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Director Service Delivery Manager Jobs in Indiana

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Act as the primary escalation point with Director of Government Operations for any challenges in ... IT service delivery. What You Have Done * Strong presentation, communication, time management ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

The role involves managing end-to-end support services, ensuring adherence to service level agreements, and leading operational management for seamless service delivery. Responsibilities : • Own ...

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

  • Medical

  • Retirement

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

  • Medical

We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

  • Medical

We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

BSA Lifestructures Inc

Director of Delivery Process

Carmel, IN · On-site

$200K/yr

  • Medical

  • Dental

  • Vision

Director of Process Delivery BSA is seeking a Director of Process Delivery to lead the multi ... Lead, manage, and hold Process Delivery Leads, including PM Lead(s), CA Leads, and QM Leads ...

Socket.dev

Director Delivery-P2P

Van Buren, IN · On-site

$180 - $240/hr

... management skillswith the ability to collaborate across global teams. * Strong service delivery ... orientationwith a focus on meeting deadlines and quality standards. * Technology Awareness and ...

Youth Advocate Programs

Program Director

Indianapolis, IN · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Program Director is responsible for guiding all aspects of program operations, including service delivery, staff supervision and development, and fiscal management. You will play a critical role ...

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Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana?

The most popular types of Service Delivery Manager jobs in Indiana are:

What are popular job titles related to Director Service Delivery Manager jobs in Indiana?

For Director Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Indiana look for?

The top searched job categories for Director Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Director Service Delivery Manager jobs?

Cities in Indiana with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you

Service Delivery Manager

EXOS

Lebanon, IN • On-site

Contractor

Posted 7 days ago

Job description

Our Company

In 2009 EXOS established itself as an IT consulting and staff augmentation firm.  We specialize in focusing on what the client needs and adapting to how our client works.  Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time.  
 
The Company has three areas of focus:
 
Professional Services and Consulting:  As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line.
 
Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs.
 
Managed Services:   We realize our clients don't have the time to worry about the most important tools that its people use--technology. We take care of our client's network and service its system.

Our Values

We are Empowering
At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals.  We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members.
 
We are Connected
At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We 
 
are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' - Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. 
 
We are Trusted
For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. 

What You Will Do

  • Serve as the main driver of the customer engagement team to provide leadership, enhance client relationship and superior communication to the client, Core Technology leadership and the team 
    1. Through Weekly Status Meetings 
    2. Monthly Client Reviews 
    3. Quarterly Business Reviews 
    4. Internal Planning and Strategy Sessions - Resource Allocations 
  • Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations (Internal Status Meetings/Reports) 
    1. Manage site's embedded team. 
    2. Ensure SLA times are being met by embedded technicians. 
    3. Perform 1:1 and performance reviews with embedded technicians.  
    4. Work escalated tickets from embedded System Engineers. 
  • Ability to create and manage yearly IT budget for client.  
  • Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget. 
  • Facilitate resource requests, assist in resource planning and address resources performance issues.  
  • Lead regularly scheduled internal project team meetings as well as status meetings with the customer and document feedback from the client. 
  • Acting as the escalation point when issues arise with Sondhi resources / services and managing any dispute or conflict, ensuring communication with Director of Government Operations to determine course of action: 
  • Working with internal resources within Exos on project performance (services delivery, progress, etc.).   
  • Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity 
  • When required, produce a project plan based on project size and customer requirements 
  • Participate in the pre-sales cycle with business development to help understand specific requirements when the opportunity is robust to help finalize an engagement. 
  • Act as the primary escalation point with Director of Government Operations for any challenges in delivery or the relationship.  
  • Offer guidance and/or mediation in delivery, scope, personnel, operational management challenges and priorities when conflicts arise. 
  • Service Strategy and Planning: 
    1. Alignment with Business Goals: They collaborate with senior management to understand business objectives and align IT services accordingly. 
    2. Service Portfolio Management: They oversee the catalog of IT services offered, ensuring they meet current and future needs. 
  • Service Design and Transition: 
    1. Capacity and Availability Management: They ensure that IT resources are adequately provisioned and available to meet service demands. 
    2. Change Management: They oversee the process of implementing changes to IT services, minimizing disruptions to the business. 
  • Service Operation: 
    1. Incident Management: They are responsible for the timely resolution of incidents, minimizing their impact on business operations. 
    2. Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions. 
    3. Request Fulfillment: They manage service requests from users, ensuring they are handled promptly and efficiently. 
  • Continuous Improvement: 
    1. Performance Monitoring and Reporting: They track key performance indicators (KPIs) to assess the effectiveness of IT services and identify areas for improvement. 
    2. Service Improvement Plans (SIPs): They develop and implement plans to enhance the quality and efficiency of IT services. 
  • Vendor Management: 
    1. Supplier Relationship Management: They liaise with external vendors and service providers to ensure they meet contractual obligations and deliver value. 
  • Stakeholder Communication: 
    1. Customer Relationship Management: They maintain open and effective communication with customers to understand their needs and expectations. 
    2. Reporting and Documentation: They provide regular reports on service performance and maintain documentation related to IT service delivery. 
  • Technology Evaluation and Adoption: 
Stay Informed: They stay abreast of emerging technologies and evaluate their potential to enhance IT service delivery. 

What You Have Done

  • Strong presentation, communication, time management, writing and interpersonal skills with clients and Exos team members  
  • Awareness of various technologies including (but not limited to) Business Process Analysis, Workflows, Microsoft 365, SharePoint Teams, infrastructure systems (servers, storage and network) and business intelligence solutions.   
  • Strong communication (both verbal and written) skills.  
  • Bachelor's degree in computer science, Software Engineering, MIS or relevant professional  
  • 5+ years of relevant experience or equivalent combination of education and work experience in a technical consulting environment is required.  
  • Should have awareness in both Government and Non-Government customers with exposure to security, development, and service standards such as ITIL, ISO, etc.  
  • Must have proven experience with providing strategic solutions to customers or clients, preferably in a consulting or business environment.  
Education:Employment Type: CONTRACTOR

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