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Service Delivery Manager Contract Jobs in Indiana

Jj

Manager - Contract Management

Warsaw, IN · Hybrid

$85K - $114K/yr

... a Manager - Contract Management to join our MedTech Contract Strategy & Execution (CS&E ... Our Surgery team will give you the chance to deliver surgical technologies and solutions to ...

Johnson & Johnson

Manager - Contract Management

Warsaw, IN · Hybrid

$85K - $114K/yr

... a Manager - Contract Management to join our MedTech Contract Strategy & Execution (CS&E ... Our Surgery team will give you the chance to deliver surgical technologies and solutions to ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

The role involves managing end-to-end support services, ensuring adherence to service level agreements, and leading operational management for seamless service delivery. Responsibilities : • Own ...

Deloitte

Manager, Delivery Manager

Indianapolis, IN · On-site

Maintain a live picture of dependencies across the product teams and platform services you touch. Manage conflict, foster collaboration, and enable cross-skilling. * Discovery & Delivery Proficiency:

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Indiana

Service Delivery Manager Contract information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager contract jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service delivery manager contract in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

How does a Service Delivery Manager on contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and customer satisfaction. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL. The role often involves managing teams, coordinating resources, and maintaining service standards, making it valuable in industries such as IT, telecommunications, and consulting.

What does a Service Delivery Manager on a contract basis do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

What is the career path for a service delivery manager?

A service delivery manager typically advances by gaining experience in IT service management, project management, or customer service, and may progress to roles such as senior service delivery manager, operations manager, or director of service delivery. Certifications like ITIL or PMP can support career growth, and some may move into executive positions like VP of operations or CIO.

What is the highest paid delivery job?

The highest paid delivery jobs are often in specialized sectors such as medical or pharmaceutical delivery, or roles involving large-scale logistics and freight. Senior positions like logistics managers or supply chain directors overseeing delivery operations tend to have higher compensation, especially with experience and relevant certifications. Delivery drivers for premium or urgent services may also earn higher wages, but overall, managerial and specialized roles command the highest pay in delivery-related fields.

How much do delivery managers get paid?

Delivery managers typically earn between $80,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Scrum Master to command higher salaries.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager (Contract), and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana? The most popular types of Service Delivery Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Delivery Manager Contract jobs? Cities in Indiana with the most Service Delivery Manager Contract job openings:
Service Delivery Manager Contract jobs near you
Service Delivery Manager

Service Delivery Manager

Global Solutions Group

Evansville, IN • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Resume Requirement Matrix

Position title

Service Delivery Manager

Period of Performance

12 months

Place of Performance

Evansville, Indiana 47708

Minimum Qualifications

Minimum 10 12 years of overall experience in IT / Managed Services / Service Delivery
At least 6 8 years in service delivery or operations management roles
Minimum 4 6 years managing enterprise-scale environments, including SLA/KPI management, incident/problem management, and service performance improvement

Education and Certifications

Education: Bachelor s degree in Information Technology, Computer Science, or related field
Master s degree (MBA / MIS / equivalent) (Preferred)
Certification: ITIL (Intermediate / Managing Professional preferred)
PMP / PRINCE2, Agile / Scrum (CSM / SAFe)

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