Full Time Service Delivery Manager Jobs Near Me

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You are:
An experienced Network Service Delivery Manager (SDM)
The Work:
The Network Service Delivery Manager (SDM) is a client-facing leader responsible for the delivery, governance, and operational performance of network services across hybrid environments. The role ensures SLA compliance, drives incident resolution, manages client relationships, and leads continuous service improvement initiatives.

Network SDM Essentials
Strong understanding of Cisco, Palo Alto, and F5 technologies and their operational support models.
Client-facing with the ability to lead meaningful discussions with technical and business stakeholders.
Drive Major Incident Management (MIM) and ensure timely service restoration.
Review RCAs, drive corrective actions, and ensure implementation of preventive measures.
Govern Incident, Problem, Change, and Capacity Management processes.
Strong stakeholder management, communication, and escalation management skills.
Service Delivery & Governance
Own end-to-end network service delivery and ensure SLA/OLA compliance.
Lead service reviews, governance meetings, and performance reporting.
Track KPIs, service health, incident trends, and improvement initiatives.

Incident & Problem Management
Serve as the primary escalation point for critical service issues.
Drive major incident resolution and executive communications.
Review and govern RCA quality, actions, and implementation.
Identify recurring issues and drive service improvement plans.

Client & Stakeholder Management
Act as the primary client contact for network service delivery.
Build strong client relationships and manage stakeholder expectations.
Coordinate across Network, Security, Cloud, Infrastructure, and Vendor teams.

Continuous Improvement
Lead continual service improvement (CSI) initiatives to improve service quality and stability.
Drive process optimization, operational excellence, and risk mitigation activities.
Financial & Commercial Management
Support forecasting, resource planning, and delivery governance.
Ensure contractual commitments and service obligations are achieved.

This role will require a minimum of 3 days per week in the office. Preferred location: Tampa, Orlando or Columbus

Here's what you need:

*A minimum of 8 years in Network Operations/Service Delivery, including client-facing delivery leadership including client-facing delivery leadership responsibilities with the following skills:
Cisco Networking
Palo Alto Firewalls
F5 BIG-IP
Hybrid Cloud & Datacenter Networking
Service Management
ITIL Incident, Problem, Change & Capacity Management
Major Incident Management
RCA Governance
Service Reporting & KPI Management
Leadership
Client Relationship Management
Executive Communication & Presentation
Stakeholder Management
Cross-functional Team Leadership

*Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/28/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary RangeCalifornia $94,400 to $224,600Cleveland $87,400 to $179,700Colorado $94,400 to $194,100District of Columbia $100,500 to $206,700Illinois $87,400 to $194,100Maine $80,400 to $165,300Maryland $94,400 to $194,100Massachusetts $94,400 to $206,700Minnesota $94,400 to $194,100New York $87,400 to $224,600New Jersey $100,500 to $224,600Virginia $87,400 to $206,700Washington $100,500 to $206,700

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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