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Service Delivery Manager Contract Jobs in Indiana

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Ability to create and manage yearly IT budget for client. * Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

The role involves managing end-to-end support services, ensuring adherence to service level agreements, and leading operational management for seamless service delivery. Responsibilities : • Own ...

Jj

Manager, Contract Management, US Orthopedics.

Warsaw, IN

$85K - $114K/yr

  • Retirement

  • PTO

Our Orthopaedics teams help keep more than 6 million people moving each year while delivering ... Purpose: The Manager, Contract Management, US Orthopedics role resides in the Offer Development ...

Fluor

Senior Manager, Contract Management

Lebanon, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... related to services, construction, engineering, materials and equipment installation Strong ... and contract language associated engineering, procurement, fabrication, and construction ...

Fluor

Senior Manager, Contract Management

Lebanon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... related to services, construction, engineering, materials and equipment installation Strong ... and contract language associated engineering, procurement, fabrication, and construction ...

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

  • Medical

  • Retirement

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Indiana

Service Delivery Manager Contract information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager contract jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery manager contract in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana?

The most popular types of Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Delivery Manager Contract jobs?

Cities in Indiana with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you

Service Delivery Manager

EXOS

Lebanon, IN • On-site

Contractor

Posted 7 days ago

Job description

Our Company

In 2009 EXOS established itself as an IT consulting and staff augmentation firm.  We specialize in focusing on what the client needs and adapting to how our client works.  Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time.  
 
The Company has three areas of focus:
 
Professional Services and Consulting:  As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line.
 
Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs.
 
Managed Services:   We realize our clients don't have the time to worry about the most important tools that its people use--technology. We take care of our client's network and service its system.

Our Values

We are Empowering
At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals.  We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members.
 
We are Connected
At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We 
 
are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' - Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. 
 
We are Trusted
For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. 

What You Will Do

  • Serve as the main driver of the customer engagement team to provide leadership, enhance client relationship and superior communication to the client, Core Technology leadership and the team 
    1. Through Weekly Status Meetings 
    2. Monthly Client Reviews 
    3. Quarterly Business Reviews 
    4. Internal Planning and Strategy Sessions - Resource Allocations 
  • Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations (Internal Status Meetings/Reports) 
    1. Manage site's embedded team. 
    2. Ensure SLA times are being met by embedded technicians. 
    3. Perform 1:1 and performance reviews with embedded technicians.  
    4. Work escalated tickets from embedded System Engineers. 
  • Ability to create and manage yearly IT budget for client.  
  • Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget. 
  • Facilitate resource requests, assist in resource planning and address resources performance issues.  
  • Lead regularly scheduled internal project team meetings as well as status meetings with the customer and document feedback from the client. 
  • Acting as the escalation point when issues arise with Sondhi resources / services and managing any dispute or conflict, ensuring communication with Director of Government Operations to determine course of action: 
  • Working with internal resources within Exos on project performance (services delivery, progress, etc.).   
  • Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity 
  • When required, produce a project plan based on project size and customer requirements 
  • Participate in the pre-sales cycle with business development to help understand specific requirements when the opportunity is robust to help finalize an engagement. 
  • Act as the primary escalation point with Director of Government Operations for any challenges in delivery or the relationship.  
  • Offer guidance and/or mediation in delivery, scope, personnel, operational management challenges and priorities when conflicts arise. 
  • Service Strategy and Planning: 
    1. Alignment with Business Goals: They collaborate with senior management to understand business objectives and align IT services accordingly. 
    2. Service Portfolio Management: They oversee the catalog of IT services offered, ensuring they meet current and future needs. 
  • Service Design and Transition: 
    1. Capacity and Availability Management: They ensure that IT resources are adequately provisioned and available to meet service demands. 
    2. Change Management: They oversee the process of implementing changes to IT services, minimizing disruptions to the business. 
  • Service Operation: 
    1. Incident Management: They are responsible for the timely resolution of incidents, minimizing their impact on business operations. 
    2. Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions. 
    3. Request Fulfillment: They manage service requests from users, ensuring they are handled promptly and efficiently. 
  • Continuous Improvement: 
    1. Performance Monitoring and Reporting: They track key performance indicators (KPIs) to assess the effectiveness of IT services and identify areas for improvement. 
    2. Service Improvement Plans (SIPs): They develop and implement plans to enhance the quality and efficiency of IT services. 
  • Vendor Management: 
    1. Supplier Relationship Management: They liaise with external vendors and service providers to ensure they meet contractual obligations and deliver value. 
  • Stakeholder Communication: 
    1. Customer Relationship Management: They maintain open and effective communication with customers to understand their needs and expectations. 
    2. Reporting and Documentation: They provide regular reports on service performance and maintain documentation related to IT service delivery. 
  • Technology Evaluation and Adoption: 
Stay Informed: They stay abreast of emerging technologies and evaluate their potential to enhance IT service delivery. 

What You Have Done

  • Strong presentation, communication, time management, writing and interpersonal skills with clients and Exos team members  
  • Awareness of various technologies including (but not limited to) Business Process Analysis, Workflows, Microsoft 365, SharePoint Teams, infrastructure systems (servers, storage and network) and business intelligence solutions.   
  • Strong communication (both verbal and written) skills.  
  • Bachelor's degree in computer science, Software Engineering, MIS or relevant professional  
  • 5+ years of relevant experience or equivalent combination of education and work experience in a technical consulting environment is required.  
  • Should have awareness in both Government and Non-Government customers with exposure to security, development, and service standards such as ITIL, ISO, etc.  
  • Must have proven experience with providing strategic solutions to customers or clients, preferably in a consulting or business environment.  
Education:Employment Type: CONTRACTOR

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