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Service Delivery Manager Jobs in Madison, WI (NOW HIRING)

Kayser Ford Sauk City

Service Advisor

Janesville, WI · On-site

$55 - $95/hr

... delivery. * Maintain detailed records of customer interactions and vehicle service histories. * Follow up with customers on service status and post-service satisfaction. * Manage appointment ...

New

Chrysler LLC

Service Advisor

Janesville, WI · On-site

$55 - $95/hr

... delivery. * Maintain detailed records of customer interactions and vehicle service histories. * Follow up with customers on service status and post-service satisfaction. * Manage appointment ...

New

Alphabe Insight Inc

Client Service Associate

Madison, WI · On-site

$50K - $56K/yr

... seamless service delivery. This position is ideal for someone who thrives in a client-focused ... Maintain accurate client records and assist with service coordination and schedule management.

RXinsider LTD.

Field Services Engineer I or II

Madison, WI · On-site

$65 - $90/hr

Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness. * Manage Service Events: Accurately document all ...

New

Bergstrom Automotive

Service Consultant

Middleton, WI · On-site

$70K/yr

Schedule and manage service appointments, ensuring timely and efficient service delivery. * Communication: Keep guests informed about the status of their vehicle service, including any additional ...

BERGSTROM AUTO

Service Consultant

Middleton, WI · On-site

$70K/yr

Schedule and manage service appointments, ensuring timely and efficient service delivery. * Communication: Keep guests informed about the status of their vehicle service, including any additional ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Madison, WI

Service Delivery Manager information

See Madison, WI salary details

$29.2K

$94.7K

$161.7K

How much do service delivery manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service delivery manager in Madison, WI is $94,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $129,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Madison, WI look for?

The top searched job categories for Service Delivery Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Service Delivery Manager jobs?

Cities near Madison, WI with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Madison, WI as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $94,656 per year, or $45.5 per hour.

Service Advisor

Kayser Ford Sauk City

Janesville, WI • On-site

$55 - $95/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Kayser Chevrolet Buick GMC -Janesville $55k-$95K annually, or more!

WE HAVE AN IMMEDIATE OPENING

Join our team at Kayser Janesville Chevrolet Buick GMC as a Service Advisor, where you will be the vital link between our customers and our service department. In this role, you will facilitate communication, provide exceptional customer service, and ensure a smooth and efficient service experience for our valued clients in Janesville, WI.

Responsibilities
  • Greet customers promptly and courteously, addressing their service needs.
  • Provide accurate estimates and explanations of vehicle repairs and maintenance.
  • Coordinate with technicians to ensure timely and quality service delivery.
  • Maintain detailed records of customer interactions and vehicle service histories.
  • Follow up with customers on service status and post-service satisfaction.
  • Manage appointment scheduling and work with parts department to order necessary supplies.
  • Promote additional services or products to enhance customer satisfaction and dealership revenue.
Requirements
  • High school diploma or equivalent; technical or automotive training preferred.
  • Previous experience in a customer service or automotive service advisor role is a plus.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to handle multiple tasks efficiently and work well under pressure.
  • Familiarity with automotive terminology and repair processes preferred.
  • Proficiency with computers and dealership management software.
Benefits
  • Competitive salary ranging from $55,000.00 to $95,000.00 per year, paid bi-weekly.
  • Health, dental, and vision insurance options.
  • Retirement plan and employee assistance programs.
  • Paid time off and holiday pay.
  • Employee discounts on vehicles and service.
  • Opportunities for career growth and professional development.
About the Company

Kayser Janesville Chevrolet Buick GMC is a trusted automotive dealership located in Janesville, WI, committed to delivering exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and our knowledgeable, dedicated team that strives to exceed expectations. Join us and be part of a company that values integrity, teamwork, and excellence.

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