Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support ...
62 Slalom Service Delivery Manager Jobs Hiring Near You
Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Scottsdale, AZ · On-site
Job Title - Managed Services Service Delivery Manager Job Summary The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients ...
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Service Delivery Manager
Scottsdale, AZ · On-site
Job Title - Managed Services Service Delivery Manager Job Summary The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients ...
Service Delivery Manager
Mississauga, ON · On-site
CA$63K - CA$77K/yr
About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.
Service Delivery Manager
Mississauga, ON · On-site
CA$63K - CA$77K/yr
About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.
Service Delivery Manager
Mississauga, ON · On-site
CA$63K - CA$77K/yr
About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.
Service Delivery Manager
Mississauga, ON · On-site
CA$63K - CA$77K/yr
About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.
Service Delivery Manager
Charlotte, NC · On-site
Service Delivery Manager Job Locations US-FL-Jupiter | US-TX-Dallas | US-NC-Charlotte | US-FL-Miami | US-GA-Atlanta | US-TN-Nashville Requisition ID 2026-1633706 Category (Portal Searching ...
Service Delivery Manager
Charlotte, NC · On-site
Service Delivery Manager Job Locations US-FL-Jupiter | US-TX-Dallas | US-NC-Charlotte | US-FL-Miami | US-GA-Atlanta | US-TN-Nashville Requisition ID 2026-1633706 Category (Portal Searching ...
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
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The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Quick apply
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Service Delivery Manager
Dallas, TX · On-site
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Quick apply
Service Delivery Manager
Dallas, TX · On-site
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...
As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...
Service Delivery Manager
Fort Lauderdale, FL · On-site
$65K - $90K/yr
WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...
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Service Delivery Manager
Fort Lauderdale, FL · On-site
$65K - $90K/yr
WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...
Service Delivery Manager
Fort Lauderdale, FL · On-site
$65K - $90K/yr
WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...
Service Delivery Manager
Fort Lauderdale, FL · On-site
$65K - $90K/yr
WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...
Service Delivery Manager
London, ON · On-site
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
Service Delivery Manager
London, ON · On-site
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
Service Delivery Manager
CA$87K - CA$107K/yr
Service Delivery Manager (Contract) We are looking for a Contract Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. We are a dynamic, inspired, and energetic ...
Service Delivery Manager
CA$87K - CA$107K/yr
Service Delivery Manager (Contract) We are looking for a Contract Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. We are a dynamic, inspired, and energetic ...
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...
As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
Service Delivery Manager
Atlanta, GA · On-site
The Service Delivery Manager is responsible for fostering client relationships and providing technical expertise, ensuring that clients' business objectives are met through strategic advisement and ...
Service Delivery Manager
Atlanta, GA · On-site
The Service Delivery Manager is responsible for fostering client relationships and providing technical expertise, ensuring that clients' business objectives are met through strategic advisement and ...
Service Delivery Manager
Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
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Service Delivery Manager
Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
Slalom Jobs Information
What is it like to work at Slalom?
Slalom is a professional services firm that values collaboration, innovation, and community involvement, fostering a dynamic and inclusive work environment.
The company's team structure is designed to be agile and flexible, with a flat hierarchy that encourages open communication and cross-functional collaboration. Slalom's offices often feature open workspaces, collaborative areas, and amenities that promote work-life balance, such as fitness centers, cafes, and game rooms.
Working at Slalom may appeal to candidates who value a fast-paced and dynamic work environment, opportunities for professional growth and development, and a sense of purpose through contributing to the company's mission of driving positive change through business and technology.
The company's team structure is designed to be agile and flexible, with a flat hierarchy that encourages open communication and cross-functional collaboration. Slalom's offices often feature open workspaces, collaborative areas, and amenities that promote work-life balance, such as fitness centers, cafes, and game rooms.
Working at Slalom may appeal to candidates who value a fast-paced and dynamic work environment, opportunities for professional growth and development, and a sense of purpose through contributing to the company's mission of driving positive change through business and technology.
What makes Slalom an attractive place to work?
Slalom is a global consulting firm known for its expertise in digital transformation, technology, and business advisory services, with a strong reputation for delivering innovative solutions to clients across various industries. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and continuous learning, with a focus on employee well-being and work-life balance. Joining Slalom offers opportunities for professionals to make a meaningful impact, drive business growth, and develop their skills in a fast-paced and rapidly evolving industry.
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Job description
Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.
Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.
Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.
Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.
Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.
About Strategystaff
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Sparta, NJ, US
Year founded
2008