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60 Concentrix Service Delivery Manager Jobs Hiring Near You

Zantech

Service Delivery Manager

Ashburn, VA · On-site

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Diverse Lynx

Service Delivery Manager

Kansas City, MO · On-site

Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient ...

GardaWorld

Service Delivery Manager

Mississauga, ON

CA$63K - CA$77K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.

United IT

Service Delivery Manager

Culver City, CA · On-site

Service Delivery Manager Location: Culver City, CA-Onsite Must have experience in: * Service Delivery * SDLC * Project Management * Application Support and Incident Management * SLA & Service ...

Chain IQ

ND

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

GardaWorld

Service Delivery Manager

London, ON · On-site

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Performix

Service Delivery Manager

Andover, MA · Hybrid

\n \n \n \n \n Service Delivery Manager \n \n \n Schedule: Hybrid, 3 days on site Duration: 6 months \n \n \n Location: Andover, MA \n \n \n \n Top 3 Skillsets Needed: 1. Multitasking multiple work ...

Transdev

Service Delivery Manager

Lombard, IL · On-site

$84K - $105K/yr

The Service Delivery Manager is responsible for overseeing the delivery of high-quality IT services across the organization. This includes implementing and enforcing ITIL best practices, leading the ...

Finastra

Service Delivery Manager

Mississauga, ON · On-site

The Service Delivery Manager role provides insight to the business on the health of the service provided to our customers and is responsible for the effective oversight of support related activities.

Han Staffing

Service Delivery Manager

Iselin, NJ

Service Delivery Manager - Remote Specific responsibilities include: Providing SDM / SME support for designated systems such as (but not limited to): * * * ELN * Empower * SoftMax * JMP * LIMS ...

Infosys

Service Delivery Manager

Irvine, CA · On-site

$109K - $142K/yr

Required Skill and Experience Experience in IT service delivery with significant focus on cloud and database operations management. Team management skills, stakeholder management, vendor management.

HelioCampus

Service Delivery Manager

Bethesda, MD · On-site

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a portfolio of key HelioCampus assessment clients. You bring deep experience in higher education, teaching and ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Only some people say the health insurance costs are okay.
65% of people say the health insurance costs are okay
Based on data from 55 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 93 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 34% of people with changing schedules find out their shifts one week or less ahead of time.
  • 46% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
42% of people report it’s hard to get time off.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
58% of students report this isn’t a good place to work if you’re studying.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Concentrix?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 94 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Concentrix?
What are the most popular categories at Concentrix?
Infographic showing various Service Delivery Manager job openings at Concentrix in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 73% Physical, and 27% Remote job distribution.

Service Delivery Manager

Tata Consultancy Service Limited

Irvine, CA • On-site

$90K - $120K/yr

Full-time

Posted 13 days ago

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
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