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Service Delivery Manager Contract Jobs in Georgia

Computacenter

Service Delivery Manager

Norcross, GA · On-site

About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...

Datavant

Service Delivery Manager

Atlanta, GA · On-site

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

Jobtailor

Service Delivery Manager

Kennesaw, GA · On-site

$85 - $120/hr

Service credits * Monitor and support software development with small-scale projects * Work with customers and address their requests by phone and e-mail * Responsible for problem management * Create ...

Cognizant

Delivery Manager

Atlanta, GA · On-site

$150 - $190/hr

Responsibilities Service Delivery & Operations Management * 10+ years of experience in managing multi-geo and multi-tower large technology teams * Lead and manage end-to-end IT service delivery ...

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Service Delivery Manager Contract information

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What cities in Georgia are hiring for Service Delivery Manager Contract jobs?

Cities in Georgia with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you
Infographic showing various Service Delivery Manager Contract job openings in Georgia as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution.

Service Delivery Manager

Computacenter AG & Co. oHG

Norcross, GA • On-site

$90 - $150/hr

Other

Posted 3 days ago

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Service Delivery Manager

This is an internal position.

About the role

The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service levels and business expectations while acting as the primary escalation and coordination point between IT delivery teams and internal business stakeholders. The role ensures services meet agreed business outcomes through effective governance, service performance management, incident and problem leadership, change and risk management, stakeholder engagement, and continual improvement.

What you'll be doing

  • Establish and maintain service reviews
  • Ensure service documentation is complete and up to date
  • To own the service performance narrative, explaining what happened, why it mattered and what we're doing next.
  • Drive proactive service stability and performance improvements using data and analytics.
  • Ensure effective stakeholder communication and escalation control.
  • Own Problem Management outcomes, including root cause analysis and corrective and preventive actions.
  • Act as the primary point of contact for service-related matters, ensuring clear communication, managing expectations, and fostering collaboration.
  • Proactively engage stakeholders through regular service reviews, transparent reporting, and continuous improvement initiatives to deliver operational excellence and customer satisfaction.
  • Partner with Change, Release and Transition to reduce service risk
  • Identify opportunities to improve service quality, resilience, and efficiency.
  • Own and track service improvement plans, ensuring benefits are realised.
  • Use data and insight to drive proactive improvement and risk reduction.
  • Support automation, standardisation, and service maturity initiatives.
  • Support vendor governance and performance reviews to ensure service outcomes are achieved including reviewing service levels, KPI's and support models

What you have

  • Deep understanding of ITIL and IT service management frameworks.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills for working with internal and external stakeholders.
  • Experience with service management tools and reporting methods.
  • Ability to drive change and continuous improvement
  • Proven experience in an IT Service Delivery Manager or similar role.
  • Experience operating in an ITIL-aligned service management environment.
  • Experience managing service reviews
  • ITIL 4 Foundation or higher.
  • Experience in internal enterprise IT environments.
  • Experience supporting service transitions and change initiatives.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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