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Service Delivery Manager Contract Jobs in Raleigh, NC

NetApp

Service Delivery Manager

Morrisville, NC

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

EOS

Service Delivery Manager

Raleigh, NC · On-site +1

We are seeking an experience Service Delivery Manager to support our client's new office fit-out in Raleigh. This individual will oversee the planning, coordination, and delivery of all IT, AV, and ...

NetApp, Inc.

Service Delivery Manager

Morrisville, NC · On-site

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

AKIVA AI

Program Manager / Contract Manager

Raleigh, NC · On-site

$125K - $185K/yr

The Program Manager conducts quarterly business reviews, tracks key performance indicators, and ... service delivery across all participating colleges throughout the contract period. As an AKIVA team ...

Akiva AI LLC

Program Manager / Contract Manager

NC · On-site

$125K - $185K/yr

The Program Manager conducts quarterly business reviews, tracks key performance indicators, and ... service delivery across all participating colleges throughout the contract period. As an AKIVA team ...

AICPA

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

aicpa

Experience Delivery Manager

Durham, NC · On-site

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

CIMA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

AICPA

Experience Delivery Manager

Durham, NC · Hybrid

$88K - $120K/yr

You will deliver high quality, relevant experiences including marketing, content and services and ... You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and ...

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Raleigh, NC

Service Delivery Manager Contract information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do service delivery manager contract jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service delivery manager contract in Raleigh, NC is $91,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

How does a Service Delivery Manager on contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and customer satisfaction. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL. The role often involves managing teams, coordinating resources, and maintaining service standards, making it valuable in industries such as IT, telecommunications, and consulting.

What does a Service Delivery Manager on a contract basis do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

What is the career path for a service delivery manager?

A service delivery manager typically advances by gaining experience in IT service management, project management, or customer service, and may progress to roles such as senior service delivery manager, operations manager, or director of service delivery. Certifications like ITIL or PMP can support career growth, and some may move into executive positions like VP of operations or CIO.

What is the highest paid delivery job?

The highest paid delivery jobs are often in specialized sectors such as medical or pharmaceutical delivery, or roles involving large-scale logistics and freight. Senior positions like logistics managers or supply chain directors overseeing delivery operations tend to have higher compensation, especially with experience and relevant certifications. Delivery drivers for premium or urgent services may also earn higher wages, but overall, managerial and specialized roles command the highest pay in delivery-related fields.

How much do delivery managers get paid?

Delivery managers typically earn between $80,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Scrum Master to command higher salaries.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager (Contract), and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

What cities near Raleigh, NC are hiring for Service Delivery Manager Contract jobs? Cities near Raleigh, NC with the most Service Delivery Manager Contract job openings:
Service Delivery Manager Contract jobs near you
Service Delivery Manager

Service Delivery Manager

NetApp

Morrisville, NC

Other

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Summary

As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services team, customer account teams, and customers to ensure agreed service objectives are achieved, service delivery improvements are continuously implemented, and strong customer relationships are maintained. You will serve as the primary point of contact for customer meetings, reporting, and communications between the customer and the Managed Services team. You will also act as the customer advocate within NetApp and represent NetApp in customer-facing situations. In addition, you will participate in project planning and data migration activities across multi-vendor storage technology platforms.

You Will:

  • Coordinate the day-to-day activities and direction of NetApp teams within a specific discipline. Monitor job performance through direct observation and provide coaching, counseling, and motivation to maximize employee contribution and organizational performance.
  • Establish service outcomes and goals and ensure they are achieved. Be responsible for meeting assigned organizational metrics, including SLOs, SLAs, KPIs, and other performance indicators.
  • Share industry and technical expertise by continuously developing and advancing the skills needed to grow the organization. Ensure goals are updated regularly and promote opportunities for on-the-job, computer-based, and classroom training. Hire and develop new employees as needed. Stay informed of NetApp's product strategy related to hybrid cloud, cloud, and managed fabric solutions and leverage that knowledge to create managed services solutions for customers.
  • Successfully manage multiple complex projects and engagements simultaneously. Build and maintain strong relationships with other NetApp organizations, customers, clients, and executive stakeholders.
  • Oversee customer engagements and partner with Project Management to develop implementation plans when needed. Ensure adequate resources are available to meet project requirements and profitability targets. Manage utilization of delivery resources within a defined geography or service area.
  • Serve as a trusted advisor to customers, the broader account team, and the NetApp Storage Operations team.
  • Lead project reviews with management and customers, delivering status reports, dashboards, and presentations to executive and C-level stakeholders.
Daily Activities:
  • Project/program support for data migrations and storage platform deployments; ensure contractual SLAs/SLOs and Service Management Framework adherence; drive Service Improvement Plans.
  • Act as a trusted advisor; build and maintain relationships across customer levels and the NetApp account/Managed Services/PS/Support/PM teams; ensure clear, consistent communication and messaging.
  • Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries.
  • Own reporting cadence: weekly updates to the account team; create/manage monthly service reviews, chair meetings with customer and account team, produce ad-hoc reports as needed, and attend/lead regular customer meetings.
  • Provide service delivery guidance to the Managed Services team; work autonomously and collaboratively; complete required NetApp and customer compliance/onboarding training and certifications.
Education and Experience:
  • Typically requires a minimum of 12 years of relevant experience
  • Hands-on delivery of large storage, cloud, and infrastructure solutions; applies program/project management techniques (PMP preferred) and drives PS initiatives; strong technical knowledge in storage, cloud, and data management.
  • Matrix leadership: lead, motivate, and influence cross-functional teams; customer-focused, goal/solutions-oriented; operational command of the business.
  • Deep ITIL knowledge for outsourced Managed Services

Compensation:
The target salary range for this position is 170,000 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

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