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Director Service Delivery Manager Jobs in Indiana

Domino's

Electric Biker(02621) 135 N Wisconsin St

Hobart, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

From delivery driver to management trainee, then onto assistant manager or general manager, and on ... TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others ...

H&K Chevrolet Inc.

Automotive Service Manager

New Haven, IN · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Automotive Service Director / Service Manager H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts , Service ...

H&K Chevrolet Inc.

Automotive Service Manager

New Haven, IN · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Automotive Service Director / Service Manager H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts , Service ...

H&K Chevrolet Inc.

Automotive Service Manager

New Haven, IN · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Automotive Service Director / Service Manager H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts , Service ...

Symbiotic Services

Executive Director

Notre Dame, IN · On-site

... and service delivery Manage the intake and onboarding of new clients, family involvement, and ... direct care support when needed Lead client group sessions and coordinate family engagement ...

Easterseals

Director of Employment Services

Fort Wayne, IN · On-site

$57K - $88K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations & Service Delivery * Strengthen operational systems, staffing strategies, and ... Financial Management & Regulatory Compliance * Direct departmental budgeting, financial forecasting ...

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All JobsService Delivery JobsDirector Service Delivery Manager JobsDirector Service Delivery Manager Jobs in Indiana

Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana?

The most popular types of Service Delivery Manager jobs in Indiana are:

What are popular job titles related to Director Service Delivery Manager jobs in Indiana?

For Director Service Delivery Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Indiana look for?

The top searched job categories for Director Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Director Service Delivery Manager jobs?

Cities in Indiana with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you

Location Manager - In Home Delivery

TopHAT Logistical Solutions

Indianapolis, IN • On-site

$43K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

TopHAT In Home Delivery – Location Manager
TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service “white glove” delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.
Job Summary
The Location Manager helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Location Manager reports directly to the Regional Director.
Job Duties + Responsibilities:
  • Manage daily responsibilities of In Home Delivery contract carrier teams
  • Routing daily routes within Dispatch Track for each delivery team
  • Dispatching 5+ in home delivery teams through multiple stops
  • Completing weekly billing + claims forms and submitting through NetSuite
  • P+L Budgeting responsibility
  • Daily and weekly collection of operational data and performance report assessments.
  • Recruit and maintain a roster of high performing independent contract carrier delivery teams.
  • Daily stand up chats with teams before load out
  • Daily supervision of load out to ensure product quality assurance is being conducted
  • Local ride behind routes to ensure satisfaction of customers by carrier teams
  • Ensuring daily truck inspections + safety measures are met
  • Build relationships and establish effective communication with customers, clients and staff to ensure continued and expanding operating improvements
Qualifications/ Requirements
  • 2+ years logistics/In Home Delivery experience preferred.
  • 2 year management experience preferred.
  • Computer proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook).
  • Excellent ability to problem solve/troubleshoot.
  • NetSuite / P amp;L experience preferred.
  • Knowledge of DOT regulations preferred.
Benefits Offered
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Matching
  • Employee, Spousal + Child Life Insurance
  • Long Term Disability
  • Paid Time Off
  • Paid Holidays
  • Health Spending Account

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