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National Service Manager Jobs (NOW HIRING)

Enva

National Service Partner Manager Shape the Future of Sustainable Waste & Resource Management About Enva At Enva, we're committed to creating a cleaner, more sustainable future through innovative ...

Big O Tires

Service Manager

Renton, WA · On-site

$21.57 - $24/hr

... national services warranties in the business. Most Big O Tires stores are individually owned ... will be made by the management of this franchisee. All inquiries about employment at this ...

Big O Tires

Service Manager

Radcliff, KY · On-site

$45K - $55K/yr

POSITION SUMMARY As an Automotive Service Manager for Big O Tires, you will direct and manage the ... religion or national origin. We are committed to building a culturally diverse faculty.

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How much do national service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for national service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a national service manager?

A National Service Manager is a professional responsible for overseeing and managing a company’s service operations across the entire country. They ensure that customer service standards are met, coordinate service teams, and develop strategies to improve service delivery and efficiency. This role often involves working with regional managers, setting performance goals, handling escalated customer issues, and implementing training programs. National Service Managers play a key role in maintaining customer satisfaction and supporting business growth on a national scale.

How does a national service manager typically collaborate with regional teams to ensure consistent service quality across multiple locations?

A National Service Manager works closely with regional service teams by establishing standardized procedures, conducting regular meetings, and implementing best practices to ensure consistent service quality nationwide. They often use performance metrics and customer feedback to identify areas for improvement and provide targeted training or resources to local teams. Effective communication and leadership skills are crucial for aligning goals and maintaining cohesive service delivery across all regions.

What are the key skills and qualifications needed to thrive as a national service manager, and why are they important?

To thrive as a National Service Manager, you need strong leadership abilities, service operations experience, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, service management software, and relevant industry certifications (such as ITIL for tech sectors) is typically required. Excellent communication, problem-solving, and team-building skills help foster strong customer relationships and motivate service teams. These competencies ensure efficient service delivery, high customer satisfaction, and the achievement of organizational objectives on a national scale.

What is the difference between National Service Manager vs Service Coordinator?

AspectNational Service ManagerService Coordinator
CredentialsTypically requires management experience, industry-specific certifications, and sometimes a bachelor's degreeUsually requires customer service experience and relevant certifications, often with a high school diploma or associate degree
Work EnvironmentOversees multiple service teams across regions, often in corporate offices or regional hubsWorks directly with clients and service teams, often in field or office settings
Employer & Industry UsageCommon in manufacturing, automotive, and technical services industriesFound in healthcare, facilities management, and technical support sectors

The main difference is that a National Service Manager focuses on overseeing service operations at a regional or national level, managing teams and strategies, while a Service Coordinator handles day-to-day customer interactions and service scheduling. Both roles require strong communication skills, but the managerial scope distinguishes the National Service Manager.

Do you need a degree to be a national service manager?

A degree is not always required to become a national service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry knowledge are often more important for this role than formal education alone.

What are some of the job responsibilities for a National Service Manager?

A National Service Manager oversees the delivery of service operations across multiple locations, ensuring customer satisfaction, managing service teams, and maintaining quality standards. They coordinate service schedules, develop policies, and analyze performance metrics to improve efficiency and effectiveness. Strong leadership, communication skills, and knowledge of service management tools are essential for this role.
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National Service Manager jobs near you
Infographic showing various National Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

National Service Manager- Machine Tools

Swift Placement & Consulting

Elk Grove Village, IL

$135/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description

NATIONAL SERVICE MANAGER

Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.

Yamazen has an immediate opening for a National Service Manager to join our team. The National Service Manager (“NSM”) oversees the utilization, efficiency, development, and communication of Yamazen Inc.'s Service Technicians. The NSM is responsible for generating profit on a monthly and annual basis for the “Service” row of their financial statement.

Key Responsibilities include, but are not limited to:

  • National oversight across regions.
  • Direct accountability for service revenue and profitability.
  • Ownership of utilization, efficiency and service KPIs.
  • Leadership of training systems and process standardization.
  • Critical responsibility for aligning Sales and Service.
  • Customer service and conflict resolution.
  • Implementing and using AI to increase efficiency and ensure the future-proofing of Service.
  • Monitor and evaluate team workload and utilization to ensure effective allocation of resources throughout the year.
  • Analyze team capacity and productivity trends to identify opportunities for improved efficiency.
  • Manage tools, gauges, and instruments through tool tracking system
  • Develop and maintain a skills matrix.
  • Develop and execute a consistent training schedule that includes all ST's and all vendors; maintain personnel training files.
  • Develop and maintain a procedure library.
  • Develop and maintain a national apprenticeship and/or internship program.
  • Development of a National Call Center (triage) capability.
  • Continuously maintain communication with Regional VP's, GM's, RM's, and Regional Service Managers regarding prioritization of service jobs, equipment installations proactive staff development, personnel problem resolution, and customer problem resolution.
  • Create new revenue streams, such as Maintenance Contracts
  • Progress and track Preventative Maintenance program to ensure profitability
  • Oversee Parts Department, Technical support
  • P&L ownership for aftermarket departments
  • Safety – Maintain safety records, reporting and adherence.
  • Recruiting – oversee recruiting, hiring and onboarding of aftermarket teams
  • Evaluate market trends and service rates by geographical region

Qualifications

Skills and Qualifications:

  • Bachelor's degree required.
  • Field Service work experience a plus.
  • Service management experience a plus.
  • Strong analytical skills, experience in interpreting results and drawing conclusions.
  • Comfortable and quick at learning, teaching and implementing new systems and software.
  • Strong team building and collaborative working skills.
  • Superlative communication skills. An ability to exude positive yet purposeful leadership.
  • Experience with Salesforce Field Service or Syteline preferred, but not required.
  • Must be able to travel domestically as company needs arise to visit offices, individual ST's, Sales management, customers, and vendors.

Compensation and Benefits:

The estimated base pay for the position is typically between $135-150k.

The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!

Time off: Vacation / Personal sick days / Company paid holidays

Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.

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