilot, collaboration platforms, and knowledge management systems.
  • Strong relationship manager, who can partner across campus, to vendors and internal business leaders to maintain SLAs and ensure service alignment.
  • Proficient in leveraging analytics and service metrics to guide strategic planning and continuous improvement.

Required Education, Experience and Benefits Summary
  • Bachelor's degree required.
  • Minimum 5 years experience working in information technology project leadership and/or personnel leadership required.
  • Experience working in higher education and or advancement preferred.

Job Level: Management 3
*Purdue For Life Foundation job levels and compensation ranges are independent of, and differ from, those of Purdue University.
Benefits Summary for eligible employees:
  • 10 paid holidays per year.
  • Accrue up to 22 vacation days a year.
  • Traditional pre-tax 403(b) and Roth retirement plans available.
  • 10% employer contribution to your retirement plan and immediate vesting.
  • Health Savings Account- earn up to $700 annually towards medical expenses.
  • Employer funded Preventative Dental and Vision insurance.
  • Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.

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