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Service Delivery Manager Contract Jobs in Indiana

RenewaSkin Spa

Sales Manager

Carmel, IN · On-site

$3.0K/hr

Employee discounts on products and services * Opportunity for growth to Travel Sales Manager Contract: Independent Contractor (W9 / 1099) Compensation: $3,000/month base + commission (paid on 7th & ...

Aerotek

Construction Workforce Manager

Lebanon, IN · On-site

Oversee and manage deliverables as outlined in Statement of Work, work order, and/or contracts ... Services Delivery Enablement team * Attend client quarterly business reviews * Maintain a ...

maclellanlive

Contract Manager

Lafayette, IN · On-site

$85K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The contract Manager oversees salaried supervisors, hourly team leads, and team members in the delivery our services. Utilizing our Best Systems, the Contract Manager interacts with customer contacts ...

MacLellan

Contract Manager

Lafayette, IN · On-site

$85K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The contract Manager oversees salaried supervisors, hourly team leads, and team members in the delivery our services. Utilizing our Best Systems, the Contract Manager interacts with customer contacts ...

Aerotek

Construction Workforce Manager

Lebanon, IN · On-site

$60K - $70K/yr

Oversee and manage deliverables as outlined in Statement of Work, work order, and/or contracts ... Services Delivery Enablement team * Attend client quarterly business reviews * Maintain a ...

Salesforce, Inc.

Contract Specialist

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... service delivery support, and ensuring quotes are in compliance to revenue & company policy. The ... Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections ...

Salesforce, Inc.

Contract Specialist

Indianapolis, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... service delivery support, and ensuring quotes are in compliance to revenue & company policy. The ... Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections ...

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Showing results 41-60

All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Indiana

Service Delivery Manager Contract information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager contract jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery manager contract in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What are the most commonly searched types of Service Delivery Manager jobs in Indiana?

The most popular types of Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Delivery Manager Contract jobs?

Cities in Indiana with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you

Service Delivery Technician I - LaPorte

Surf Internet

La Porte, IN • On-site

$25.75 - $28/hr

Other

Re-posted 12 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 99 rated telecommunications companies

Job description

Overview
The Tier 1 Service Delivery Technician at Surf Internet is a frontline customer-facing member of the operations team. This role is responsible for performing and supporting FTTH (Fiber to the Home) installation, including basic troubleshooting connectivity issues. Working in residential environments, the Tier 1 Technician plays a key role in delivering reliable internet services while ensuring a high level of customer satisfaction.
This position requires the ability to learn and use technical knowledge, physical endurance, and exceptional communication skills. The role involves Training on ladder and rooftop work. Candidates must be able to handle and transport equipment weighing 75 pounds or more, work in various weather conditions, and operate independently across multiple job sites throughout Michigan, Indiana, and Illinois.
Reports To: Service Delivery Technician Supervisor
Department: Field Operations
Job Status: Exempt
Responsibilities:
Technical Installation & Support
  • Perform FTTH fiber installations and some service repair calls at residential locations.
  • Conduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord.
  • Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).
  • Troubleshoot basic fiber drop issues and connectivity problems.
  • Understand and apply basic electronics, connectivity principles, and diagnostic procedures.

Field Operations & Safety
  • Ability to competently climb ladders on poles and other network elements.
  • Safely lift, carry, and maneuver equipment of 75+ pounds with or without assistance.
  • Maintain company truck, tools, and personal safety gear per operational and safety guidelines.
  • Work outdoors in various weather conditions, including rain, snow, heat, and ice.
  • Operate a company vehicle safely between job sites and in accordance with company policy.

Customer Interaction & Communication
  • Interact professionally and courteously with customers during all service calls.
  • Explain service details, billing, and equipment features; answer related questions.
  • Support the sale of Surf Internet products and services, when necessary, contact sales for Escalation issues.
  • De-escalate and resolve repeat customer concerns and service complaints.
  • Promote Surf Internet products and services to generate upgrades or additional accounts.

Operational Support
  • Monitor job schedules, receive updates, and communicate using CRM and field service software.
  • Prepare daily work assignments by requisitioning equipment and loading the service vehicle.
  • Provide accurate, timely updates and documentation of service tickets and job statuses.
  • Participate in regular team meetings, training sessions, and cross-department communications.
  • Adhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations.

Qualifications
  • High school diploma or equivalent
  • Valid driver's license with an acceptable driving record.
  • Ability to lift and maneuver objects 75+ lbs. regularly.
  • Willingness to travel up to 100% of the time across the service region.
  • Comfortable working at elevated heights and in adverse weather conditions.
  • Strong self-management, problem-solving, and customer service skills.
  • Experience with CRM software, Google Docs, and basic computer tools.
  • Must be able to work flexible schedules, including weekends and on-call rotations.
  • Regular, consistent, and punctual attendance is essential.

What Surf Internet employees say

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Benefits

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