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Customer Delivery Manager Jobs (NOW HIRING)

Finix

Customer Delivery Manager

San Francisco, CA

$100K - $175K/yr

The Customer Delivery Manager strives to increase Finix's long-term value by aligning strategic and key initiatives with those of our Customers and Partners. As a Customer Delivery Manager, you will ...

Hercules

Sr. Customer Delivery Manager

Campbell, CA · On-site

AI Assisted Customer Support & Issue Resolution * Directly manage the support queue for accounts in ... deliver value to non-technical stakeholders. * Advanced proficiency in project management and ...

Outsight

Senior Customer Delivery Manager

Dallas, TX · On-site

Design and manage end-to-end service delivery plans, including timelines, budgets, and resource ... challenging) customers across four continents. Join our international team of world-class ...

Outsight

Senior Customer Delivery Manager

Dallas, TX · On-site +1

Design and manage end-to-end service delivery plans, including timelines, budgets, and resource ... challenging) customers across four continents. Join our international team of world-class ...

FJA-US Inc.

Delivery Manager

Boca Raton, FL · On-site

$116K - $165K/yr

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery workstreams. This role ensures delivery activities are ...

FJA-US Inc.

Delivery Manager

Denver, CO · On-site

$116K - $165K/yr

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery workstreams. This role ensures delivery activities are ...

FJA-US Inc.

Delivery Manager

Manhattan, NY · On-site

$116K - $165K/yr

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery workstreams. This role ensures delivery activities are ...

Lucid Motors

Delivery Manager

Seattle, WA · On-site

This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations. Team Management and Development: * Lead field Delivery ...

Lucid Motors

Delivery Manager

Miami, FL

This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations. Team Management and Development : * Lead field Delivery ...

Hearst

Delivery Manager

San Antonio, TX

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Hearst

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

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All JobsCustomer Delivery Manager Jobs

Customer Delivery Manager information

See salary details

$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What jobs make $10,000 a week?

In roles like senior executive positions, specialized medical professionals, or high-level sales managers, weekly earnings can reach or exceed $10,000, especially with bonuses or commissions. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What are the key skills and qualifications needed to thrive as a Customer Delivery Manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a Customer Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are Customer Delivery Managers?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
More about Customer Delivery Manager jobs
What cities are hiring for Customer Delivery Manager jobs? Cities with the most Customer Delivery Manager job openings:
What are the most commonly searched types of Customer Delivery jobs? The most popular types of Customer Delivery jobs are:
What states have the most Customer Delivery Manager jobs? States with the most job openings for Customer Delivery Manager jobs include:
What job categories do people searching Customer Delivery Manager jobs look for? The top searched job categories for Customer Delivery Manager jobs are:
Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $94,375 per year, or $45.4 per hour.
Customer Delivery Manager

Customer Delivery Manager

Finix

San Francisco, CA

$100K - $175K/yr

Full-time

Posted 20 days ago

Job description

About Us

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others


About the Role:
Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix's strategic customer base. The Customer Delivery Manager strives to increase Finix's long-term value by aligning strategic and key initiatives with those of our Customers and Partners.
 
As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.
You Will:
  • Produce and report performance metrics to internal and external stakeholders
  • Hold quarterly business reviews with clients
  • Participate in internal evaluations of new products or services being considered for the roadmap
  • Establish and cultivate strong relationships with senior executives across different business units within our customers' organizations
  • Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
  • Represent and advocate for our customers during internal conversations
  • Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
  • Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
  • Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
  • Use customer performance metrics to convey the value of our product and the contribution of Finix's capabilities to customer goals
  • Uncover opportunities to help our customers unlock revenue growth and impact to their businesses
You Are:
  • Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
  • Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
  • Excited to pursue revenue retention and customer health targets that will make our company successful
  • Self-motivated - Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
  • A strong verbal and written communicator
You Have:
  • 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
  • Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
  • Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
  • You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
  • Experience with contract renewals and negotiation
  • Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
  • Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
  • Prior knowledge/experience in the payment industry
  • Ability to partner with Finix product organization to build world-class features for existing customers
-----------------------------------------
 
Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
 
Role: Customer Delivery Manager
Level: IC3 - IC4
Location: San Francisco
Base Salary Range: $100,000 - 175,000 OTE/yr + Equity + Benefits
 
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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