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Concentrix

60 Concentrix Service Delivery Manager Jobs Hiring Near You

Allied Universal

Manager, Service Delivery

Atlanta, GA · On-site

Manager, Service Delivery Job Locations US-FL-Jupiter | US-TN-Nashville | US-TX-Dallas | US-GA-Atlanta | US-FL-Miami | US-NC-Charlotte | US-FL-Tampa Requisition ID 2026-1599336 Category (Portal ...

Allied Universal

Manager, Service Delivery

Tampa, FL · On-site

Manager, Service Delivery Job Locations US-FL-Jupiter | US-TN-Nashville | US-TX-Dallas | US-GA-Atlanta | US-FL-Miami | US-NC-Charlotte | US-FL-Tampa Requisition ID 2026-1599336 Category (Portal ...

Allied Universal

Manager, Service Delivery

Jupiter, FL · On-site

The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...

Stafford Associates

Be Seen First

Technical Service Delivery Manager

Setauket, NY · On-site

$95K - $120K/yr

About the Role We are looking for a Technical Service Delivery Manager to help lead the delivery of IT services, managed services, and customer projects across our growing client base. This role is ...

Datavant

Senior Service Delivery Manager

Fresno, CA

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Only some people say the health insurance costs are okay.
65% of people say the health insurance costs are okay
Based on data from 55 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 93 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 34% of people with changing schedules find out their shifts one week or less ahead of time.
  • 46% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
42% of people report it’s hard to get time off.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
58% of students report this isn’t a good place to work if you’re studying.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Concentrix?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 70 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 94 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Concentrix?
What are the most popular categories at Concentrix?
Infographic showing various Service Delivery Manager job openings at Concentrix in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 73% Physical, and 27% Remote job distribution.
Service Delivery Manager / Sustainment Delivery Lead

Service Delivery Manager / Sustainment Delivery Lead

CEI

Orlando, FL

$70 - $75/hr

Full-time, Contractor

Posted 3 days ago

Job description

Senior Service Delivery Manager

Job at a Glance
Title: Senior Service Delivery Manager – Supply Chain Technology / Warehouse Management Systems (WMS)
Location: 4 days onsite in Lake Buena Vista, FL, WFH on Fridays
Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
Pay: $70-75/hour + optional medical, dental, vision, 401(k) match

Overview
We are seeking an experienced Senior Service Delivery Manager to support the ongoing operational health and sustainment of an enterprise Warehouse Management System (WMS) application portfolio. This individual will serve as the operational liaison between business stakeholders, technical teams, and third-party support providers to ensure production stability, timely incident resolution, and continuous improvement of critical supply chain applications. This role is ideal for someone who thrives in a fast-paced operational environment, balancing production support, vendor coordination, backlog prioritization, and stakeholder communication while driving service excellence across enterprise warehouse systems.

Key Responsibilities

  • Lead day-to-day operational support activities for enterprise Warehouse Management Systems (WMS).
  • Monitor production incidents, coordinate triage efforts, and drive timely issue resolution.
  • Manage and prioritize Jira backlogs, ensuring operational work aligns with business priorities.
  • Serve as the primary point of coordination between business users, technical teams, and third-party vendors.
  • Facilitate incident reviews, problem management discussions, and root cause analysis activities.
  • Track operational metrics, service levels, and issue trends while identifying opportunities for continuous improvement.
  • Coordinate production support activities, maintenance windows, and release readiness.
  • Communicate application health, operational risks, and status updates to business and technology stakeholders.
  • Partner with Product Managers, Business Analysts, Engineering, and Operations teams to ensure smooth transition of enhancements into production support.
  • Develop and improve operational processes, support documentation, and service management best practices.

Required Skills

  • 5+ years of experience supporting enterprise applications within Supply Chain or Warehouse Management environments.
  • Experience managing production support, application sustainment, or service delivery functions.
  • Working knowledge of Warehouse Management Systems (WMS) and warehouse operations.
  • Experience leading incident management, operational triage, and production issue resolution.
  • Experience managing vendors or third-party service providers.
  • Strong experience with Jira, including backlog management, work prioritization, and issue tracking.
  • Ability to effectively communicate with business stakeholders, technical teams, vendors, and leadership.
  • Strong organizational, analytical, and problem-solving skills.
  • Experience working within Agile or hybrid delivery environments.

Required Education

  • Bachelor's degree in Information Technology, Computer Science, Business, Supply Chain, or a related field, or 15 years of equivalent professional experience.

Preferred Skills

  • Experience supporting Blue Yonder, Manhattan, SAP WMS, Oracle WMS, or similar Warehouse Management platforms.
  • Experience with service management, production support, or application sustainment.
  • Knowledge of warehouse operations, inventory management, fulfillment, or distribution center processes.
  • Experience coordinating application releases, production deployments, and post-release stabilization.
  • Familiarity with ServiceNow or similar IT Service Management (ITSM) platforms.
  • ITIL Foundation or other service management certifications.
  • Experience with operational reporting, dashboards, KPIs, and service metrics.

Why Should I Apply?
This role offers the opportunity to lead critical supply chain systems in a dynamic environment, ensuring operational excellence and continuous improvement. If you thrive in fast-paced settings and have a passion for service delivery, this position is an excellent fit.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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