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Customer Delivery Manager Jobs (NOW HIRING)

Petro

Delivery Manager

Peabody, MA

As a Delivery Manager, you will work directly with the customer, therefore, strong communication ... and customer service skills are a must. You will be responsible for the overall delivery function ...

White Rhino Coffee

Delivery Manager

Dallas, TX · On-site

$40K - $50K/yr

Train new drivers on delivery procedures, customer service expectations, vehicle operation, and ... Ability to manage multiple routes, priorities, and operational needs * Professional communication ...

Hub Group

Delivery Manager

Sacramento, CA · On-site +1

$30.29/hr

Investigate customer damage concerns for root cause analysis * Ensure all company SOP's are adhered to * Adhere to all company forklift safety policies * Report safety concerns or damages noted on ...

Hub Group, Inc

Delivery Manager

Cleveland, OH · On-site

$57K/yr

Investigate customer damage concerns for root cause analysis * Ensure all company SOP's are adhered to * Adhere to all company forklift safety policies * Report safety concerns or damages noted on ...

Ewing Outdoor Supply

Customer Delivery Associate

Mesa, AZ · On-site

$18/hr

Manage returns of merchandise * Coordinate with your team to provide excellent customer service ... Deliver a wide variety of items to different addresses and through different routes * Follow routes ...

Ewing Outdoor Supply

Customer Delivery Associate

Mesa, AZ · On-site

$18/hr

Manage returns of merchandise * Coordinate with your team to provide excellent customer service ... Deliver a wide variety of items to different addresses and through different routes * Follow routes ...

Lowe's

Market Delivery Manager - XDT

Loudon, TN

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market ...

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All JobsCustomer Delivery Manager Jobs

Customer Delivery Manager information

See salary details

$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are the key skills and qualifications needed to thrive as a Customer Delivery Manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a Customer Delivery Manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are Customer Delivery Managers?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
More about Customer Delivery Manager jobs
What cities are hiring for Customer Delivery Manager jobs? Cities with the most Customer Delivery Manager job openings:
What are the most commonly searched types of Customer Delivery jobs? The most popular types of Customer Delivery jobs are:
What states have the most Customer Delivery Manager jobs? States with the most job openings for Customer Delivery Manager jobs include:
What job categories do people searching Customer Delivery Manager jobs look for? The top searched job categories for Customer Delivery Manager jobs are:
Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $94,375 per year, or $45.4 per hour.
Delivery Manager

Delivery Manager

Petro

Peabody, MA

Full-time

Medical, Dental, Retirement

Posted 10 days ago

Job description

We are a leading home services provider and we are looking for a dynamic and experienced leader who will be responsible for the overall management of Delivery Operations. The successful candidate will work to ensure the highest levels of customer satisfaction and production efficiencies while maintaining and constantly improving day to day delivery operations.

Responsibilities:

As a Delivery Manager, you will work directly with the customer, therefore, strong communication and customer service skills are a must. You will be responsible for the overall delivery function to include training, budgets, performance, safety, scheduling and adherence to policies and procedures.

Specific duties include:

  • Plan workloads and schedules for Delivery Drivers and Dispatchers
  • Manage on site truck fleet(s) and resources
  • Monitor delivery revenues and expenses
  • Conduct delivery, safety and reviews including riding along with drivers
  • Enforces operational procedures concerning deliveries and safe operation of the trucks and proper utilization of the personal protection equipment (PPE)
  • Knowledge of best practices on defensive driving
  • Adhere to federal/ State/ Local regulatory compliance
  • Comply with all Company Hazmat, DOT and other regulatory guidelines
  • Monitor and achieve production objectives
  • Ensure driver hours and payroll are properly tracked and reported
  • Complete all required reports and documents on a daily basis as needed in both paper and computer based environments
  • Provide customer service support as necessary; respond to customer inquiries and problems in a timely manner; resolve customer issues related to oil delivery as needed
  • Conduct performance appraisals
  • Lead drivers and dispatchers to achieve prescribed objectives; develop and maintain a productive staff through hiring, training, and professional development
  • Apply sound communication and motivational techniques, supervise, counsel and discipline subordinates
  • Resolve personnel issues as required
  • Understand and enforce Sarbanes Oxley regulations pertaining to all areas of Delivery and Terminals.
  • Maintain efficient Delivery department utilizing best practices and process improvement

Requirements:

As a Delivery Manager you must be pleasant, professional and possess the ability to function equally well in both a team environment and independently. You must also be highly detail oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customer and coworkers.

Specific qualifications include:

  • 5+ years of current experience in transportation/fleet services, oil industry experience preferred
  • 2+ years management experience in performance management, hiring, training and coaching
  • Working knowledge of current DOT regulations and experience guiding drivers with DOT compliance/regulations
  • Possess a general knowledge of business processes such as profit, profit margins, accounting and other related principles
  • Exceptional organizational and customer service skills
  • Strong analytical and communications skills
  • A valid Class A or B commercial driver's license with tank and hazardous material endorsements, preferred
  • Valid driver's license and ability to meet the company's motor vehicle policy

Benefits:

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

  • Medical coverage
  • Dental coverage
  • 401(k)
  • Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer and are committed to a drug and alcohol-free workplace.

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