ZipRecruiter

Log In

1

Customer Delivery Manager Jobs in Virginia (NOW HIRING)

Owens & Minor

Technical Delivery Manager

Richmond, VA · On-site

$130K - $155K/yr

... to deliver integrated, cohesive platform capabilities. * Partner with Product Management and ... Product mindset withabilityto weigh customer needs and business goals in technical decisions.

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is ... Based in our Reston office-home to the CEO, senior leadership, and a customer demonstration center ...

Lucid Motors

Delivery Associate

Mclean, VA · On-site

$17.25 - $20/hr

The Role Customer Facing: Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness Conduct pre-delivery conversations with customers ...

Lucid Motors

Delivery Associate

Mclean, VA · On-site

$17.25 - $20/hr

The Role Customer Facing: Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness Conduct pre-delivery conversations with customers ...

previous pagenext page

Showing results 21-40

All JobsCustomer Delivery JobsCustomer Delivery Manager JobsCustomer Delivery Manager Jobs in Virginia

Customer Delivery Manager information

See Virginia salary details

$50.1K

$93.6K

$126.9K

How much do customer delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer delivery manager in Virginia is $93,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $119,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
What are the most commonly searched types of Customer Delivery jobs in Virginia? The most popular types of Customer Delivery jobs in Virginia are:
What are popular job titles related to Customer Delivery Manager jobs in Virginia? For Customer Delivery Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Delivery Manager jobs in Virginia look for? The top searched job categories for Customer Delivery Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Delivery Manager jobs? Cities in Virginia with the most Customer Delivery Manager job openings:
Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,565 per year, or $45 per hour.

Technical Delivery Manager

Owens & Minor

Richmond, VA • On-site

$130K - $155K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 28 days ago

Owens & Minor rating

6.6

Company rating: 6.6 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

269th of 360 rated logistics

Job description

Owens & Minoris a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, healthsystemsand research centers around the world. For over140years, Owens & Minor has delivered comfort and confidence behind thescenes,so healthcare stays at the forefront, helping to make each day better for thehospitals,healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere,Life Takes Care.

Global Reach with a Local Touch

  • 140+ years serving healthcare

  • Over 14,000 teammates worldwide

  • Serving healthcare partners in 80 countries

  • Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

  • 40+ distribution centers

  • Portfolio of 300 propriety and branded product offerings

  • 1,000 branded medical product suppliers

  • 4,000 healthcare partners served

Benefits

  • Comprehensive Healthcare Plan-Medical, dental, and vision plans start on day one of employment for full-time teammates.

  • Educational Assistance-We offer educationalassistanceto all eligible teammates enrolled in an approved, accredited collegiate program.

  • Employer-Paid Life Insurance and Disability-We offer employer-paid life insurance and disabilitycoverage.

  • Voluntary Supplemental Programs- We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

  • Support for your Growing Family- Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

  • Health Savings Account (HSA)and401(k)-We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

  • Paid Leave-In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditionaltypes of leave - including parental leave.

  • Well-Being- Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.

  • The anticipated salary range for this position is $130,000.00 - $155,000.00 USD Annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Description

POSITION SUMMARY

TheManager, Product Development & Deliveryis a player-coach leadership role that combines hands-on execution with strategic product and technology leadership. Must have 9+ years' experience working Python, .NET, ASP.NET, React, MVC, andmicrofrontends.This role leads the development and delivery of the OM Innovations platform-an integrated suite (Vision, Community, and Resilience) that powers end-to-end supply chain solutions-by directly managing engineering and product teams whileremainingactively engaged in critical technical and architectural work.

This role is empowered with technical direction, team structure, and programpriorities,the role balances detailed execution oversight with a broader strategic perspective. Serving as the bridge between day-to-day delivery and long-term strategy, it enables faster, more informed decisions across architecture, resourcing, and product trade-offs.

