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60 Concentrix Service Delivery Manager Jobs Hiring Near You

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$60/hr

The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for operational stability, SLA adherence, and business continuity across retail ...

Dataprise

Service Delivery Manager

Rockville, MD · On-site +1

The Service Delivery Manager (SDM) is the client's primary operational advocate and is responsible for ensuring their support and service needs are understood, coordinated, and addressed across the ...

NetApp

Service Delivery Manager

Morrisville, NC

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

CitiusTech

Service Delivery Manager

Dallas, TX · On-site

... years in IT program/project management with multi-stream delivery experience ... cloud services (IaaS, PaaS, networking, security). •      Skills ...

SHI International Corp.

Service Delivery Manager

Job Summary The Service Delivery Manager (SDM) is an individual contributor role that supports our Expert Support customers in SHI Services/Managed Services. The SDM is responsible for the day-to-day ...

Finastra

Service Delivery Manager

Mississauga, ON

The Service Delivery Manager role provides insight to the business on the health of the service provided to our customers and is responsible for the effective oversight of support related activities.

Future Secure AI

The Opportunity We are hiring a Service Delivery Manager (Interim RUN Lead) to stand up and lead our interim AICW production support function. Reporting to the Global Technical Lead (interim) and ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

Clean Harbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

What makes Concentrix an attractive place to work?

Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Only some people say the health insurance costs are okay.
66% of people say the health insurance costs are okay
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 34% of people with changing schedules find out their shifts one week or less ahead of time.
  • 46% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
58% of students report this isn’t a good place to work if you’re studying.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Concentrix?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Concentrix?
What are the most popular categories at Concentrix?
Service Delivery Manager

Service Delivery Manager

Inspiroz

New York, NY • On-site

Full-time

Medical, PTO

Posted 7 days ago

Job description

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial role in leading and ensuring the successful delivery of our IT services to our schools and corporate clients. Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role requires travel within territory 35% of the time.
If you have a deep understanding of IT services, a passion for education and technology, and proven experience in client relationship management and team leadership, take the next step in your career, and apply today!
ACS, parent to Inspiroz, has been providing IT services and consulting for 30 years with great success. Principal offerings today include providing strategic advice, IT infrastructure services, and affordable, fully-staffed 24/7/365 IT support and remote monitoring services. ACS started working with schools in 2012 when KIPP Philadelphia became our first school partner. In 2016, we created Inspiroz to fully focus our work on K-12 education. Inspiroz is unique in that we focus our work on charter schools, and we understand what is needed to create and maintain an IT environment that allows teachers and leaders to drive student outcomes and operational excellence.
Inspired by our core values of: Be Courageous, The Extra Mile, Today, Not Tomorrow, and Communicate, Communicate, Communicate we excel in serving our partners and adapting to their ever-changing technology needs.
Key Responsibilities:
  • Client Relationship Management
    • Participate in client meetings to review service status, onsite priorities, open tickets, and escalations
    • Act as the primary service owner for assigned clients, ensuring issues are driven to resolution with the appropriate teams.
    • Serve as an escalation coordination point-understand issues, assign next steps, and ensure timely follow-up and communication (not expected to personally resolve technical issues).
    • Build and maintain strong relationships with client stakeholders and manage expectations effectively.
    • Regular onsite client visits to engage with stakeholders, support the field and remote team, and ensure service quality and alignment with client expectations
  • Team Management and Development
    • Lead and manage School Technology Specialists (STS) and Business Technology Specialists (BTS) across assigned client sites.
    • Provide high-quality customer service and support through strong team coaching, accountability, and performance management.
    • Conduct regular 1:1 meetings to review performance, priorities, and development plans; coach through technical, process, and people challenges.
    • Conduct onsite observations and ride-alongs to assess team execution, professionalism, and technical competency.
    • Train and enforce adherence to daily/weekly checklists, documentation standards, and operational procedures.
    • Use ConnectWise and reporting dashboards to monitor ticket flow, SLA adherence, workload, and service quality.
    • Recognize positive behaviors and reinforce Inspiroz culture cornerstones and professional standards.
    • Participate in hiring decisions for STS/BTS as needed.
  • Collaboration with Remote MST / Infrastructure / Projects Teams
  • Act as the operational bridge between onsite teams and remote MST/Infrastructure/Projects teams.
  • Ensure clear handoffs, communication, and follow-through on all tickets, escalations, and project work.
  • Use tools such as ConnectWise, N-able, ITBoost, and BrightGauge to track progress, performance, and outcomes.
  • Drive SLA compliance and ensure tickets are progressing, aging is controlled, and issues are resolved in a timely manner.
  • Additional duties as required
  • Coordinate and support project planning, scheduling, and execution with remote and onsite teams.
  • Identify and implement practical operational improvements to enhance service delivery and team effectiveness.

Requirements
Education: The successful candidate should have a bachelor's degree in a technology related field or equivalent certifications.
Experience: The successful candidate should have at least 5 years of experience in a client and team management position. Be able to demonstrate experience leading teams and providing technical oversight to a team.
Knowledge, Skills, and Abilities: The successful candidate will have:
  • Knowledge of:
    • ITSM Tools (ConnectWise preferred) and ITIL best practices/framework
    • Windows, Chrome and MAC OS knowledge
    • Active Directory
    • Networking equipment and concepts
    • Hardware repairs and installations
  • Skills
    • Excellent customer service skills
    • Excellent leadership skills
    • Excellent relationship-building skills
    • Excellent verbal and written communication skills
    • Extensive knowledge of the IT industry and previous MSP experience
  • Abilities
    • Ability to consistently communicate with Clients - outward and inward (listening, identifying areas for improvement): End of Week report, status updates, monthly and/or quarterly reviews.
    • Ability to communicate technical concepts to technical and non-technical users.
    • Ability to adapt and implement new procedures and systems effectively.
    • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
    • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Benefits
What you will receive:
  • A company dedicated to fostering and maintaining a positive and inclusive company culture.
  • An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
  • A company that is committed to continuous improvement while upholding our core principles and values.
  • Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.
  • A competitive compensation package with generous benefits and bonus potential.
  • Engaging and diverse technical work performed in a dynamic and fast-paced environment.
  • Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.
  • Employee Benefits: Inspiroz provides a variety of benefits to employees, including health insurance coverage, paid holidays, and paid time off.

Apply