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Nissan Service Manager Jobs (NOW HIRING)

Cooper Auto Group

Automotive Service Manager

Tulsa, OK · On-site

As a Nissan Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality ...

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Nissan Service Manager information

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How much do nissan service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for nissan service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What does a Nissan Service Manager do?

A Nissan Service Manager oversees the service department at a Nissan dealership, ensuring that all vehicle maintenance and repair operations run efficiently and meet Nissan’s standards. They manage service advisors, technicians, and other staff, handle customer concerns, and are responsible for department profitability and customer satisfaction. Additionally, they coordinate training for employees, maintain service records, and ensure compliance with safety and environmental guidelines.

What are the key skills and qualifications needed to thrive as a Nissan Service Manager?

To thrive as a Nissan Service Manager, you need solid automotive technical knowledge, experience in service operations, and a background in automotive management or a related field. Familiarity with dealership management systems (such as CDK or Reynolds & Reynolds), Nissan-specific diagnostic tools, and ASE certifications are commonly required. Exceptional leadership, customer service, and problem-solving skills set standout candidates apart. These abilities ensure efficient service delivery, high customer satisfaction, and optimal team performance in a competitive dealership environment.

What are some common challenges Nissan Service Managers face in balancing customer satisfaction with operational efficiency?

Nissan Service Managers often navigate the challenge of meeting high customer satisfaction standards while ensuring efficient workshop operations. Balancing urgent customer requests, managing technician workloads, and maintaining parts inventory can be demanding, especially during peak times. Effective communication, strong organizational skills, and proactive problem-solving are essential to streamline workflows without compromising service quality. Building trust with both customers and staff is key to overcoming these challenges and maintaining a positive dealership reputation.

What is the difference between Nissan Service Manager vs Nissan Service Advisor?

AspectNissan Service ManagerNissan Service Advisor
CredentialsExperience in automotive service management, certifications like ASE, and leadership skillsCustomer service training, automotive knowledge, and communication skills
Work EnvironmentOversees service department operations, manages staff, and ensures service qualityInteracts directly with customers, schedules repairs, and explains services
Employer & Industry UsageUsed in automotive dealerships, service centers, and repair shopsCommonly employed in dealership service departments and repair facilities

The Nissan Service Manager focuses on managing the service department, supervising staff, and ensuring operational efficiency. In contrast, the Nissan Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles are essential in a dealership setting but differ in responsibilities and focus areas.

How do you become a Nissan Service Manager at a dealership?

To become a Nissan Service Manager, candidates typically need several years of experience as a technician or service advisor, along with strong leadership and customer service skills. A relevant automotive service management certification and a good understanding of dealership operations are also important. Progression often involves gaining experience in automotive repair, earning certifications like ASE, and demonstrating management abilities.

Is a Nissan Service Manager a stressful job?

A Nissan Service Manager role can be stressful due to managing customer expectations, overseeing service operations, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations in a fast-paced environment.
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What job categories do people searching Nissan Service Manager jobs look for?

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Nissan Service Manager jobs near you
Infographic showing various Nissan Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Nissan Service Manager $120k -140k

Auburn, MA • On-site

Bertera Nissan
See more jobs at Bertera Nissanexternal

$120K - $140K/yr

Full-time

Re-posted 29 days ago

Job description

Job Description: Nissan Service Manager

Position Overview:
We are seeking a highly qualified and experienced individual to join our team as a Nissan Service Manager. As the Service Manager, you will be responsible for overseeing the daily operations of the service department, ensuring superior customer satisfaction, and achieving the dealership's service and profitability goals. This is a challenging role that requires strong leadership skills, exceptional customer service abilities, and in-depth knowledge of Nissan vehicles and service processes.

Responsibilities:

1. Performance and Customer Service Management:
- Supervise and lead a team of service advisors, technicians, and support staff to ensure efficient operations and exceptional customer service.
- Monitor and manage the overall performance of the service department, meeting and exceeding established targets for customer satisfaction, service volume, and profitability.
- Foster a culture of continuous improvement, ensuring that all service processes, procedures, and technologies are up-to-date and adhered to.
- Handle customer complaints and resolution, ensuring customer satisfaction and retention.
- Conduct regular performance reviews, provide coaching and training if needed, and develop team members to maximize their potential.

2. Service Department Operations:
- Develop and implement strategies to optimize the service department's efficiency, quality of work, and productivity.
- Manage and prioritize daily workflow to ensure timely completion of repairs and maintenance work, optimizing customer satisfaction and turnaround time.
- Oversee maintenance of service vehicles and equipment, ensuring they are in impeccable working condition at all times.
- Monitor and control the service department's expenses, maintaining budgets while ensuring optimal utilization of resources.

3. Compliance and Reporting:
- Ensure compliance with all legal and safety regulations in the service department.
- Prepare regular reports on service department performance, including financials, service volume, customer satisfaction, and employee productivity.
- Generate weekly, monthly, and annual forecasts for the service department's operations and financials.
- Collaborate with dealership management in setting and achieving strategic objectives related to the service department's performance.

Qualifications:

- Minimum of 5 years of experience in a similar managerial role within the automotive industry, preferably with a focus on Nissan vehicles.
- Excellent leadership and team management skills, with a proven ability to motivate and mentor staff towards achieving departmental goals.
- Strong customer-centric approach and a commitment to delivering exceptional customer service.
- In-depth knowledge of automotive service operations, repair processes, and industry best practices.
- Proficiency in using automotive dealership management systems and service-related software.
- Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with customers, employees, and suppliers.
- Proven ability to multitask and manage time effectively to meet deadlines.
- High level of integrity and a commitment to upholding ethical standards.

Salary: The salary range for this position is $120,000 - $140,000 per year, commensurate with experience and qualifications and Performance.

Note: This job description is a general overview of the key responsibilities and requirements of the position. Other duties may be assigned as necessary to meet business needs.

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