ESSENTIAL JOB FUNCTIONS:

  • Define and execute an enterprise-wide strategy that alignsQSight'sVision, Resilience, and Community platforms to measurable business outcomes.

  • Own the architecture, design, and quality of the OM Innovations platform (Vision, Community, and Resilience), ensuring scalable, reliable, and high-performing software solutions.

  • Lead end-to-end execution of product roadmaps and releases, driving cross-functional delivery and ensuringtimelydelivery of features and enhancements across multiple agile teams.

  • Serve as a technical player-coach, leading by example through hands-on involvement in architecture, design, and code reviews while setting high engineering standards.

  • Directly manage and coach engineering and product teams, fostering a high-performance culture through mentorship, career development, and strong accountability.

  • Oversee teamsoperatingacrossa diversetechnology stack (Python, .NET, ASP.NET, React, MVC, andmicrofrontends) to deliver integrated, cohesive platform capabilities.

  • Partner with Product Management and business stakeholders to translate strategic priorities into execution-ready plans, ensuring alignment between product vision, engineering delivery, and customer value.

  • Maintain accountability for platform stability and operational excellence, including production support, site reliability, and incident response.

  • Champion best practices in DevOps, CI/CD, and quality engineering to continuously improve system availability, security, and performance.

  • Manage technical debt andoptimizecloud architecture (e.g., GCP) to balance cost efficiency with long-term scalability and quality.

  • Create andmaintainarchitecture documentation, decision records, andimplementation ofplaybooks that drive consistency and accelerate delivery across teams.

  • Be hands-on when necessary to prove patterns, unblock delivery, and harden implementations-building targeted reference solutions, prototypes, and production improvements in partnership with engineering teams.

  • Provide expert consultation during incidents or performance events, working with theappropriate teamsto accelerate diagnosis and resolution.

EMENTAL JOB FUNCTIONS:

Performsadditionalduties as directed.

Qualifications

EDUCATION & EXPERIENCE:

  • 9+years of software engineering experience, with 5+ years in technical leadership roles (e.g., managing development teams or leading complex software projects).Track recordof delivering enterprise-grade software products or platforms to market is essential. Domain experience in supply chain, healthcare, or SaaS platforms is highly desirable.

  • Proven team management experience, including performance coaching and talent development. Strong engineering background - adept in modern cloud architectures (microservices, GCP/AWS, CI/CD, DevOps) and software development best practices.

  • Product mindset withabilityto weigh customer needs and business goals in technical decisions. Excellent communication and cross-functional collaboration skills, with experience aligning technical teams and business stakeholders. Agilemethodologyexpertiseand adeptness at managing execution in a fast-paced, evolving environment.

KNOWLEDGE SKILLS & ABILITIES:

  • Deep knowledge of modern software architecture patterns, including microservices,microfrontends, and API-driven design

  • Strong understanding of full-stack development across technologies such as Python, .NET, ASP.NET, React, and MVC

  • Knowledge of cloud-native platforms and infrastructure (e.g., GCP), including scalability, cost optimization, and distributed systems

  • Understanding of Agile delivery models, product lifecycle management, and DevOps practices (CI/CD, release management)

  • Familiarity with enterprise data ecosystems, system integrations (ERP, supply chain systems),and SaaS delivery models

  • Knowledge of healthcare or supply chain domain concepts (e.g., inventory management, contracting workflows, or operational analytics)(valuable but can be framed as preferred if needed)

  • Translate business strategy into actionable product and engineering plans

  • Drive cross-functional execution, aligning engineering, product, and business stakeholders

  • Manage and prioritize competing demands, balancing speed, quality, and cost

  • Build and lead high-performing teams through coaching, mentoring, and accountability

  • Identifyand resolve delivery risks, technical blockers, and operational issues quickly

  • Communicate effectively with both technical and non-technical stakeholders, including executives

  • High ownership mindset with strong prioritization and decision-making in ambiguous environments.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

What Owens & Minor employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply