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Customer Delivery Manager Jobs (NOW HIRING)

Geotab

Senior Customer Delivery Manager

Las Vegas, NV · On-site

As a Senior Customer Delivery Manager your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer ...

Geotab

Senior Customer Delivery Manager

Las Vegas, NV · On-site

As a Senior Customer Delivery Manager your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer ...

Abercrombie

Delivery Manager

Columbus, OH · On-site

This role supports the Digital Experience and Services teams responsible for delivering customer ... Manage capacity, financials, and external resources Maintain consolidated capacity and timeline ...

Security Benefit

Delivery Manager

Overland Park, KS · On-site

As a Delivery Manager you will guide a customer-centric product or platform team toward high-quality, predictable delivery. You will facilitate structured, iteration-based delivery cycles, coach the ...

Workato

Delivery Manager

Palo Alto, CA · On-site

$500K/yr

This role is integral to managing projects that guide our customers on automation best practices ... Workato Delivery Managers are essential to the growth of our SaaS business and play an integral ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager addresses complex operational and program challenges that may impact multiple projects, customers, or functional areas, requiring strong analytical, problem-solving, and ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager addresses complex operational and program challenges that may impact multiple projects, customers, or functional areas, requiring strong analytical, problem-solving, and ...

Inadev

Delivery Manager

Reston, VA

$170K - $185K/yr

... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...

Carroll Home Services

Delivery Manager

Peabody, MA · On-site

As a Delivery Manager, you will work directly with the customer, therefore, strong communication ... and customer service skills are a must. You will be responsible for the overall delivery function ...

Staffingine LLC

Delivery Manager

Dallas, TX · On-site

Delivery Manager Job Location: Dallas, USA Job Type: Contract * Manage end-to-end delivery of ... and customer satisfaction. * Collaborate with business, technical, and client stakeholders to ...

Friedman Williams

Delivery Manager

New York, NY · On-site

As an experienced Delivery Manager, you will work on several product teams supporting LHW's most cutting-edge technology capabilities, including customer databases, middleware, analytics platforms, a ...

o9 Solutions, Inc.

Delivery Manager

Dallas, TX · On-site

$127K - $175K/yr

Continually engage with the customers to manage priorities and expectations * Ensure timely ... deliver enterprise implementations. Education: Bachelor's or Master degree. Skills: * Knowledge of ...

3Cloud

Delivery Manager - Project Delivery

Delivery Manager - Delivery Management 3Cloud, A Cognizant Company, is an Azure-focused ... customers' needs. As a Microsoft partner, we specialize in Azure Migration, Application ...

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Customer Delivery Manager information

See salary details

$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
More about Customer Delivery Manager jobs
What cities are hiring for Customer Delivery Manager jobs? Cities with the most Customer Delivery Manager job openings:
What are the most commonly searched types of Customer Delivery jobs? The most popular types of Customer Delivery jobs are:
What states have the most Customer Delivery Manager jobs? States with the most job openings for Customer Delivery Manager jobs include:
What job categories do people searching Customer Delivery Manager jobs look for? The top searched job categories for Customer Delivery Manager jobs are:
Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $94,375 per year, or $45.4 per hour.

Senior Customer Delivery Manager

Geotab

Las Vegas, NV • On-site

Full-time

Posted 24 days ago

Job description

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Delivery Manager who will play a vital role in driving the success of strategic customer-facing projects, ensuring timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. If you love technology, and are keen to join an industry leader - we would love to hear from you!

What you'll do:

As a Senior Customer Delivery Manager your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer experience, delivering high-impact results that contribute to strategic growth. You will need to work closely with customers, senior management, cross-functional project teams, and external resources.

To be successful in this role you will be a self-motivated, decisive, and collaborative leader with diplomatic and motivational skills, and the ability to conform to shifting priorities, demands, and timelines. In addition, the successful candidate will have strong project management expertise, customer relationship management skills, and technical knowledge, with the ability to successfully drive projects to completion while maintaining the entrepreneurial spirit of the company.

How you'll make an impact:
  • Responsible for overall project execution success, serving as the main point of contact for customers and senior management for the project.
  • Support all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.
  • Provide leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.
  • Define project goals and deliverables that align with the company's strategic objectives and customer expectations.
  • Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.
  • Manage project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.
  • Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues - communicating across leadership.
  • Lead initiatives to establish best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.  
  • Collect customer feedback and lessons learned to continuously improve project management processes & best practices.
  • Coach, mentor and motivate more junior Customer Delivery Managers.
What you'll bring to the role:
  • 5-8 years of experience in Project Management or Customer Delivery.
  • 5-8 years of experience working with business stakeholders within a cross-functional matrix environment.
  • Fluency in Spanish or Brazilian Portuguese is an asset.
  • Professional Project Management (PMP) certification is preferred. 
  • Ability to travel. A passport is required.
  • Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.
  • Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
  • Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
  • Self-motivated and decisive with the ability to adapt to change and competing demands.
  • Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
  • Experience in establishing practices, templates, policies, tools and partnerships to expand and mature our service solutions.
  • A strong team-player with the ability to engage with all levels of the organization.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Jira.
  • Entrepreneurial mindset and comfortable in a flat organization.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. Government experience is highly valued.
  • Experience negotiating vendor/client contracts a plus.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
 
Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. 

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