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62 Slalom Service Delivery Manager Jobs Hiring Near You

Service Delivery Manager

Ashburn, VA · On-site

$90 - $120/hr

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...

Service Delivery Manager

Kitchener, ON · On-site

CA$63K - CA$70K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario. Airports run on leadership, operational excellence, and ...

Service Delivery Manager Location: Jersey City, US Chicago, US At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with ...

Service Delivery Manager

Austin, TX · On-site

$90 - $130/hr

Job Overview We are seeking a Service Delivery Manager to oversee the successful delivery, performance, and continuous improvement of healthcare technology services. In this role, you will manage ...

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at ...

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

Service Delivery Manager

Thunder Bay, ON · On-site

CA$63K - CA$70K/yr

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

Service Delivery Manager

Burnaby, BC · On-site

CA$87K - CA$107K/yr

Service Delivery Manager (Contract) We are looking for a Contract Service Delivery Manager (SDM) to join the Security Operations as-a-Service (SOCaaS) team. We are a dynamic, inspired, and energetic ...

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

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Slalom Jobs Information

What is it like to work at Slalom?

Slalom is a professional services firm that values collaboration, innovation, and community involvement, fostering a dynamic and inclusive work environment.

The company's team structure is designed to be agile and flexible, with a flat hierarchy that encourages open communication and cross-functional collaboration. Slalom's offices often feature open workspaces, collaborative areas, and amenities that promote work-life balance, such as fitness centers, cafes, and game rooms.

Working at Slalom may appeal to candidates who value a fast-paced and dynamic work environment, opportunities for professional growth and development, and a sense of purpose through contributing to the company's mission of driving positive change through business and technology.

What makes Slalom an attractive place to work?

Slalom is a global consulting firm known for its expertise in digital transformation, technology, and business advisory services, with a strong reputation for delivering innovative solutions to clients across various industries. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and continuous learning, with a focus on employee well-being and work-life balance. Joining Slalom offers opportunities for professionals to make a meaningful impact, drive business growth, and develop their skills in a fast-paced and rapidly evolving industry.
What are the most popular categories at Slalom?
Infographic showing various Service Delivery Manager job openings at Slalom in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 100% Physical job distribution.

Service Delivery Manager

Corsica Technologies, LLC

Fort Wayne, IN • Remote

Full-time

Re-posted 2 days ago


Job description

Job Title - Managed Services Service Delivery Manager

Job Summary

The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients while maintaining high levels of customer satisfaction, service quality, and operational excellence. This role serves as the primary point of contact for clients, overseeing service performance, managing cross-functional teams, driving continuous service improvements, and ensuring adherence to Service Level Agreements (SLAs). The ideal candidate combines strong leadership, customer relationship management, technical understanding, and operational management skills.

Key Responsibilities

Service Delivery Management

  • Own end-to-end service delivery for assigned managed services customers.
  • Ensure services are delivered according to contractual obligations and SLAs.
  • Monitor service performance, availability, and quality metrics.
  • Lead service review meetings and present performance reports to customers.
  • Manage service escalations through successful resolution.

Client Relationship Management

  • Build and maintain trusted relationships with customer stakeholders.
  • Understand customer business objectives and align service delivery accordingly.
  • Act as the primary customer advocate within the organization.
  • Identify opportunities to improve customer satisfaction and expand service offerings.

Operational Management

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Security, Network, and Application Support.
  • Ensure effective incident, problem, and change management processes.
  • Drive root cause analysis and preventive actions for recurring issues.
  • Monitor resource utilization and service capacity.

Service Improvement

  • Identify opportunities for continuous service improvement.
  • Implement automation and operational efficiencies.
  • Lead service transition activities for new customers or projects.
  • Develop and execute service improvement plans.

Governance & Reporting

  • Produce regular operational (Weekly and Monthly) and executive service reports.
  • Track KPIs, SLAs, customer satisfaction (CSAT), and service trends.
  • Participate in Quarterly Business Reviews (QBRs) with customers.
  • Ensure compliance with ITIL processes and organizational standards.

Financial Management

  • Monitor service profitability and budget performance.
  • Review contract scope and identify out-of-scope activities.
  • Support renewals, contract negotiations, and service expansions.
  • Collaborate with sales and account management teams on growth opportunities.

Risk & Compliance

  • Identify operational risks and implement mitigation plans.
  • Ensure compliance with security, regulatory, and contractual requirements.
  • Support audits and compliance initiatives.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years in a customer-facing leadership or management role.
  • Strong understanding of IT infrastructure, cloud technologies, networking, cybersecurity, and enterprise applications.
  • Experience managing enterprise customers and complex service environments.

Preferred Certifications

  • ITIL Foundation or ITIL 4 Managing Professional

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform
  • Microsoft 365 Administration
  • Autotask, or similar ITSM platforms
  • RMM and Monitoring tools (Datto and SolarWinds)
  • Power BI or similar reporting tools

Soft Skills

  • Excellent communication and presentation skills
  • Strong customer relationship management
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Decision-making under pressure
  • Service improvement initiative completion
  • Revenue growth from managed services accounts

Preferred Experience

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid cloud and multi-cloud environments.
  • Experience with enterprise IT outsourcing engagements.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or other IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.

Success Factors

A successful Managed Services Service Delivery Manager consistently delivers high-quality services, builds strong customer relationships, proactively identifies service improvements, effectively manages operational performance, and collaborates across technical and business teams to ensure customer success while driving operational efficiency and business growth.