ZipRecruiter

Log In

1

Customer Delivery Manager Jobs Near Me

Northern Base

Delivery Manager

Columbus, OH · On-site

Must Have Technical/Functional Skills 1. Strong Customer facing skills 2. Enable farming of account ... Escalation Management * Identify delivery risks proactivel y: o Resource gaps (e.g., onsite ...

next page

Showing results 1-20

All JobsCustomer Delivery Manager JobsCustomer Delivery Manager Jobs Near Me

Customer Delivery Manager information

See salary details

$50.5K

$94.4K

$128K

How much do customer delivery manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer delivery manager in the United States is $94,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Delivery Manager jobs?

For Customer Delivery Manager jobs, the most frequently searched job titles are:

What job categories do people searching Customer Delivery Manager jobs look for?

The top searched job categories for Customer Delivery Manager jobs are:

What cities are hiring for Customer Delivery Manager jobs?

Cities with the most Customer Delivery Manager job openings:

What states have the most Customer Delivery Manager jobs?

States with the most job openings for Customer Delivery Manager jobs include:

What are the most commonly searched types of Customer Delivery jobs?

The most popular types of Customer Delivery jobs are:

Customer Delivery Manager jobs near you
A map of the United States highlighting the number of Customer Delivery Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Delivery Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Delivery Manager

Northern Base

Columbus, OH • On-site

Full-time

Posted 11 days ago

Job description

Job Description
Must Have Technical/Functional Skills
1. Strong Customer facing skills
2. Enable farming of account and develop growth opportunities
Roles & Responsibilities
 1. Client Relationship & Account Ownership
• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite
________________________________________
2. End-to-End Service Ownership (Across Towers/Portfolios)
• Drive integrated delivery across various portfolios 
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables 
• Oversee: 
o Incident / Problem / Change governance
o Production stability and business continuity
________________________________________
3. Demand Management & Business Alignment
• Understand client business priorities (Utilities domain – grid, billing, trading, compliance)
• Convert business needs into: 
o Enhancements
o Projects
o Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy
________________________________________
4. Governance & Executive Reporting
• Lead all governance forums: 
o Weekly operational reviews
o Monthly PMR / QBR
o Leadership connects
• Present: 
o SLA/KPI performance
o Risks & mitigation plans
o Improvement roadmap
• Track and ensure closure of actions from governance meetings
________________________________________
5. Financial & Commercial Accountability
• Own account-level metrics: 
o Revenue realization
o Resource utilization
o Gross margin
• Identify growth opportunities (new SoW, additional applications scope) 
• Support contract renewals, pricing, and commercial discussions
________________________________________
6. Risk & Escalation Management
• Identify delivery risks proactivel y: 
o Resource gaps (e.g., onsite bandwidth issues) 
o SLA/KPI risks
• Manage: 
o Client escalations
o Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions
________________________________________
7. Onsite–Offshore Coordination
• Ensure seamless coordination between: 
o Onsite team (client-facing)
o Offshore delivery teams
• Maintain structured cadence: 
o Daily ops calls
o Weekly service reviews
o Leadership connects 
• Enable alignment on priorities, risks, and deliverables
________________________________________
8. Client Feedback & Continuous Improvement
• Capture structured client feedback and expectations 
• Drive: 
o Automation initiatives (RiO, productivity)
o Service improvements
o Innovation adoption
• Translate feedback into actionable improvement plans
________________________________________
9. Compliance & Utilities Domain Governance
• Ensure adherence to: 
o Security standards (e.g., NERC/CIP for utilities)
o Audit and compliance requirements
• Align delivery with: 
o Regulatory standards
o Customer-specific policies