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Customer Delivery Manager Jobs (NOW HIRING)

Philips

Customer Delivery Manager

Milano, TX · On-site

Job TitleCustomer Delivery Manager Your role: * Develops comprehensive service delivery project plans, including detailed schedules and milestones, ensuring that all customer delivery programs align ...

New

Cerby

Customer Delivery Manager

About the role We seek an experienced Customer Delivery Manager to lead customers through a successful onboarding journey. In this critical role, you'll act as the primary lead during implementation ...

Hercules

Sr. Customer Delivery Manager

Campbell, CA · Remote

AI Assisted Customer Support & Issue Resolution * Directly manage the support queue for accounts in ... deliver value to non-technical stakeholders. * Advanced proficiency in project management and ...

Outsight

Senior Customer Delivery Manager

Dallas, TX · On-site +1

Design and manage end-to-end service delivery plans, including timelines, budgets, and resource ... challenging) customers across four continents. Join our international team of world-class ...

Outsight

Senior Customer Delivery Manager

Dallas, TX · On-site +1

Design and manage end-to-end service delivery plans, including timelines, budgets, and resource ... challenging) customers across four continents. Join our international team of world-class ...

FJA-US Inc.

Delivery Manager

Denver, CO · On-site

$116K - $165K/yr

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery workstreams. This role ensures delivery activities are ...

FJA-US Inc.

Delivery Manager

Boca Raton, FL · On-site

$116K - $165K/yr

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery workstreams. This role ensures delivery activities are ...

Lucid Motors

Delivery Manager

Seattle, WA · On-site

This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations. Team Management and Development: * Lead field Delivery ...

Lucid Motors

Delivery Manager

Miami, FL

This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations. Team Management and Development : * Lead field Delivery ...

Hearst Newspapers

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Hearst

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Hearst

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Hearst

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Braze

Delivery Manager

New York, NY

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding ... Project managing a portfolio of customer implementations to successful outcomes, thereby ...

Braze

Delivery Manager

Austin, TX

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding ... Project managing a portfolio of customer implementations to successful outcomes, thereby ...

Johnson Brothers

Delivery Manager

Charlotte, NC · On-site

The Delivery Manager is a hands-on leader who combines operational expertise with a commitment to ... Build and maintain strong customer relationships by resolving discrepancies and issues promptly ...

Braze

Delivery Manager

Chicago, IL · On-site

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding ... Project managing a portfolio of customer implementations to successful outcomes, thereby ...

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Customer Delivery Manager information

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$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What jobs make $10,000 a week?

In roles like senior executive positions, specialized medical professionals, or high-level sales managers, weekly earnings can reach or exceed $10,000, especially with bonuses or commissions. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What are the key skills and qualifications needed to thrive as a Customer Delivery Manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a Customer Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are Customer Delivery Managers?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
More about Customer Delivery Manager jobs
What cities are hiring for Customer Delivery Manager jobs? Cities with the most Customer Delivery Manager job openings:
What are the most commonly searched types of Customer Delivery jobs? The most popular types of Customer Delivery jobs are:
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Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $94,375 per year, or $45.4 per hour.
Customer Delivery Manager

Customer Delivery Manager

Clean Power Research

Bellevue, WA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Who Are We?

Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers. 

We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems. 

At Clean Power Research, every employee has a seat at the table and an important role. 

Why Work Here?
  • Go from building solutions to being part of the solution 
  • Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric 
  • Bring your passion and ideas to the table 
  • Use your creativity to solve hard problems and make tough decisions 
  • Work in a start-up like environment coupled with the stability and customer base of an established, profitable company 
  • Realize work-life balance; we like to see our families, friends and pets at night! 
  • Join a growing company that expects you to grow with us and invests in your growth 

Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching. 

What You'll Be Doing as a Customer Delivery Manager

Clean Power Research is seeking a detail-oriented Customer Delivery Manager to join our Customer Success team supporting the implementation of our Software as a Service (SaaS) products across our growing customer base. 

