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Service Delivery Manager Contract Jobs (NOW HIRING)

Amelia

CRM/Service Delivery manager

Austin, TX · On-site

... Service Delivery Manager. The role involves ensuring exceptional customer service and quality standards in service delivery while liaising between clients and internal teams. Responsibilities : • ...

Thinkbrg

IT Service Delivery Manager

Washington, DC · On-site

We do Consulting Differently The IT Service Delivery Manager leads BRG's global Tier 2 IT support organization, delivering high-quality support for endpoint devices, office technologies, and in ...

Datavant

Senior Service Delivery Manager

Fresno, CA · On-site

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Datavant

Senior Service Delivery Manager

Reno, NV · On-site

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Datavant

Senior Service Delivery Manager

Redwood City, CA · On-site

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

Canyon Ranch

IT Service Delivery Manager

Spicewood, TX · Hybrid

$90K - $95K/yr

Manage service delivery processes including SLA/SLO monitoring, incident response, root cause ... Experience working with vendors, contracts, and technology service providers preferred * High level ...

IPsoft

CRM/Service Delivery manager

Austin, TX · On-site

Company Description IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company ...

Port Houston

Manager Contract

Houston, TX

$85K - $113K/yr

Customer service skills * Negotiation skills * Organization, time management, judgment, decision ... and contracts and the ability to communicate these concepts to key personnel in an articulate ...

TTEC

Manager, Service Delivery

Oklahoma City, OK · On-site

As a Manager - Service Delivery working onsite in Oklahoma City, OK you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company ...

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Service Delivery Manager Contract information

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$29K

$93.9K

$160.5K

How much do service delivery manager contract jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service delivery manager contract in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a Service Delivery Manager on contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and customer satisfaction. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL. The role often involves managing teams, coordinating resources, and maintaining service standards, making it valuable in industries such as IT, telecommunications, and consulting.

What does a Service Delivery Manager on a contract basis do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

What is the career path for a service delivery manager?

A service delivery manager typically advances by gaining experience in IT service management, project management, or customer service, and may progress to roles such as senior service delivery manager, operations manager, or director of service delivery. Certifications like ITIL or PMP can support career growth, and some may move into executive positions like VP of operations or CIO.

What is the highest paid delivery job?

The highest paid delivery jobs are often in specialized sectors such as medical or pharmaceutical delivery, or roles involving large-scale logistics and freight. Senior positions like logistics managers or supply chain directors overseeing delivery operations tend to have higher compensation, especially with experience and relevant certifications. Delivery drivers for premium or urgent services may also earn higher wages, but overall, managerial and specialized roles command the highest pay in delivery-related fields.

How much do delivery managers get paid?

Delivery managers typically earn between $80,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Scrum Master to command higher salaries.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager (Contract), and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

What cities are hiring for Service Delivery Manager Contract jobs? Cities with the most Service Delivery Manager Contract job openings:
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What states have the most Service Delivery Manager Contract jobs? States with the most job openings for Service Delivery Manager Contract jobs include:
Service Delivery Manager Contract jobs near you
Infographic showing various Service Delivery Manager Contract job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Service Delivery Manager - Americas

IT Service Delivery Manager - Americas

Bristow Group

Houston, TX • On-site

Full-time

Re-posted 27 days ago

Job description

Job Description:

The IT Service Delivery Manager - Americas is accountable for theendtoend delivery, performance, and continuous improvement of IT enduser, workplace services, and related technologysupport across North and South America in support of missioncritical, safetysensitive aviation operations.

This role acts as asenior operational leader within Infrastructure & Operations, partnering closely withpeer I&O managers (Endpoint, Identity, Network, Cloud, Security) to ensure service consistency, operational resilience, and alignment to modern workplace and endpoint strategies.

The Service Delivery Manager ownsservice quality, user experience, lifecycle execution, and vendor performance, while driving modernization of the endpoint environment, standardized support processes, and metricsdriven continuous improvement.

PRINCIPAL RESPONSIBILITIES:

Service Delivery & Regional Operations Leadership

  • Own regional delivery of Service Delivery team, field support, and site IT services across the Americas.
  • Serve as the primary escalation point for service delivery failures and userimpacting operational risk.
  • Partner with global Service Delivery peers to maintain consistent standards, tooling, and service experience.
  • Build strong working relationships with regional business leaders and operational stakeholders.
  • Assist with the gathering of IT technical requirements for new initiatives

Endpoint & Modern Workplace Operations

  • Own operational delivery of the enterprise endpoint environment, including Windows, iPads, mobile devices, peripheral, and related systems.
  • Partner with Endpoint Engineering to support Intune, Autopilot, SCCM, and cloudmanaged device strategies
  • Ensure execution of hardware refresh, patching, encryption, configuration compliance, and software lifecycle standards.

ITSM, Metrics & Continuous Improvement

  • Own ITILaligned service management processes including Incident, Request, Problem, Change, and Knowledge Management
  • Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives.
  • Drive repeatable, documented, and auditable service workflows.
  • Support audits by maintaining service documentation, metrics, and operational evidence.

Vendor & Partner Governance

  • Manage managed service providers and regional field support partners.
  • Conduct service reviews, track SLA performance, and lead remediation and improvement plans.
  • Partner with Procurement and I&O leadership on vendor lifecycle decisions and cost optimization.

PERSON SPECIFICATION: (minimum education requirements, key skills and experience)

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

Experience:

  • 5+ years in IT service delivery or IT operations leadership, including regional or global environments and thirdparty providers

Skills:

  • Service ownership mindset
  • Strong knowledge of ITIL framework
  • Strong documentation, analytical, and stakeholder communication skills.
  • Comfortable operating in regulated, missioncritical operational environments.
  • Ability to travel domestically & internationally

Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply