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Customer Delivery Manager Jobs Near Me

Must Have Technical/Functional Skills 1. Strong Customer facing skills 2. Enable farming of account ... Escalation Management * Identify delivery risks proactivel y: o Resource gaps (e.g., onsite ...

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... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

Technical Product Delivery Manager

Columbus, OH · On-site

$157K - $181K/yr

... delivering high-quality products that resonate with clients As a Product Manager in CCB, you are an ... As a core leader, you are responsible for acting as the voice of the customer and developing ...

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Customer Delivery Manager information

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$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Delivery Manager jobs?

Cities with the most Customer Delivery Manager job openings:

What states have the most Customer Delivery Manager jobs?

States with the most job openings for Customer Delivery Manager jobs include:

What are the most commonly searched types of Customer Delivery jobs?

The most popular types of Customer Delivery jobs are:

A map of the United States highlighting the number of Customer Delivery Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Delivery Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

$140K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago


Job description

Must Have Technical/Functional Skills
1. Strong Customer facing skills
2. Enable farming of account and develop growth opportunities
Roles & Responsibilities
1. Client Relationship & Account Ownership
• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite
2. End-to-End Service Ownership (Across Towers/Portfolios)
• Drive integrated delivery across various portfolios
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables
• Oversee:
o Incident / Problem / Change governance
o Production stability and business continuity
3. Demand Management & Business Alignment
• Understand client business priorities (Utilities domain grid, billing, trading, compliance)
• Convert business needs into:
o Enhancements
o Projects
o Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy
4. Governance & Executive Reporting
• Lead all governance forums:
o Weekly operational reviews
o Monthly PMR / QBR
o Leadership connects
• Present:
o SLA/KPI performance
o Risks & mitigation plans
o Improvement roadmap
• Track and ensure closure of actions from governance meetings
5. Financial & Commercial Accountability
• Own account-level metrics:
o Revenue realization
o Resource utilization
o Gross margin
• Identify growth opportunities (new SoW, additional applications scope)
• Support contract renewals, pricing, and commercial discussions
6. Risk & Escalation Management
• Identify delivery risks proactivel y:
o Resource gaps (e.g., onsite bandwidth issues)
o SLA/KPI risks
• Manage:
o Client escalations
o Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions
7. OnsiteOffshore Coordination
• Ensure seamless coordination between:
o Onsite team (client-facing)
o Offshore delivery teams
• Maintain structured cadence:
o Daily ops calls
o Weekly service reviews
o Leadership connects
• Enable alignment on priorities, risks, and deliverables
8. Client Feedback & Continuous Improvement
• Capture structured client feedback and expectations
• Drive:
o Automation initiatives (RiO, productivity)
o Service improvements
o Innovation adoption
• Translate feedback into actionable improvement plans
9. Compliance & Utilities Domain Governance
• Ensure adherence to:
o Security standards (e.g., NERC/CIP for utilities)
o Audit and compliance requirements
• Align delivery with:
o Regulatory standards
o Customer-specific policies
Salary Range: $140,000 -$150,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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