Customer Delivery Manager Jobs in Tennessee (NOW HIRING)

As the ideal candidate, you will have a proven track record of leading high-performing teams. You will provide coaching, leadership, and guidance to the OCI CORE Training Delivery team. This role is critical to implementing and supporting the vision and mission of the CORE Learning & Development organization.

You will lead a team of Training Delivery Program Managers located across multiple sites in the U.S. and will be responsible for managing a geographically dispersed team. You will oversee performance management by establishing clear, measurable goals for both individual team members and the broader team, ensuring these objectives align with OCI's strategy. You will implement processes to monitor progress, assess performance, and maintain accountability across the team.

We are seeking a leader to establish and implement a consistent, scalable training delivery model across multiple sites. In this role, you will partner with stakeholders across the Data Center Learning & Development organization, the broader OCI business, and Human Resources to develop a scalable training delivery and train-the-trainer model that ensures consistent adoption of training content across sites with varying operating models and business needs.

As you launch this new program and build the team, you will balance leadership responsibilities with individual contributor work during the organization's growth phase. You and your team will communicate project status effectively, make informed tradeoff decisions among competing priorities, and embrace an "act now, iterate often" mindset.

Specific responsibilities include, but are not limited to:

• Lead a new team: Support hiring, onboarding, and the build-out of new Data Center Training Delivery teams across multiple sites.
• Strategy: Help define the vision, strategy, and goals for the organization, including both individual and team objectives.
• Training Delivery: Create, launch, and maintain a scalable training delivery model for OCI data centers. Support an accredited trainer and facilitator network, and coordinate with Recruiting to align onboarding schedules with hiring cohorts and start dates.
• Expansion: Leverage lessons learned and stakeholder feedback to expand the onboarding model to existing and new OCI data center sites globally.
• Program Management: Partner with CORE Program Managers to implement and deliver early career, onboarding, and upskilling programs across the data center organization.
• Stakeholder Management: Build strong relationships with stakeholders ranging from front-line managers to senior executives across OCI, Human Resources, and Talent Acquisition.
• Leadership: Define, implement, and monitor success metrics and KPIs for a newly established team.

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Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M3

Basic Qualifications

• Bachelor's degree.
• 4+ years of experience in Learning & Development or a related field.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to thrive in ambiguous environments, manage multiple projects, prioritize competing demands, and deliver results.
• Demonstrated ownership and a proven track record of driving results.
• Excellent interpersonal, verbal, and written communication skills, with experience interacting effectively with both business and engineering stakeholders at all levels.

Preferred Qualifications

• 3+ years of people management experience.
• Experience with cloud infrastructure services.
• Experience delivering onboarding or training programs in a data center environment.
• Experience with cloud software and platform services.
• Strategic thinking and problem-solving skills.
• Strong analytical and technical aptitude, with the ability to quickly learn new tools and technologies.