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Sap+Service+Delivery+Manager Jobs (NOW HIRING)

D-ploy

Service Delivery Manager

New Prague, MN · On-site

Service Delivery Manager D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

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Ace Stack

Service Delivery Manager

Draper, UT · On-site

Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient ...

Centre Technologies

Service Delivery Manager

Austin, TX · On-site

We are excited to announce that we are expanding our team and adding a new Service Delivery Manager Company Culture At Centre, our diverse workforce drives innovation and success. We foster a ...

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Intersources

Service Delivery Manager

Bellevue, WA · On-site

Service Delivery Manager Bellevue, WA (Day 1 onsite or Hybrid) Long Term Must have Skills: Strong experience in various ITIL areas like Incident management, Service Management, Problem management ...

United IT

Service Delivery Manager

Columbus, OH · On-site

Service Delivery Manager (Java/.NET) Columbus, OH (4x a week Onsite) Role Summary: We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Java or.NET technologies to ...

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Inspiroz

Service Delivery Manager

Manhattan, NY · On-site

Service Delivery Manager ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM ...

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Clearwater Analytics

Service Delivery Manager

Chicago, IL · On-site

$74K - $96K/yr

Service Delivery Manager A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Manager Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ...

GardaWorld

Service Delivery Manager

London, ON · On-site

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Manager Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ...

WheelHouse IT

Service Delivery Manager

Fort Lauderdale, FL · On-site

$65K - $90K/yr

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

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Sap Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do sap+service+delivery+manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for sap+service+delivery+manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a SAP Service Delivery Manager?

As a SAP Service Delivery Manager, your daily responsibilities include overseeing the delivery and support of SAP solutions for clients, coordinating with both onsite and offshore teams, and ensuring service level agreements (SLAs) are met. You will monitor system performance, handle incident management, proactively resolve issues, and regularly communicate updates to stakeholders. Additionally, you’ll often collaborate with project managers, business analysts, and technical teams to implement improvements and support business objectives. This role demands a mix of hands-on technical oversight and exceptional client management skills.

What is a SAP Service Delivery Manager job?

A SAP Service Delivery Manager oversees the delivery of SAP services and solutions, ensuring they meet client requirements and business objectives. They coordinate teams, manage service levels, and ensure smooth system operations while maintaining compliance with SLAs. Their role involves stakeholder management, problem resolution, and continuous service improvement to enhance efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive in the Sap Service Delivery Manager position, and why are they important?

To thrive as a SAP Service Delivery Manager, you need expertise in SAP modules, project management, and IT service delivery, typically backed by a bachelor’s degree in Information Technology or related fields. Familiarity with ITIL frameworks, SAP Solution Manager, and certifications such as PMP or SAP certification are often required. Strong interpersonal skills, leadership, and the ability to manage client relationships and cross-functional teams are highly valued. These competencies are critical to ensuring seamless SAP operations, client satisfaction, and successful implementation of business solutions.

More about Sap Service Delivery Manager jobs
What job categories do people searching Sap+Service+Delivery+Manager jobs look for? The top searched job categories for Sap+Service+Delivery+Manager jobs are:
Sap Service Delivery Manager jobs near you

SAP Service Delivery Manager

Futran Tech Solutions Pvt. Ltd.

Skokie, IL • On-site

Full-time

Posted 14 hours ago

Job description

Location - Northville, MI or Skokie, IL - Day 1 Onsite
Experience: 15+ years
Job Description :
Key responsibilities:
As an SAP Service Delivery manager, the associate is expected to lead large Managed Services program with SAP at its core for multiple business lines with multiple landscapes and also provide oversight for delivery led growth for SAP Projects. Associate must have proven experience in managed services projects with strong orientation to ITIL best practices and expertise in leading SAP projects using SAP Activate Methodology.
Associate must have proven experience as lead in SAP projects and must have strong background in either SAP Finance or SAP Logistics and bring thought leadership, innovation, AI infusion, automation to improve productivity and efficiency in the processes.
The role carries end to end accountability for revenue growth, delivery ownership, financial performance, strengthening customer outcomes, customer delight and building a future ready talent ecosystem aligned to customer needs and Wipro's strategic priorities.
Mandatory Skills:
  • Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager
  • Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)
  • Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management and proven record on value addition to customer. Must have implemented automation or simplification tents using AI in managed services or SAP projects
  • Must have led atleast two large end to end SAP implementation projects using Activate Methodology
  • This role is primarily for SAP Service Delivery Management and also expects to be the face of Wipro for any SAP projects in terms of providing Governance and monitoring project health
  • Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.
  • Coordinate with offshore team in terms of handling managed services function to comply with SLAs & KPIs and track customer sensitive aspects like ageing of tickets, resolving P1 & P2 within SLAs, Submission of RCAs and corrective actions on time, commitment tracker with high say - do ratio, ticket monitoring and analysis for improving productivity, left shift, development of chat-bots for self-help, improve FCR, timely resolution of customer sensitive issues etc
  • Understand customer landscape, pain points, opportunities for consolidation, standardization and upgrades in SAP environment. Bring though leadership to showcase Wipro capability and differentiators to drive delivery leg growth, proactive account mining and shaping of the projects. Provide oversight on project health and help stay green from start to end
  • Excellent stakeholder management, communication, and leadership skills. Must have good & effective communication skills to engage customer and lead conversations as SAP lead for Managed services and / or SAP projects weekly, monthly and quarterly, strengthen customer relations and improve net promotors. Follow through on customer IT journey and engage Wipro functions (sales, competency team and AI Innovation teams) to gain customer mind-share and lead conversations to opportunities for growth (pipeline conversion).
  • AI Infusion: Drive delivery excellence through WeGA and Wings framework adoption, with a strong focus on AI infusion to improve productivity and deliver greater customer value.
  • Deep capability in resource management, competency planning, and workforce development. Mentor and lead his next in line for project monitoring and control. Perform skill assessment and take interventions to address skill and competency gaps continually. Build and sustain a future-ready talent pipeline aligned with practice demand in collaboration with competency teams.
  • Help in infusion of NGAs and promote associates to n+1 level continually and to projects and manage key talent and SMEs for knowledge retention and foster culture to learn, train and adopt SAP AI, develop use cases for AI and automation and proactively showcase team's prowess on AI and innovation
  • Act as the primary escalation point for delivery challenges, ensuring proactive risk identification and mitigation.
  • Ensure efficient and timely resource fulfilment in collaboration with TSC, TA, and account teams, balancing margin, quality, and risk while minimizing escalations and revenue loss.
  • Lead cost optimization initiatives across delivery and operations.

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