Reston, VA · On-site
$170K - $185K/yr
... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...
Reston, VA · On-site
$170K - $185K/yr
... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...
Reston, VA · On-site
$170K - $185K/yr
... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...
Reston, VA · On-site
$170K - $185K/yr
... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...
Springfield, VA · On-site
$103K - $218K/yr
... customer's mission, goals and objectives. • Manage of team of up to 25 direct reports. • ... deliver the appropriate SELC artifacts as required. • Provide recommendations for process ...
Springfield, VA · On-site
$103K - $218K/yr
... customer's mission, goals and objectives. • Manage of team of up to 25 direct reports. • ... deliver the appropriate SELC artifacts as required. • Provide recommendations for process ...
Reston, VA · On-site
$170K - $185K/yr
... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...
Reston, VA · On-site
$170K - $185K/yr
... customer's objectives - Manage the entire SDLC that is AI enabled and production operations ... delivery reporting - Work with product owners, scrum masters, architects, business analysts ...
Ashburn, VA · On-site +1
... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
Ashburn, VA · On-site +1
... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
Ashburn, VA · On-site
$90 - $120/hr
... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
Ashburn, VA · On-site
$90 - $120/hr
... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
Reston, VA · On-site
Government customers. Duties and Responsibilities CUSTOMER DELIVERY MANAGEMENT * Craft compelling use cases that drive business value and translate use cases into requirements and specifications.
Reston, VA · On-site
Government customers. Duties and Responsibilities CUSTOMER DELIVERY MANAGEMENT * Craft compelling use cases that drive business value and translate use cases into requirements and specifications.
Ashburn, VA · On-site
... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
Ashburn, VA · On-site
... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
Reston, VA · On-site
Government customers. Duties and Responsibilities CUSTOMER DELIVERY MANAGEMENT * Craft compelling use cases that drive business value and translate use cases into requirements and specifications.
Reston, VA · On-site
Government customers. Duties and Responsibilities CUSTOMER DELIVERY MANAGEMENT * Craft compelling use cases that drive business value and translate use cases into requirements and specifications.
$146K - $234K/yr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
$146K - $234K/yr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
$146K - $234K/yr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
$146K - $234K/yr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
Mclean, VA · On-site
$146K - $234K/yr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
Mclean, VA · On-site
$146K - $234K/yr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
Mclean, VA · On-site
$146 - $234/hr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
Mclean, VA · On-site
$146 - $234/hr
The SDM will support the customer across several task areas, overseeing delivery execution and ... Leading and managing multiple task leads with the goal of creating high-performance teams that ...
Mclean, VA · Hybrid
$69K - $133K/yr
The Collections and Member Management Program Delivery Manager within Decision Management Execution ... Excellent verbal and written communication skills with internal and external customers.
Mclean, VA · Hybrid
$69K - $133K/yr
The Collections and Member Management Program Delivery Manager within Decision Management Execution ... Excellent verbal and written communication skills with internal and external customers.
Manassas, VA · On-site
$120 - $160/hr
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Posted today
Manassas, VA · On-site
$120 - $160/hr
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Posted today
Manassas, VA · On-site
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Manassas, VA · On-site
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Manassas, VA · On-site
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Manassas, VA · On-site
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Manassas, VA · On-site
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Manassas, VA · On-site
With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... We are looking for a Technical Deliver Manager who, * Has a drive to lead. * Has initiative to ...
Project Management Professional (PMP) | Project Management Institute (PMI) - Project Management ... Proactivelyidentifyand resolve delivery issues to meet performance, quality, and customer ...
Project Management Professional (PMP) | Project Management Institute (PMI) - Project Management ... Proactivelyidentifyand resolve delivery issues to meet performance, quality, and customer ...
Mclean, VA · On-site
$125 - $250/hr
Overview Technical Delivery Manager (TDM) at Appian is responsible for ensuring customers achieve remarkable business results through technology engagements and for driving customer growth with ...
