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Service Delivery Manager Contract Jobs in Indiana

Toyota

Contract Manager

Noblesville, IN · On-site

$83K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor service delivery KPIs, customer satisfaction, and customer sales. Use data to drive ... Proven ability to manage and optimize service contracts, * Warehouse Operations experience

Domino's

Electric Biker(02621) 135 N Wisconsin St

Hobart, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

From delivery driver to management trainee, then onto assistant manager or general manager, and on to district manager or even franchisee, our stores offer a world of opportunity! We provide paid ...

RenewaSkin Spa

Sales Manager

Carmel, IN · On-site

$3.0K/mo

Employee discounts on products and services * Opportunity for growth to Travel Sales Manager Contract: Independent Contractor (W9 / 1099) Compensation: $3,000/month base + commission (paid on 7th & ...

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Indiana

Service Delivery Manager Contract information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager contract jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager contract in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana?

The most popular types of Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Delivery Manager Contract jobs?

Cities in Indiana with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you

Contract Manager

Toyota

Noblesville, IN • On-site

$83K - $111K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 875 frontline employees who took The Breakroom Quiz

27th of 45 rated automakers

Job description

Job Functions:
  • Primary Customer Interface
    • Serve as the main point of contact for all service and support needs for assigned customers, ensuring consistent communication and relationship management.
    • Serve as the primary escalation point for issues that cannot be resolved within customer expected timelines.

  • Customer Liaison
    • Serve as customer liaison connecting the customer as needed with appropriate TAL personnel.

  • Contract Execution
    • Oversee the execution of active service contracts, ensuring all deliverables and service levels are met in accordance with agreed terms.

  • Performance Tracking
    • Monitor service delivery KPIs, customer satisfaction, and customer sales. Use data to drive continuous improvement and customer value.

  • Operational Support
    • Act as the daily operational contact for customer inquiries, requests, and issue resolution.

  • Strategic Customer Partnership
    • Build and maintain a strategic relationship with the customer, identifying opportunities for value creation and long-term collaboration.

  • Escalation Management
    • Serve as the escalation point for customer concerns, coordinating with internal teams to resolve issues promptly and effectively.

  • Leadership
    • Provide guidance and coordination across internal teams and site-based services, fostering accountability and alignment with customer expectations.

  • Cross-functional Coordination
    • Collaborate with, , Commercial, Project Delivery and Lifecycle Services teams to ensure seamless execution of service contracts and additional service opportunities.

  • Procurement Coordination
    • Serve as the point of contact for Procurement, managing third-party relationships, issuing purchase orders (POs), and overseeing invoice processing.

  • Commercial Liaison
    • Work closely with the Commercial department to evaluate and respond to customer requests beyond contract scope, including RMRs and additional services. Ensure proposals are aligned with financial guidelines and customer expectations.

  • Service Growth
    • Identify and propose small-scale service enhancements, retrofits, modifications, and revisions (RMRs) that align with customer needs and operational goals. Collaborate with internal teams to scope, price, and present these opportunities to the customer.

Travel Requirements:
  • This position requires 40% travel to customer sites

Required Qualifications and Preferred Skills:
  • Minimum of 3 to 5 years in a similar role, ideally within a technical, industrial, or logistical environment.
  • Bachelor's Degree
  • Proven ability to manage and optimize service contracts,
  • Warehouse Operations experience
  • Conveyor services or material handling services experience
  • Flexibility with time, able to shift priorities quickly based on staff and system needs
  • Team player with strong verbal and written communication skills with internal and external stakeholders
  • Customer and service oriented
  • Ability to solve problems under pressure
  • Pro-active attitude towards process improvement
  • Working in a stressful environment
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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