Service Delivery Manager Jobs in Appleton, WI (NOW HIRING)

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

RIV Level: 6

Address: 3275 E Winslow Ave, Appleton, WI 54911

Rivi

Rivian is seeking a dynamic and results-oriented Retail and Delivery Manager to help us scale with purpose and precision. As a leader in our field organization, you will drive performance, lead a high-impact team, and ensure that every customer interaction reflects our brand values and commitment to excellence. In this role, you'll own the full customer journey—from initial customer engagement through to vehicle delivery—overseeing all sales and delivery operations within your location, including sales execution, logistics, and last-mile delivery. The Manager will oversee field sales activities and daily operations across their assigned location(s), drive accountability for team productivity, and ensure performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics. 

The Retail and Delivery Manager will be accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. The ideal candidate will take a customer-first approach, demonstrate a strong drive for competitive sales, thrive in ambiguous and unexpected environments, and tackle challenges with a flexible and solution-oriented mindset. In addition to driving day-to-day execution, you’ll collaborate cross-functionally to bring local activations to life, expand our community presence, and continuously refine processes through data-driven insights. With a deep passion for people, you’ll lead by example—motivating teams, cultivating culture, and driving measurable results that align with Rivian’s mission and values.

• Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff
• Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses
• Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best-in-class customer experience
• Collaborate cross-functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion
• Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L 
  Enforce high fidelity in document execution to prevent errors and safeguard revenue  
• Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Take on additional projects, duties and assignments as required and/or by request from the leadership 

•  

• Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus

• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations

• Bachelor's degree or equivalent relevant working experience

• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs 

• Extensive experience with P&L, POS and CRM software 

• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management  

• Comfortable operating large, high performance vehicles and conducting demo drives with customers

• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver’s license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment  

• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring    

• Ability to obtain and maintain local sales licenses if applicable in your state

Physical Requirements  

• Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions  

• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs) 

• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 

• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 

Competencies 

• Excellent written and verbal language skills in English, additional languages a plus 

• Strong analytical skills and proficiency in utilizing sales data and metrics 

• Results-driven with a focus on achieving and exceeding sales targets 

• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community 

• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity 

• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication required 

• Skilled use of project management tools and well versed in memo and presentation building; Confluence, Smartsheet, and MS Office/Google suite 

The salary range for this role is $74,400 to $93,000 for Wisconsin based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate is eligible for bonus payments based on site or regional performance per plan terms and conditions, and equity awards. 

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. 

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.

•  

• Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus

• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations

• Bachelor's degree or equivalent relevant working experience

• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs 

• Extensive experience with P&L, POS and CRM software 

• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management  

• Comfortable operating large, high performance vehicles and conducting demo drives with customers

• Must have a valid driver’s license in the state of residence that you will be driving/...