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Service Delivery Manager Jobs in Madison, WI (NOW HIRING)

AQUALIS

Landscape Technician (ASDM)

Madison, WI · On-site

$21 - $23/hr

The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...

Rentokil

Technical Service Manager

Madison, WI · On-site

$116K - $117K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

AQUALIS

Landscape Technician (ASDM)

Madison, WI · On-site

$18/hr

The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential ...

AQUALIS

Landscape Crew Lead (SDM)

Madison, WI · On-site

$18/hr

The Assistant Service Delivery Manager (ASDM / Landscape Technician) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information ...

AQUALIS

Landscape Crew Lead (SDM)

Madison, WI · On-site

$25 - $32/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the ...

AQUALIS

Landscape Crew Lead (SDM)

Madison, WI · On-site

$25 - $32/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the ...

AQUALIS

Landscape Technician (ASDM)

Madison, WI

$21 - $23/hr

The Assistant Service Delivery Manager (ASDM / Landscape Technician) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information ...

AQUALIS

Landscape Crew Lead (SDM)

Madison, WI

$21 - $23/hr

The Assistant Service Delivery Manager (ASDM / Landscape Technician) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information ...

AQUALIS

Landscape Technician (ASDM)

Madison, WI

$21 - $23/hr

The Assistant Service Delivery Manager (ASDM / Landscape Technician) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Madison, WI

Service Delivery Manager information

See Madison, WI salary details

$29.2K

$94.7K

$161.7K

How much do service delivery manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service delivery manager in Madison, WI is $94,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $129,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are popular job titles related to Service Delivery Manager jobs in Madison, WI? For Service Delivery Manager jobs in Madison, WI, the most frequently searched job titles are:
What cities near Madison, WI are hiring for Service Delivery Manager jobs? Cities near Madison, WI with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Madison, WI as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $94,656 per year, or $45.5 per hour.

SAP Service Manager Contract Hybrid (Madison, WI)

Cedent

Madison, WI • On-site

Contractor

Re-posted 7 days ago

Job description

Operational delivery of the Service according to Service Delivery practices.
Ensuring the support for business users according to support model.
Ensure the IT operational process compliancy according to Service Integration and Management (SIAM).
Monitoring the quality-of-service delivery in co-operation with SIAM function and Vendor and Contract Manager(s).
Responsible of the asset and configuration item data quality throughout their lifecycle in co-operation with SIAM function and Domain Architects.
Ensuring the quality of the transition and operational readiness from development to Services in co-operation with Development Team(s) and projects.
Co-operation with offshore AMS & hosting
Financial (OPEX) management of the Service, including budgeting and invoice handling.
Operational vendor management according to vendor governance guidelines.
Co-driving and supporting the license and contract management in co-operation with Vendor and Contract Manager(s).
Compliance management related to Service's context on authorizations, security, privacy, and statutory requirements (e.g., GDPR) in co-operation with Cyber Security stakeholders.
Department: Preferred Vendors This is a contract position
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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