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Online Service Delivery Manager Jobs (NOW HIRING)

Doyon Limited

Service Delivery Manager

Gaithersburg, MD · On-site

The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping ...

AQUALIS

Service Delivery Manager

Olympia, WA

$25 - $32/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146 - $234/hr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will ...

AQUALIS

Service Delivery Manager

Olympia, WA · On-site

$21/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Capgemini

Service Delivery Manager (SDM)

Chicago, IL · On-site

$103.88 - $242.40/hr

About the job you're consideringThe Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Denver, CO · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

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Online Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do online service delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for online service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Online Service Delivery Manager vs Customer Support Manager?

AspectOnline Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires a bachelor's degree in business, IT, or related field; certifications in project management or service management are commonUsually holds a bachelor's degree in business, communications, or related area; certifications like CSCP or help desk certifications are beneficial
Work EnvironmentOversees online service platforms, manages remote teams, and ensures service quality in digital channelsManages customer support teams, often in call centers or online chat environments, focusing on customer satisfaction
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesWidely used across retail, telecom, and service industries

The Online Service Delivery Manager focuses on managing online platforms and digital service processes, ensuring seamless delivery of online services. In contrast, the Customer Support Manager concentrates on direct customer interactions and support team management. Both roles require strong communication skills and industry-specific knowledge but differ in their primary focus and work environment.

How can I become an online service delivery manager?

To become an online service delivery manager, candidates typically need a bachelor's degree in business, IT, or a related field, along with experience in service management or project coordination. Developing skills in customer service, leadership, and familiarity with tools like ITIL or service management software is important. Certifications such as ITIL or PMP can enhance job prospects in this role.

How to become an online service delivery manager?

To become an online service delivery manager, candidates typically need a bachelor's degree in business, IT, or a related field, along with experience in service management or project coordination. Developing skills in customer service, process improvement, and familiarity with tools like ITIL or service management software is important. Certifications such as ITIL or PMP can enhance job prospects and demonstrate expertise in service delivery management.
More about Online Service Delivery Manager jobs
What cities are hiring for Online Service Delivery Manager jobs? Cities with the most Online Service Delivery Manager job openings:
What states have the most Online Service Delivery Manager jobs? States with the most job openings for Online Service Delivery Manager jobs include:
What job categories do people searching Online Service Delivery Manager jobs look for? The top searched job categories for Online Service Delivery Manager jobs are:
Online Service Delivery Manager jobs near you
Infographic showing various Online Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Doyon Limited

Gaithersburg, MD • On-site

Full-time

Re-posted 4 days ago

Job description

Overview
JOB SUMMARY: The Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.
Responsibilities
ESSENTIAL FUNCTIONS:
Account Management
  • Manage 8 to 12 client accounts with the support of a dedicated cross functional team.
  • Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals.
  • Motivate clients to adopt designDATA infrastructure and IT offerings.
  • Analyze clients' environments and needs regularly to identify new sales opportunities.
  • Meet with clients regularly to ensure satisfaction with our services.
  • Establish and maintain key relationships with our clients.
  • Obtain, evaluate, and select quotes from vendors and partners to meet client needs.
  • Ensure both the company and clients adhere to contract terms.
  • Plan and organize daily activities related to operations and customer service.
  • Coordinate and manage client equipment acquisition and scheduled maintenance.
  • Act as the client's authorized representative as needed for other technology vendors.

Customer Service
  • Communicate and escalate issues as needed with the senior leadership team.
  • Act as the point of contact for client concerns and escalate issues appropriately.
  • Identify and promote opportunities to improve our processes and service delivery.
  • Schedule client maintenance periods and downtime with the client and designDATA.
  • Act as Incident Manager for issues affecting clients during regular business hours.
  • Participate in the On-Call Operations Manager rotation for after-hours incidents.
  • Client Documentation to enhance optimal service efficiency.
  • Client Health Management.
  • Client Retention and Contract Renewals to maintain MRR.
  • CBR process adherence and Improvements.
  • Client Meeting adherence and Improvements.

Project Management
  • Meet with internal subject matter experts and resource managers to plan and staff projects.
  • Keep clients informed, manage their expectations, and drive delivery of their dependencies.
  • Keep our leadership team informed of project status, including new risks and needs.
  • Manage project pipeline and assigned quota.

Qualifications
KNOWLEDGE, SKILLS & ABILITIES:
  • Bachelor's degree preferably in information technology management or related field.
  • 3+ years of progressive IT experience.
  • IT management and/or supervisory experience desired but not required.
  • Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment.
  • Outstanding ability to work both independently and within a team environment.
  • Outstanding communications and customer relations skills.
  • Excellent documentation management skills.
  • Strong and diverse technical skills with a willingness to be hands on as needed.
  • Proven ability to communicate with both end users and executives.
  • Willingness to go "above and beyond" to exceed customer expectations.
  • Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups.
  • Tailors' communication appropriately within the team, the company, and clients.
  • Exceptional analytical and problem-solving skills.
  • Works well under stress, pressure, and deadlines.
  • Thrives on working well with clients and provides exceptional service.
  • Well-organized, self-directed team player.
  • High level of proficiency with Microsoft software, and a desire to learn about cloud and computer networks.
  • Certifications (desired but not required): Microsoft, PMP, ISC2, and CompTIA, ITIL certifications.

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel will be required to participate in events or meet with clients and are typically day trips in nature.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005.
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at hr@doyontechgroup.com.

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