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62 Concentrix Service Delivery Manager Jobs Hiring Near You

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

What makes Concentrix an attractive place to work?

Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between September 2025 and September 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Most people say the health insurance costs are okay.
69% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.

Is it stressful to work at Concentrix?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 64 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.

What other companies are hiring for Service Delivery Manager jobs?

What are the most popular jobs at Concentrix?

What are the most popular categories at Concentrix?

Infographic showing various Service Delivery Manager job openings at Concentrix in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Oracle Fusion Cloud - Service Delivery Manager

Dallas, TX • On-site

United Airlines
Aviation • 10K+ employees
Learn more about United Airlinesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Lead the delivery and operational management of Oracle Fusion Cloud and Application Managed Services (AMS) engagements.

  • Serve as the primary point of contact for client stakeholders regarding service delivery, operational performance, escalations, and continuous improvement initiatives.

  • Oversee Oracle Fusion support, releases, service governance, incident management, and operational performance.

United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Location

Local to Washington DC./ Baltimore, MD

About the Job You're Considering

Capgemini is seeking an experienced Oracle Service Delivery Manager to lead the delivery, governance, and operational excellence of Oracle Cloud and Application Managed Services (AMS) engagements. This role is responsible for ensuring successful service delivery across Oracle Fusion environments while maintaining strong client relationships, driving continuous improvement, and achieving operational, financial, and customer satisfaction objectives.

The Oracle Service Delivery Manager serves as the primary delivery leader for assigned clients, overseeing Oracle Fusion support, enhancements, releases, and continuous improvement initiatives. Working closely with client stakeholders, Oracle delivery teams, and practice leadership, this individual will ensure services are delivered in accordance with contractual commitments, service level agreements (SLAs), and business expectations.

The ideal candidate combines Oracle Fusion expertise, AMS leadership, client relationship management, operational governance, and delivery excellence with a proven ability to manage complex Oracle environments and drive business value.

Your Role

  • Lead the delivery and operational management of Oracle Fusion Cloud and Application Managed Services (AMS) engagements, ensuring successful execution against client objectives, contractual commitments, and service level agreements.
  • Serve as the primary point of contact for client stakeholders regarding service delivery, operational performance, escalations, and continuous improvement initiatives.
  • Build and maintain trusted relationships with business and technology leaders while serving as a strategic advisor on Oracle Fusion optimization, application support, and service excellence.
  • Oversee Oracle Fusion production support, incident management, enhancement delivery, release planning, service governance, and operational performance.
  • Manage service delivery performance through KPI monitoring, SLA adherence, customer satisfaction metrics, resource planning, and financial management.
  • Lead governance reviews, executive status meetings, operational reviews, and service performance discussions with clients and Capgemini leadership.
  • Collaborate with Oracle functional, technical, integration, and cloud teams to ensure efficient issue resolution and high-quality service delivery.
  • Drive incident, problem, change, release, and service request management processes while ensuring service stability and business continuity.
  • Lead Oracle Fusion quarterly release planning, impact assessments, testing coordination, and production readiness activities.
  • Identify opportunities to improve service quality, automate processes, optimize support operations, and reduce operational risk.
  • Partner with client stakeholders to develop enhancement roadmaps, modernization strategies, and operational improvement initiatives.
  • Support account growth through identifying additional service opportunities, expansion initiatives, and continuous improvement recommendations.
  • Collaborate with account leadership and sales teams to support renewals, proposals, statements of work, and business development activities.
  • Ensure adherence to Capgemini delivery methodologies, quality standards, governance processes, and compliance requirements.
  • Mentor team members and contribute to Oracle AMS best practices, delivery excellence initiatives, and organizational development.
Your Skills and Experience
  • Bachelor's degree or equivalent work experience.
  • 10+ years of Oracle consulting, service delivery, managed services, or technology leadership experience.
  • Strong experience supporting Oracle Fusion Cloud Applications, including one or more of the following:  Oracle Fusion ERP, Oracle Fusion Financials, Oracle Fusion SCM, Oracle Fusion EPM
  • Proven experience leading Oracle Application Managed Services (AMS) engagements within enterprise environments.
  • Strong understanding of AMS delivery frameworks, service operations, SLA/KPI management, incident management, problem management, change management, release management, and service governance.
  • Experience managing Oracle Fusion production support environments while driving operational excellence, service optimization, automation, and customer satisfaction.
  • Proven experience managing Oracle Fusion quarterly releases, enhancements, production stabilization efforts, and continuous improvement initiatives.
  • Experience managing global delivery teams operating within onshore, offshore, and hybrid delivery models.
  • Experience serving as the primary delivery contact for enterprise Oracle clients and managing senior stakeholder relationships.
  • Strong financial management experience including forecasting, budgeting, revenue management, resource planning, utilization, and margin management.
  • Experience leading executive governance discussions and communicating effectively with senior client stakeholders.
  • Strong analytical, organizational, problem-solving, and decision-making skills.
  • Excellent verbal, written, presentation, and stakeholder management skills.
  • Experience leveraging AI-enabled tools and automation solutions to improve operational efficiency, reporting, service management, and client outcomes.

 

Preferred Qualifications

  • Oracle Cloud Certifications preferred.
  • PMP, Agile, Scrum, or related certifications preferred.
  • Experience leading Oracle Fusion AMS transformation and support engagements.
  • Experience supporting transitions from implementation to managed services environments.
  • Experience within Manufacturing, Consumer Products, Retail, Life Sciences, Financial Services, Energy & Utilities, or Public Sector industries.
  • Prior consulting or professional services experience strongly preferred.
  • Experience leveraging Oracle AI capabilities, digital assistants, predictive analytics, and intelligent automation within Oracle Cloud environments.

The base compensation range for this role in the posted location is $ 88,544 - $ 233,248

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

What United Airlines employees say

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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media

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