Service Delivery Manager Contract Jobs (NOW HIRING)

Job Summary:
Starbucks is a company known for its commitment to connection and extraordinary leadership. They are seeking a Service Delivery Manager for their Retail Infrastructure Technology team to oversee supplier management, improve vendor performance, and collaborate with various stakeholders to ensure effective service delivery.
Responsibilities:
• Oversight and management of vertical portfolio of work associated with one or more strategic suppliers.
• Owns the Service Delivery process and business outcomes for each vendor they manage.
• Demonstrates ability to improve vendor performance, while also considering the delicate balance of vendor relationship.
• Bridges the gaps between Retail Operations, Starbucks Technology, Finance and Sourcing to obtain balance amongst all stakeholders.
• Monitoring of operational execution and being an escalation point for issues associated with the supplier.
• Use data and analytics to suggest new and/or revised targets that improves performance, without solely relying on historic performance, contractual obligations, or industry norms.
• Advances performance through thoughtful contract changes.
• Understands the contract lifecycle and prepares for future renewals.
• Is expected to help manage contract changes.
• Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view.
• This will include service design and selection, implementation, sustainment, and continuous operational improvements.
• Manages overall financial operations for portfolio of suppliers including invoicing, audit, budget & forecast activities as well as themes/trending analysis.
• Single point of contact for other internal teams looking to partner with the specific supplier(s), acting in a consultative manner to onboard new or existing technology into the supplier portfolio.
• Establishes deeper connections to customer, looking beyond current needs.
• Explores unmet needs and looks for ways to solve those through the vendor relationships.
• Partner with Sourcing on all aspects of contract management, including possible RFP activities, updates to existing contracts, and ensuring pricing and contractual alignment across all bodies of work.
• Ensures alignment of approved spend with agreed to pricing and invoicing across multiple suppliers, developing appropriate processes to simplify where possible and manage inherent complexity across the portfolio.
• Scope of influence expands across the peer group, up to direct manager, with occasional interactions with director and VP on vendor management.
• Gathers customer feedback that will ultimately support Starbucks’ strategic business goals by delivering vendor’s performance and service excellence.
Qualifications:
Required:
• 3+ years of experience as a project manager, including 1+ year in an IT or software development setting
• Experience using Agile methods
• Bachelor’s degree
Preferred:
• Deep understanding of infrastructure technology deployment programs
• Retail and QSR (Quick Serve Restaurant) experience
• Experience with portfolio financial management practices and reporting.
• Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and Power BI or similar reporting/analysis tools.
• Proficient in data collection and analysis that leads to LEAN methodology implementation. PDCA (Plan, Do, Check, Adjust). Able to find waste, value stream map, and be a stakeholder in Kaizen events
• Prior experience managing capital and operational spend in a Retail or Hospitality environment spend
• Prior experience with RFP’s, contract creation, oversight and management of strategic partnerships
• Working across functional areas to develop effective business and financial models that align with company and business unit/department objectives
• Requirements gathering and analysis, including financial analysis
Company:
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items. Founded in 1971, the company is headquartered in Seattle, USA, with a team of 10001+ employees. The company is currently Late Stage.