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Customer Delivery Manager Jobs (NOW HIRING)

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Delivery Manager

Topeka, KS · On-site

As a Delivery Manager you will guide a customer-centric product or platform team toward high-quality, predictable delivery. You will facilitate structured, iteration-based delivery cycles, coach the ...

Buckman

Customer Delivery Technician

Augusta, GA · On-site

$14 - $18.25/hr

Managing the operations and performance of equipment in a manner that makes Buckman attractive and ... Customer Delivery Tech should support Sales Executive in the execution of savings projects to the ...

Inadev

Delivery Manager

Reston, VA · On-site

$170K - $185K/yr

... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...

Inadev

Delivery Manager

Reston, VA · On-site

... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...

Gulf Holdings

Delivery Manager

Montgomery, AL · On-site

Operations Manager Responsible for leading, directing and controlling the merchandising and ... Monitor the Delivery Drivers to ensure timely deliveries, proper rotation, merchandising, customer ...

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Customer Delivery Manager information

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$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

More about Customer Delivery Manager jobs

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Cities with the most Customer Delivery Manager job openings:

What are the most commonly searched types of Customer Delivery jobs?

The most popular types of Customer Delivery jobs are:

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Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,375 per year, or $45.4 per hour.

Customer Delivery Manager

San Francisco, CA • On-site

Loft Orbital Solutions
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Loft Orbital Solutionsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Wanna join the adventure?
Loft Orbital's mission is to make space simple. We deploy customer missions on our satellite infrastructure so our customers can focus on their applications instead of the spacecraft underneath them. The Customer Delivery team turns signed contracts into working missions on orbit and supports our customers from start to finish.
As a Customer Delivery Manager, you maintain the engine that drives the Customer Delivery team forward. You connect Loft's product development efforts to our customer value stream, ensuring the team has the right capabilities, tools, and plans to execute customer missions. You will work alongside our Customer Delivery Engineers (CDEs), who design and execute each customer mission, by building the development plans and capability portfolio they draw on to deliver value to our customers. You will own Mission Development Plans that coordinate work across engineering, product, and operations teams; manage the Customer Offering Portfolio that defines what Loft can deliver; and drive quality, visibility, and consistency in how new capabilities are deployed to our customer offering. This role is well suited to someone who has taken products from development through deployment at a product-driven technology company and wants to apply that discipline iteratively across an active product line of missions flying in orbit.
About this role:
  • Own the Mission Development Plan for assigned missions: identify all work required to deploy and execute the mission, break it down into committed work packages with contributing teams, and drive it to completion against launch-anchored deadlines
  • Manage the Customer Offering Portfolio: maintain the catalog of capabilities Loft can draw on to execute customer missions, identify deltas between the portfolio and upcoming mission needs, and drive new capability development with product and engineering teams
  • Partner with Customer Delivery Engineers to deliver customer value: CDEs execute the mission with the customer, and you ensure the capabilities, plans, and tooling they need are in place when they need them
  • Connect Customer Delivery to Loft's product organization by representing operational and customer constraints in product planning, and by managing the deployment of new features and capabilities into operational use
  • Drive cross-functional coordination and status clarity: run internal reviews with CDEs, report on development progress, risks, and blockers, and keep leadership and customers aligned on where things stand
  • Engage directly with customers, up to the executive level, on mission development scope, schedule, and capability tradeoffs
  • Continuously improve Customer Delivery processes, templates, and workflows to increase execution efficiency without sacrificing quality

Must Haves:
  • ~8 years of professional experience in technical program, product, or engineering roles
  • ~3 years as an Engineering Program Manager (EPM) or Product-focused Technical Program Manager (TPM) at a product-driven technology company, leading cross-functional programs from definition through ship
  • Experience deploying products into production or operational environments, including release readiness, cross-team dependency management, and post-deployment quality
  • Experience in the satellite or aerospace industry, with working knowledge of spacecraft systems, mission operations, or payload development
  • Experience working directly with external customers, including executive-level stakeholders
  • Exceptional and proven technical aptitude: able to go deep with engineers on architecture and tradeoffs, and translate that fluently for customers and executives
  • Excellent communication skills at all levels, from engineering deep dives to executive summaries, with the organization and prioritization skills to run multiple parallel workstreams in a fast-paced environment

Nice to Haves:
  • Direct experience with satellite on-orbit operations, commissioning, or ground segment software
  • Technical leadership experience (leading engineers or technical teams, formally or informally)
  • Experience building or managing a product/capability portfolio, roadmap, or plan of record
  • Experience with international customers and distributed teams

Some of Our Awesome Benefits:
  • 100% company-paid medical, dental, and vision insurance option for employees and dependents
  • Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
  • 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
  • Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
  • 401(k) plan and equity options
  • Daily catered lunches and snacks in office
  • International exposure to our team in France
  • Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
  • Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
  • Off-sites and many social events and celebrations
  • Relocation assistance when applicable

$140,000 - $190,000 a year
State law requires us to tell you the base compensation range for this role, which is $140,000- $190,000 per year. This is determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you, and see if you are a great fit for our team. What we can't quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.
*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren't afraid to challenge assumptions. We strongly encourage you to apply, even if you don't check all the boxes.
Who We Are
Loft: Space Made Simple.
Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.
We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft's flight heritage and proven technologies enable customers to focus on their mission objectives.
With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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