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Sap+Service+Delivery+Manager Jobs (NOW HIRING)

Lactalis USA Inc.

Service Delivery Manager

Chicago, IL

$120K - $130K/yr

Oversee SAP and other core enterprise application support services delivered by internal teams and ... Partner Relationship Management (Vendor & Stakeholder Management) * Serve as the primary ...

Lactalis LUSY

Service Delivery Manager

Chicago, IL · On-site

$120K - $130K/yr

Oversee SAP and other core enterprise application support services delivered by internal teams and ... Define and manage transitions from project delivery into steady state support, ensuring operational ...

Proofpoint

Service Delivery Manager

Salem, OR · On-site

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

TD SYNNEX

Service Delivery Manager

Groveport, OH · On-site

The Service Delivery Manager is responsible for managing strategic customer relationships on a day ... Experience with SAP preferred but not required * ITIL Foundation certification desirable but not ...

Proofpoint

Service Delivery Manager

Seattle, WA

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

TD SYNNEX

Service Delivery Manager

Groveport, OH · On-site

The Service Delivery Manager is responsible for managing strategic customer relationships on a day ... Experience with SAP preferred but not required * ITIL Foundation certification desirable but not ...

TD SYNNEX

Service Delivery Manager

Groveport, OH · On-site

The Service Delivery Manager is responsible for managing strategic customer relationships on a day ... Experience with SAP preferred but not required * ITIL Foundation certification desirable but not ...

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Sap Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do sap+service+delivery+manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for sap+service+delivery+manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a SAP Service Delivery Manager?

As a SAP Service Delivery Manager, your daily responsibilities include overseeing the delivery and support of SAP solutions for clients, coordinating with both onsite and offshore teams, and ensuring service level agreements (SLAs) are met. You will monitor system performance, handle incident management, proactively resolve issues, and regularly communicate updates to stakeholders. Additionally, you’ll often collaborate with project managers, business analysts, and technical teams to implement improvements and support business objectives. This role demands a mix of hands-on technical oversight and exceptional client management skills.

What is a SAP Service Delivery Manager job?

A SAP Service Delivery Manager oversees the delivery of SAP services and solutions, ensuring they meet client requirements and business objectives. They coordinate teams, manage service levels, and ensure smooth system operations while maintaining compliance with SLAs. Their role involves stakeholder management, problem resolution, and continuous service improvement to enhance efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive in the Sap Service Delivery Manager position, and why are they important?

To thrive as a SAP Service Delivery Manager, you need expertise in SAP modules, project management, and IT service delivery, typically backed by a bachelor’s degree in Information Technology or related fields. Familiarity with ITIL frameworks, SAP Solution Manager, and certifications such as PMP or SAP certification are often required. Strong interpersonal skills, leadership, and the ability to manage client relationships and cross-functional teams are highly valued. These competencies are critical to ensuring seamless SAP operations, client satisfaction, and successful implementation of business solutions.

More about Sap Service Delivery Manager jobs
What job categories do people searching Sap+Service+Delivery+Manager jobs look for? The top searched job categories for Sap+Service+Delivery+Manager jobs are:
Sap Service Delivery Manager jobs near you

Service Delivery Manager

Kaav, Inc.

Berkeley Heights, NJ • On-site

Other

Posted yesterday

Job description

Responsibilities:
  • Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for Supply Chain & Finance applications in US
  • Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved
  • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
  • Act as an escalation point and take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Providing accurate and regular reports to the management on performance of the service delivery with relevant KPIs
  • Ensure that standardized methods, processes, and procedures are used for the efficient and prompt handling of all changes
  • Accountable for knowledge transition from enhancements/projects to run teams using a standard Build to Run process
  • Perform proactive problem management to minimize failures
  • Focus on Knowledge Management to ensure proper documentation, availability and sharing of knowledge
  • Establish governance process to review SLA's, KPI's, vendor performance and quality of service
  • Lead a culture of Continual Service Improvement with the vendors
  • Supervise external vendors that manages support / maintenance including Major Incidents
  • Demonstrated ability to manage support operations and strong ability to influence others
  • Build strong relationships with the BRMs and key stakeholders to identify customer issues and needs
  • Collaborate with application and infrastructure teams on issue resolution
  • Lead and manage external AMS teams
  • Collaborate with cross-functional teams

Skills:
  • Proficiency in leading both physical and virtual teams
  • Innovator with quick absorption of new technologies; strong understanding of technology solutions
  • Strong interpersonal skills with ability to work as a member of cross functional teams
  • Experience in dealing with third-party provided services
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Good Knowledge of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership
  • Strong organizational skills
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Excellent analytical, organization, analysis, and problem - solving skills
  • Experience working with onsite and offshore AMS providers

Technical Skills:
  • SAP Basis
  • SAP ECC Functional knowledge

Preferred Functional/Technical Skills:
  • Skilled in using Service Now
  • Hands on experience in supporting IT applications
  • Hands-on experience in SAP Supply Chain and/or Finance modules

  • SAP application NOT infrastructure, they should have application background
  • will need to go into meetings, communicate with stakeholders, point of contact
  • indirectly manage team of partners
  • no direct management
  • eye level technical knowledge
  • supply chain experience or finance background helpful
  • skills: negotiation
  • support background

Required Skills : SAP Applications
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No

Apply