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Director Service Delivery Manager Jobs (NOW HIRING)

Nile Global Inc

Global Service Delivery Manager

You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer ...

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Wabtec

Hosted Service Delivery Manager

Omaha, NE · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Wayne, PA

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Leidos

Customer Service Delivery Manager

Orlando, FL · On-site

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

Datavant

Senior Service Delivery Manager

Fremont, CA

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Robert Half

IT Service Delivery Manager

Grand Blanc, MI · On-site

$57 - $66/hr

We are looking for an IT Service Delivery Manager to support site-level technology operations and strengthen alignment between business priorities and IT services in Michigan. This contract position ...

Patterson-UTI

CNG Service Delivery Manager NEX

Moore, TX · On-site

... Service Delivery. * Meets regularly with customer on wellsite to coordinate job-related activities ... Responsible for assessing the performance of all direct reports, providing prompt feedback and ...

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Director Service Delivery Manager information

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$36.5K

$213K

How much do director service delivery manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director service delivery manager in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

More about Director Service Delivery Manager jobs
What cities are hiring for Director Service Delivery Manager jobs? Cities with the most Director Service Delivery Manager job openings:
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
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Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Global Service Delivery Manager

Nile Global Inc

Remote

Full-time

Re-posted 9 days ago

Job description

We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware, and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. Imagine a network that continuously monitors, optimizes, and upgrades itself-all without the need for human intervention. Our audacious journey began in 2018 when we brought together a team of industry veterans and visionaries in networking, cybersecurity, cloud software, and AI to disrupt a $100 billion enterprise networking market, starting with the wired and wireless LAN. Today, our Nile Access Service is redefining connectivity as a service for organizations worldwide, from cutting-edge technology companies to leading healthcare and financial institutions, and beyond.
Where do we go from here? Well, that's where you come in. We are expanding in all areas, bringing in some of the brightest talent to further shape Nile's future, prepare for growth, and tackle tough tasks to ensure our momentum never slows.
Role Description
Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services.
Key Responsibilities:
  • Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs.
  • Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience.
  • Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures.
  • Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues.
  • Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions.
  • Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes.
  • Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.

Qualifications:
  • Experience: Proven experience in service delivery management within the networking or IT services industry, with a focus on global scale operations.
  • Networking Knowledge: Strong understanding of enterprise networking, zero trust security, and AI-driven network management.
  • IT Service Management: Proficient in ITIL framework and best practices, with the ability to tailor processes to a networking-focused environment.
  • Customer-Focused: Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.
  • Leadership Skills: Strong leadership abilities with experience in coordinating and orchestrating complex service delivery projects involving multiple stakeholders. Ability to guide cross-functional teams, including customer IT departments and deployment partners, to ensure seamless and successful delivery.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to articulate complex networking concepts to both technical and non-technical stakeholders.
  • Education: Bachelor's degree in IT, Computer Science, Networking, Business, or a related field.
  • Join Nile and play a critical role in shaping the future of enterprise networking by ensuring the delivery of secure, reliable, and innovative network services to our global customers.
 

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