Mclean, VA · On-site
$125 - $250/hr
Overview Technical Delivery Manager (TDM) at Appian is responsible for ensuring customers achieve remarkable business results through technology engagements and for driving customer growth with ...
$50.1K - $57.1K
7% of jobs
$57.1K - $64K
7% of jobs
$64K - $71K
7% of jobs
$72.5K is the 25th percentile. Wages below this are outliers.
$71K - $78K
14% of jobs
The median wage is $83.6K / yr.
$78K - $85K
18% of jobs
$85K - $92K
0% of jobs
$92K - $99K
0% of jobs
$99K - $105.9K
8% of jobs
$105.9K - $112.9K
9% of jobs
$115.2K is the 75th percentile. Wages above this are outliers.
$112.9K - $119.9K
11% of jobs
$119.9K - $126.9K
18% of jobs
$50.1K
$93.6K
$126.9K
| Aspect | Customer Delivery Manager | Customer Service Representative |
|---|---|---|
| Primary Role | Oversees delivery of products/services to customers, manages delivery teams, ensures timely and quality delivery | Handles customer inquiries, provides support, resolves issues related to products/services |
| Required Skills | Project management, logistics, communication, leadership | Communication, problem-solving, product knowledge, empathy |
| Work Environment | Field and office-based, often in logistics or operations departments | Call centers, retail, or office settings |
| Common Certifications | Project management certifications (e.g., PMP), logistics certifications | Customer service certifications, CRM training |
The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.
Description
Position Summary:
The Delivery Manager owns delivery execution for a key workstream of the program. Workstream teams vary from 25-50 resourced scrum teams. You will be responsible technical delivery management of Agile teams, manage risks and dependencies, track delivery performance, and ensure workstream commitments are planned, communicated, and delivered in alignment with program objectives.
Key Responsibilities:
-Provide technical leadership to ensure a robust well architected solution on the cloud that meets customer's objectives
- Manage the entire SDLC that is AI enabled and production operations including POAM and bug fix
- Plan and manage Workstream scope, schedule, deliverables, risks, issues, and cross-team dependencies
- Coordinate Agile team execution, sprint planning, release planning, backlog readiness, and delivery reporting
- Work with product owners, scrum masters, architects, business analysts, DevSecOps, testing, and client stakeholders to remove blockers
- Track milestones, action items, staffing needs, quality indicators, and delivery metrics for the workstream
- Prepare workstream status updates, leadership briefings, risk summaries, and decision materials
- Support release readiness, UAT coordination, production deployment planning, and post-release follow-up
- Ensure delivery practices align with program governance, compliance requirements, and client expectations
- Use AI-assisted planning and reporting tools to improve forecasting, status reporting, and risk analysis
PHYSICAL DEMANDS:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin
INTEGRITY AND COMPLIANCE NOTICE:
All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.
For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.
Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.
Requirements
Non-Technical Requirements:
- Must be a U.S. Citizen.
- Must be willing to work a HYRBID Schedule (3-4 Days) in Reston, VA & client locations in the Washington D.C. area as required.
- Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
- Strong communication and presentation skills.
- Must be able to prioritize and self-start.
- Must be adaptable/flexible as priorities shift.
- Must be enthusiastic and have passion for learning and constant improvement.
- Must be open to collaboration, feedback and client asks.
- Must enjoy working with a vibrant team of outgoing personalities.
Required Qualifications:
- 10+ years of IT delivery, project management, workstream management, or Agile program delivery experience
- Experience managing scope, schedule, risks, dependencies, and stakeholder communications across technical teams
- Experience with Agile delivery, sprint planning, release planning, metrics, and status reporting
- Strong communication, facilitation, organization, and problem-solving skills
- Experience working with cross-functional teams including product, engineering, QA, security, and operations
- Bachelor's degree in business, information systems, engineering, or a related field
Preferred Qualifications:
- Federal IT modernization or financial-regulatory program experience
- Experience with AWS-based delivery, DevSecOps, or large-scale modernization programs
- Familiarity with AI-assisted planning, reporting, risk analysis, or delivery-management tools
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