Customer Delivery Manager Jobs in Tennessee (NOW HIRING)

Jones Bros. Contractors, LLC (Jones Bros.) is seeking a highly motivated Alternative Delivery Manager to join our Alternative Delivery team. This role is responsible for providing leadership and management across all phases of alternative delivery transportation projects, from pursuit and preconstruction through design management and transition to construction execution.

The Alternative Delivery Manager will play a key role in business development, teaming, pursuit strategy, proposal development, and active contract and design management. Delivery methods include Construction Manager/General Contractor (CMGC), Design-Build (DB), Progressive Design-Build (PDB), and other alternative delivery models as applicable.

The ideal candidate will have a strong heavy civil transportation background, excellent written and verbal communication skills, the ability to manage multiple concurrent pursuits and projects, and experience coordinating internal teams and external partners to deliver successful outcomes.

• Identify, track, and develop new alternative delivery opportunities through relationship building with new and existing clients
• Participate in business development activities, including client engagement, market strategy, and pursuit planning
• Collaborate with legal, financial, marketing, and technical teams to develop competitive pursuit strategies and winning proposals
• Assist with the identification, evaluation, and selection of joint venture partners, design consultants, and key subcontractors
• Participate in go/no-go decision-making for alternative delivery pursuits
• Lead project-specific technical writing efforts for qualifications, proposals, and related submittals
• Serve as the primary point of contact during the preconstruction and design phases on assigned projects
• Lead and facilitate project meetings, workshops, design reviews, and task forces
• Coordinate and manage external partners, including contractors and designers, to support compliance with project requirements and contract obligations
• Coordinate cross-functionally with internal departments to ensure an integrated project approach and organizational alignment
• Lead project teams in developing technical solutions, schedules, cost estimates, and budgets aligned with client goals
• Support the growth and development of the Alternative Delivery team through participation in hiring, onboarding, and mentorship of team members, including future direct reports.
• Prepare accurate Guaranteed Maximum Price (GMP) packages and support a smooth handoff to operations teams for construction execution
• Oversee the alternative delivery project lifecycle from pursuit through transition into construction
• Represent Jones Bros. at public forums, industry conferences, and stakeholder meetings as required

• Ability to manage multiple concurrent pursuits, projects, and deliverables in a fast-paced environment
• Advanced written, visual, and verbal communication skills, including the ability to develop customized technical content with clarity and a customer focus
• Strong leadership, negotiation, and interpersonal skills
• High attention to detail and consistency in work product
• Demonstrated understanding of alternative delivery procurement processes, transportation funding mechanisms, and regulatory frameworks
• Experience with joint venture agreements and design services agreements
• Proven experience delivering large-scale highway, rail, or bridge projects
• Working knowledge of scheduling, estimating, project controls, and project management software

• Bachelor's degree in Civil Engineering, Construction Management, or a related field
• Minimum of five (5) years of experience in project management, construction management, or alternative delivery project roles; equivalent combinations of education and experience will be considered
• Experience developing win strategies, pricing approaches, and project schedules
• Experience in technical writing for qualifications and proposals
• Professional Engineer (PE) and/or DBIA certification preferred
• Valid driver's license

• This is a full-time, in-office position based at the Jones Bros. Mt. Juliet, TN office, Mon through Fri
• This is a full-time, in-office role; however, Jones Bros. offers flexibility in daily work schedules while working onsite.
• Occasional travel to jobsites, meetings, conferences, and industry events (approximately 5–10%)
• Ability to stand for extended periods at conferences, trade shows, or career events
• Ability to traverse uneven terrain during occasional jobsite visits
• Flexibility to support occasional weekend work, evening meetings, and client-facing events, as needed, with or without reasonable accommodation

Jones Bros. Contractors, LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, age, sex, disability, veteran status, or any other protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, and termination.