The Customer Delivery Manager is an individual contributor responsible for onboarding utility customers to one or more of our utility industry products:  PowerClerk®, our workflow automation platform; WattPlan®, our customer engagement platform; and FleetView®, our Distributed Energy Resource (DER) insights platform.  Our customers have an increasing range of use cases and scenarios and look to use our Customer Success team members for implementation excellence and training as they adopt our tools.  

The Customer Delivery Manager is a self-driven professional with strong follow-through and the ability to design and manage business workflows that solve customer challenges through web and API-based platforms. This role leads solution implementation, manages customer expectations, and supports feature expansion. 

Individuals in this position also contribute to identifying new use cases and work cross-functionally with Sales, Business Development, Marketing, and Engineering to support SaaS adoption and revenue growth. This is a high-impact role with strong potential for long-term growth in a dynamic, global market. 

Duties and Responsibilities

Product Expertise & Implementation 

  • Become a subject matter expert in implementing programs on PowerClerk, Clean Power Research’s flagship software service, used by more than 80 utilities in three countries
  • Lead the configuration and implementation of SaaS solutions, including workflows, forms, data mappings, business rules, AI prompts, formulas, roles, permissions, and environment setup (test and production)
  • Design and manage solutions that address customer integration needs through web and API interfaces
  • Clearly articulate the business and technical values of Clean Power Research’s software products to customers and partners—both in meetings and occasionally at industry events or trade shows 

Project Management & Delivery 

  • Conduct project kick-off meetings to align on scope, expectations, and required inputs
  • Manage project scope, schedule, and deliverables from contract signing through launch, coordinating with internal and external stakeholders
  • Facilitate regular working sessions, status updates, and tailored training (on-site or virtual) for diverse audiences
  • Collaborate with Account Managers and Executives on budget and cost tracking
  • Secure other supporting Clean Power Research resources, as required to meet and exceed deliverables along the project timeline (e.g., engineering resources for customer-funded custom features)
  • Contribute to continuous improvement of delivery processes and quality standards 

Customer Support 

  • Elevate the voice of the customer in product planning, sales, and marketing conversations
  • Respond to and escalate support tickets from customers on a rotational basis
  • Create and deliver support materials (e.g., how-to videos, documentation) to streamline knowledge transfer for internal teams and customers 

Cross-Functional Collaboration & Growth 

  • Support Sales and Business Development with product demonstrations and proposal input
  • Help identify new use cases, triage feature requests, and contribute to revenue growth through close collaboration with internal teams 
Who You Are
  • 5+ years of experience in a related field, such as a SaaS business or energy/utility industry 
  • BA/BS degree, in a business, technical or scientific field, is preferred; equivalent qualifications acquired through significant industry-specific work experience may be considered in place of a degree 
  • Experience configuring and launching SaaS (cloud) software within an enterprise, or for a medium to large consultancy 
  • Excellent written and verbal English communication skills 
  • Experience managing projects and optimizing business processes, with exposure to utility workflows such as interconnection, distribution planning, forecasting, and reporting considered a strong plus 
  • Deep organizational skills with the ability to manage multiple tasks, maintain high attention to detail, and ensure data input accuracy 
  • Analytical mindset with excellent problem-solving, multitasking, and patience—critical for success in a dynamic environment 
  • Proficiency with Adobe PDF, Microsoft Office and 365 tools including MS Excel, MS Word and comfort working with virtual whiteboarding tools such as Mural 
  • Desire to leverage AI tools to automate research, support content development and editing 
  • Genuine passion for clean energy technology and the transformative potential of software 

Travel: up to 5% may be required; most work is performed remotely, however occasional travel to customer sites for kick-offs, launches and turn-overs, and to represent Clean Power research at trade shows, is necessary  

Pay Range & Benefits
  • Base Salary Range: $80,000 to $110,000 annual depending on experience
  • Benefits: performance-based bonus, company equity plan 
  • Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits 
How To Apply

Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements. 

Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.The company’s employment decisions are based on merit, competence, performance and business needs. 

 Clean Power Research is located in Bellevue, WA (Greater Seattle Area).

Employment Type: FULL_TIME

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