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Customer Delivery Manager Jobs in Ohio (NOW HIRING)

Leidos

Delivery Manager

Beavercreek, OH

$131K - $237K/yr

The Delivery Manager addresses complex operational and program challenges that may impact multiple projects, customers, or functional areas, requiring strong analytical, problem-solving, and ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager addresses complex operational and program challenges that may impact multiple projects, customers, or functional areas, requiring strong analytical, problem-solving, and ...

Fairygodboss

Delivery Manager

Beavercreek, OH · On-site

$131.30 - $237.35/hr

The Delivery Manager addresses complex operational and program challenges that may impact multiple projects, customers, or functional areas, requiring strong analytical, problem-solving, and ...

New

ODW Logistics

Delivery Manager

Lockbourne, OH · On-site

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider ... POSITION SUMMARY The Delivery Manager serves as the single point of accountability for customer ...

ODW Logistics Inc

Delivery Manager

Lockbourne, OH

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider ... Salary Pay Grade Level 19 POSITION SUMMARY The Delivery Manager serves as the single point of ...

BCIC Swiss

$70.50 - $94.01/hr

Manage end-to-end service delivery operations for clients. * Ensure services are delivered ... Maintain strong client relationships and ensure customer satisfaction. * Prepare service reports ...

Lowe's

Market Delivery Manager - XDT

Twinsburg, OH

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market ...

Air Liquide

Product Delivery Manager

Independence, OH · On-site

... customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company ... The Product Delivery Manager has a global vision of all products for a product line for the ...

MEDIA BROADCAST GmbH

$74.22 - $102.76/hr

Wir suchen zum nächstmöglichen Zeitpunkt einen Service Delivery Manager (m/w/d) zur Verstärkung ... Abstimmungen und Begleitung von komplexen Wartungen und Changes mit Kunden und Dritten ...

q.beyond AG

$74.82 - $109.36/hr

Auf diese Weise steigern wir nachhaltig den Unternehmenswert unserer Kunden. Dies erreichen wir ... Gestalte gemeinsam mit uns zukunftssichere IT-Lösungen als Service Delivery Manager (m/w/d) an ...

gjpepsi

Territory Delivery Manager

Wilmington, OH · On-site

Territory Delivery Manager Position Summary To serve our internal and external customers by training, developing and managing our employees to established standards to increase company sales and ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

Amazon

Infra Delivery Manager

New Albany, OH

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

Amazon

Infra Delivery Manager

New Albany, OH

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... You must be passionate about Customer Experience, think and act globally and want to contribute to ...

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Showing results 1-20

All JobsCustomer Delivery JobsCustomer Delivery Manager JobsCustomer Delivery Manager Jobs in Ohio

Customer Delivery Manager information

See Ohio salary details

$48K

$89.7K

$121.7K

How much do customer delivery manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer delivery manager in Ohio is $89,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,300.00 and $114,100.00 per year, depending on experience, location, and employer.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are popular job titles related to Customer Delivery Manager jobs in Ohio?

For Customer Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Delivery Manager jobs in Ohio look for?

The top searched job categories for Customer Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Delivery Manager jobs?

Cities in Ohio with the most Customer Delivery Manager job openings:

Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $89,722 per year, or $43.1 per hour.

Delivery Manager

Leidos

Beavercreek, OH

$131K - $237K/yr

Full-time

Re-posted 5 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

78th of 494 rated business services

Job description

Position Summary:

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget constraints. This role coordinates across program teams, functional leaders, subcontractors, and support personnel to drive operational performance, customer satisfaction, and successful project outcomes. Responsibilities include overseeing delivery activities, managing program risks and dependencies, monitoring performance metrics, and supporting financial and resource management activities, including elements of budget and P&L accountability.

This position leads teams in the development and implementation of new processes, operational plans, and delivery standards that support program and organizational objectives. The Delivery Manager addresses complex operational and program challenges that may impact multiple projects, customers, or functional areas, requiring strong analytical, problem-solving, and leadership skills. The role works collaboratively across technical and business teams to develop effective solutions, improve operational efficiency, and ensure successful program execution and delivery performance.

Key Responsibilities:

  • Own end-to-end delivery of technical projects and initiatives across the program while tracking KPIs (e.g. On-Time Delivery, quality performance)
  • Drive planning, execution, and tracking of work using Jira or other software tools
  • Manage and maintain delivery backlogs, boards, workflows, and reporting structures
  • Break down high-level requirements into technical tasks
  • Identify and manage risks, dependencies, and blockers (e.g. supply chain)
  • Collaborate with engineering teams to ensure work is properly scoped
  • Act as primary interface between technical teams and stakeholders
  • Track and report delivery metrics (velocity, throughput, cycle time)
  • Continuously improve delivery processes
  • Ensure adherence to governance and reporting standards

Required Qualifications:

  • Bachelor's degree with 8+ years of prior relevant experience or Master's degree with 6+ years of prior relevant experience.
  • Experience as a Technical Delivery Manager or similar role
  • Strong Jira experience for planning and reporting
  • Experience managing cross-functional technical teams
  • Technical background (DevOps, engineering, infrastructure)
  • Excellent leadership, communication, and stakeholder management skills.
  • Active SECRET Clearance is required

Preferred Qualifications:

  • Confluence experience
  • Agile framework familiarity
  • Enterprise delivery experience
  • Release management

AMSOPP1

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:May 15, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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