60 Ringcentral Service Delivery Manager Jobs Hiring Near You

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If you're looking to be part of what's next in communication, you're in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

At RingCentral, security, global availability, and always-on reliability are coredifferentiators. RingCentral services must deliver robust functionality that is secure,reliable, and trusted by customers, no matter where they are. RingCentral's CISO team, partners closely with relevant teams such as network, application, and product teams to embed security across our products, services, and third party ecosystems.

Within Information Security, the Security Trust team focuses on trust and enablement: creating Security Trust assets that communicate RingCentral's security posture, managing third-party risk, and fostering confidence among customers, partners, and the public.

The Associate Security Trust Analyst plays a critical role in helping ensure the security, reliability, and integrity of RingCentral's products, services, and vendors. This role supports both customer assurance and third party risk management (TPRM) by translating complex legal, regulatory, and security requirements into actionable controls, assessments, and documentation that guide customer and sales engagements, and vendor evaluations.

This position helps mitigate risk and ensure compliance is integrated into every stage of the customer and vendor lifecycle.This is an exciting opportunity to grow within a security concentration that is quickly evolving and bridges security, risk, and trust.

The ideal candidate is a professional who is excited by the explosion of advancements occurring in security, data, and artificial intelligence. As a member of the team, creative thinking, a solid work ethic, and a passion for developing and delivering great solutions are a must.

Responsibilities:

• Customer and Trust Enablement

  • Collaborate cross functionally with Security, Legal, Sales, and Product teams to enable transparent and efficient customer engagements.

  • Review and approve customer facing materials such as RFPs, questionnaires, and whitepapers to verify the accuracy of security and compliance information.

  • Maintain and improve the library of customer assurance materials, including certifications, security summaries, and trust documentation.

  • Translate complex security and compliance topics into clear, customer-friendly language that builds confidence in RingCentral's posture.

• Third-Party Risk Management (TPRM)

  • Conduct vendor security assessments, including collecting and evaluating security documentation.

  • Identify, document, and track vendor risk through the assessment lifecycle ensuring appropriate remediation and ongoing monitoring.

  • Partner with Legal and Procurement teams to ensure security and risk requirements are integrated into contracting and the vendor management process.

  • Develop reports and metrics to communicate vendor risk trends, remediation progress, and program performance to leadership.

  • Continuously improve assessment workflows to enhance efficiency, transparency, and alignment within RingCentral's risk appetite.

• Governance and Continuous Improvement

  • Promote adoption of security and trust processes through training, documentation, and communication initiatives.

  • Collaborate with internal Audit and Compliance teams to support audits, certifications, and evidence collection activities.

  • Support the development and maintenance of security policies, standards, and procedures related to vendor management and customer assurance.

  • Identify emerging risks and technologies, process gaps, and opportunities to strengthen RingCentral's overall trust and risk management practices.

Qualifications:

• 2-3 years of professional experience in a Security, Risk, or Enablement role with a focus on Governance, Risk, and Compliance (GRC), Third-Party Risk Management (TPRM), or Security Trust.

• Bachelor's degree in Computer Science, Information Security, or a related technical field,or equivalent practical experience.

• Strong understanding of enterprise security principles, vendor risk management, and compliance/industry best practices.

• Demonstrated experience using automation or AI driven tools to streamline security assessments, reporting, or assurance processes.

• Technical Writing: Exceptional written communication and attention to detail, with the ability to translate complex security concepts into clear, accurate, and customer facing documentation.

• Proven ability to partner with Sales, Legal, Privacy, and Engineering to improve customer assurance workflows and promote adoption of security initiatives.

• Strong problem-solving and data analysis skills with the ability to interpret and visualize security metrics for leadership reporting.

• Strong communication and interpersonal skills with the ability to explain complex security concepts to technical and non-technical audiences.

• Ability to work independently and as part of a team.

Bonus Points (Nice to Have):

• Relevant security certifications such as CISSP, CRISC, or CISA.

• Experience working in a fast paced SaaS or cloud based environment.

• Experience with automation platforms, workflow orchestration, or AI for GRC or TPRM.

• Familiarity with security and compliance frameworks( e.g., SOC 2, ISO 27001,NIST).

What we offer

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Debt refinancing assistance

• Employee perks and discounts program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey - before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction - enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA the compensation range for this position is between $96,400 and $117,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.