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Service Delivery Manager Jobs in Madison, WI (NOW HIRING)

TeamSoft

Agile Delivery Manager

Madison, WI · On-site

Agile Delivery Manager Location: Madison, WI | Milwaukee, WI | Wausau, WI | Green Bay, WI | Kenosha, WI Compensation: $130,000 + Bonus Work Authorization: Must be authorized to work on a W2 basis or ...

Imedica

Tech Delivery Manager - Claims

Madison, WI · On-site

$113K - $194K/yr

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of ...

CEDENT

SAP Service Manager Contract Hybrid

Madison, WI · Hybrid

Operational delivery of the Service according to Service Delivery practices. Ensuring the support ... Ensure the IT operational process compliancy according to Service Integration and Management (SIAM)

AQUALIS

Landscape Technician (ASDM)

Madison, WI · On-site

$21 - $23/hr

The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Madison, WI

Service Delivery Manager information

See Madison, WI salary details

$29.2K

$94.7K

$161.7K

How much do service delivery manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service delivery manager in Madison, WI is $94,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $129,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are popular job titles related to Service Delivery Manager jobs in Madison, WI? For Service Delivery Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Madison, WI look for? The top searched job categories for Service Delivery Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Service Delivery Manager jobs? Cities near Madison, WI with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Madison, WI as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $94,656 per year, or $45.5 per hour.

Agile Delivery Manager

TeamSoft

Madison, WI • On-site

Full-time

Posted 7 days ago

Job description

Agile Delivery Manager
Location: Madison, WI | Milwaukee, WI | Wausau, WI | Green Bay, WI | Kenosha, WI
Compensation: $130,000 + Bonus
Work Authorization: Must be authorized to work on a W2 basis or hold a Green Card.
Position Summary
Seeking an experienced Agile Delivery Manager to lead the delivery of enterprise technology and digital initiatives. This role is responsible for driving Agile delivery, managing cross-functional teams, coordinating releases and deployments, mitigating risks, and ensuring predictable delivery outcomes. The ideal candidate combines strong Agile leadership, project management, and stakeholder management skills with hands-on experience removing delivery impediments and improving team performance.
Key Responsibilities
Agile Delivery & Execution
• Lead day-to-day Sprint Execution, Delivery Planning, and operational delivery activities.
• Partner with Product Managers to ensure backlog readiness, prioritization, and sprint planning alignment.
• Develop and manage roadmaps, delivery plans, schedules, and release timelines.
• Identify and resolve dependencies, delivery risks, and execution challenges.
• Remove organizational blockers and support teams through critical delivery issues.
• Coordinate Deployment Readiness, resource planning, and cross-team delivery efforts.
• Communicate delivery status, risks, and mitigation plans to leadership and stakeholders.
• Monitor and improve team velocity, predictability, and overall delivery performance.
• Support post-release validation, operational handoff, and continuous improvement initiatives.
Agile Operations & Process Improvement
• Champion Agile Methodologies and best practices across product and technology teams.
• Facilitate effective Scrum Ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives.
• Establish and improve delivery processes, governance standards, and release management practices.
• Drive continuous improvement through retrospectives, root cause analysis, and lessons learned.
• Improve visibility into delivery progress, risks, dependencies, and team capacity.
• Partner with Product, Engineering, and Operations teams to ensure reliable, repeatable deployments.
• Identify systemic delivery issues and implement scalable process improvements.
• Promote operational excellence while maintaining speed, quality, and security standards.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Business Technology Management, or related field.
• 5+ years of experience in Agile Delivery, Product Delivery, Scrum Leadership, or related roles.
• Experience leading cross-functional teams across Product, Engineering, Design, and Operations.
• Strong background managing end-to-end sprint lifecycles and Agile delivery frameworks.
• Experience delivering complex initiatives within enterprise environments.
• Strong Project Management, organizational, and stakeholder management skills.
• Experience with Release Management, Deployment Coordination, and delivery governance.
• Ability to identify, troubleshoot, and resolve delivery and operational issues.
• 10+ years of experience in Enterprise Technology, IT operations, or technology management.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication skills with both technical and non-technical stakeholders.
#LI-JH1
#INDTS
Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of 'linking' communities through employment. TeamSoft's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

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