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Service Delivery Manager Jobs in Muskego, WI (NOW HIRING)

Rockwell Automation

AI Delivery Manager

Milwaukee, WI · Hybrid

Rockwell Automation is seeking an AI Delivery Manager within the Integrated Supply Chain (ISC) AI ... Familiarity with Azure AI services and cloudnative deployment patterns. * Experience integrating ...

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Service Delivery Manager information

See Muskego, WI salary details

$27.3K

$88.5K

$151.1K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Muskego, WI is $88,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Muskego, WI are hiring for Service Delivery Manager jobs?

Cities near Muskego, WI with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Muskego, WI as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $88,460 per year, or $42.5 per hour.

Cyber Security Service Delivery Manager

Ventures Unlimited Inc

Milwaukee, WI • On-site

$109K - $147K/yr

Other

Posted 8 days ago

Job description

Must Have Technical/Functional Skills

  • This role requires a strategic thinker with strong leadership skills and a deep understanding of cybersecurity practices and technologies like ( Identity & Access Management, Security operation center,GRC, EDR & MDR , network Security etc.
  • The ideal candidate will have a proven track record of managing complex projects, leading cross-functional teams, and ensuring the highest standards of security and compliance

Roles & Responsibilities

  • Job Summary: The Senior Cyber Delivery Manager will be responsible for overseeing the successful delivery of cybersecurity projects and initiatives
  • Lead and manage the delivery of cybersecurity projects from inception to completion, ensuring they are delivered on time, within scope, and within budget
  • The candidate will be the key player in the delivery of our cybersecurity offerings, ensuring seamless execution and delivery of technical consulting services
  • Accountable in planning and execution of projects according to Stratascale best practices, ensuring they are completed on time, within budget, and to the satisfaction of the client
  • Develop and implement project plans, including defining project scope, goals, deliverables, and timelines
  • Coordinate and collaborate with internal and external stakeholders, including clients, vendors, and regulatory bodies
  • Identify and mitigate risks and issues that may impact project delivery
  • Ensure compliance with industry standards, regulations, and best practices
  • Provide regular project updates and reports to senior management and stakeholders
  • Mentor and guide junior team members, fostering a culture of continuous improvement and professional development
  • Stay current with the latest cybersecurity trends, threats, and technologies
  • Strong communication skills (written, verbal, presentation)
  • Manages multiple projects with high complexity and visibility

Apply