ZipRecruiter

Log In

1

Customer Delivery Manager Jobs (NOW HIRING)

Hercules

Sr. Customer Delivery Manager

Campbell, CA · On-site

AI Assisted Customer Support & Issue Resolution * Directly manage the support queue for accounts in ... deliver value to non-technical stakeholders. * Advanced proficiency in project management and ...

Hercules

Sr. Customer Delivery Manager

Campbell, CA · On-site

AI Assisted Customer Support & Issue Resolution * Directly manage the support queue for accounts in ... deliver value to non-technical stakeholders. * Advanced proficiency in project management and ...

Outsight

Senior Customer Delivery Manager

Dallas, TX · On-site

You will simultaneously manage 2 to 5 enterprise customer engagements, depending on the project's scope and complexity. Responsibilities End-to-End Delivery: Drive multiphase software and hardware ...

Outsight

Senior Customer Delivery Manager

Dallas, TX

You will simultaneously manage 2 to 5 enterprise customer engagements, depending on the project's scope and complexity. Responsibilities End-to-End Delivery: Drive multiphase software and hardware ...

Hercules

Sr. Customer Delivery Manager

... delivery, technical deployment, customer success, and frontline support for your portfolio of ... Manage internal and external resource coordination, meeting scheduling, agendas, and detailed post ...

Hearst Newspapers

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Hearst Newspapers

Delivery Manager

San Antonio, TX · On-site

The Delivery Manager ensures customer satisfaction and retention by scheduling subscriber redeliveries and/or providing subscriber call backs. The Delivery Manager is responsible for supporting the ...

Braze

Delivery Manager

Chicago, IL · On-site

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding ... Project managing a portfolio of customer implementations to successful outcomes, thereby ...

Braze

Delivery Manager

New York, NY

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding ... Project managing a portfolio of customer implementations to successful outcomes, thereby ...

Buckman

Customer Delivery Technician

Fernandina Beach, FL · On-site

$65K - $65K/yr

The role also manages chemical handling protocols, supports equipment installations, and ensures ... Customer Delivery Tech should support Sales Executive in the execution of savings projects to the ...

Tire Rack

Customer Delivery Driver

New Castle, DE · On-site

$16.25 - $20.25/hr

... managers, customer care associates, and customers • Provide outstanding customer service during every delivery interaction • Work independently while maintaining accountability for assigned ...

Hyland

$81K/yr

Overview Delivery Manager Location: Remote - US Work Model: Remote About the Role The Delivery ... customers and partners exceed their potential with our industry-leading content services platform.

Buckman

Customer Delivery Technician

Valliant, OK · On-site

$69K/yr

Monitor and manage chemical and equipment inventory to prevent supply interruptions. Outcome: Deliver Outstanding Customer Support and Service Actions: * Provide technical support to the customer ...

next page

Showing results 1-20

All JobsCustomer Delivery Manager Jobs

Customer Delivery Manager information

See salary details

$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are the key skills and qualifications needed to thrive as a Customer Delivery Manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a Customer Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are Customer Delivery Managers?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
More about Customer Delivery Manager jobs
What cities are hiring for Customer Delivery Manager jobs? Cities with the most Customer Delivery Manager job openings:
What are the most commonly searched types of Customer Delivery jobs? The most popular types of Customer Delivery jobs are:
What states have the most Customer Delivery Manager jobs? States with the most job openings for Customer Delivery Manager jobs include:
What job categories do people searching Customer Delivery Manager jobs look for? The top searched job categories for Customer Delivery Manager jobs are:
Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $94,375 per year, or $45.4 per hour.
Customer Delivery Manager

Customer Delivery Manager

Applied Optoelectronics, Inc.

Duluth, GA • On-site

Full-time

Posted 2 days ago

Job description

Summary
Applied Optoelectronics Inc. (AOI) is a leading developer and manufacturer of advanced optical and Radio Frequency (RF) products, including components, modules, and equipment. AOI's products are the building blocks for broadband access networks worldwide, where they are used in the internet data center, CATV broadband, telecom, and FTTH markets. AOI is also a leader in broadband software solutions, delivering innovative software platforms that enable service providers to manage, operate, and optimize their broadband access networks.
AOI's Product & Program Management organization in Atlanta, GA has an opening for a Customer Delivery Manager. This role is responsible for managing the end-to-end delivery of software solutions to customers, ensuring successful integration, adoption, and ongoing success. The Customer Delivery Manager serves as the primary program management point of contact for customers throughout the software delivery lifecycle, while also driving customer success initiatives including best practices, new release adoption, and feature enablement.
Key Responsibilities
Customer Delivery & Program Management:
  • Lead and manage software delivery programs for customers, ensuring solutions are delivered on time, within scope, and to the highest quality standards.
  • Develop detailed delivery plans, including timelines, milestones, integration checkpoints, and resource allocation.
  • Monitor delivery progress, identify risks, and implement mitigation strategies to ensure successful customer deployments.
  • Manage product and software transitions from engineering to customer deployment, ensuring smooth handoffs and minimal disruption.

Customer Integration & Onboarding:
  • Serve as the primary point of contact for customers during software integration and deployment phases.
  • Work closely with customers to understand their existing systems and infrastructure, developing integration strategies that meet their specific requirements.
  • Facilitate onboarding of new software releases, ensuring customers are fully prepared for deployment and ongoing operations.

Customer Success & Adoption:
  • Drive customer success by proactively engaging customers on best practices for software utilization and feature adoption.
  • Develop and deliver enablement materials, training, and guidance to support the adoption of new software releases and features.
  • Gather and analyze customer feedback to identify opportunities for improvement and inform future software development priorities.
  • Monitor customer health and satisfaction, addressing concerns and escalating issues as needed to ensure long-term customer success.

Stakeholder Coordination:
  • Collaborate with cross-functional teams including engineering, product management, QA, sales, and customer support to align on customer delivery objectives and priorities.
  • Communicate delivery status, risks, and customer insights regularly to senior management and internal stakeholders.

Development Oversight:
  • Oversee the software delivery lifecycle from initial planning through deployment and post-launch support.
  • Ensure adherence to best practices and industry standards in software delivery, particularly within the CATV and broadband industry.
  • Ensure adherence to contractual terms (e.g. SLA, SOW).

Process Improvement:
  • Evaluate and enhance existing delivery and customer onboarding processes to improve efficiency, scalability, and customer satisfaction.
  • Implement Agile/Scrum methodologies where applicable to streamline delivery workflows.

Quality Assurance:
  • Work closely with QA teams to ensure software solutions meet customer requirements and quality standards prior to delivery.
  • Identify and address integration defects and performance issues in collaboration with engineering teams.

Qualifications
  • Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
  • 5-15 years of experience in program management, customer delivery, or customer success roles. Experience in the telco or cable industry required.
  • Proven track record of managing complex software delivery programs and driving successful customer outcomes.
  • Strong knowledge of cable TV technologies, including HFC networks, firmware, DOCSIS, and related systems a plus.
  • Experience with Agile/Scrum methodologies and project management tools (e.g., JIRA, Trello, Asana).
  • Demonstrated ability to engage effectively with customers, build strong relationships, and drive software adoption and best practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Strong problem-solving skills and the ability to make data-driven decisions.
  • PMP, Scrum Master, or similar project management certification is a plus.

Apply