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29 Ringcentral Implementation Specialist Jobs Hiring Near You

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

Zoom/RingCentral certifications (e.g., ZCC Implementation Specialist) * Experience in regulated ... industries (healthcare, finance, utilities) * Familiarity with cloud platforms (AWS, Azure, GCP ...

Cirrus Labs

AI / Data Specialist

Alpharetta, GA · Remote

Provide comprehensive analysis and implementation roadmap for Call Center Modernization with AI ... Set up Speech to Text transcription using one of the products (Azure OpenAI or Lex or RingCentral ...

Elemental LED

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... RingCentral * Zendesk * Knowledge of sales order, RMA, shipping, customer, and project modules in ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... RingCentral * Zendesk * Knowledge of sales order, RMA, shipping, customer, and project modules in ...

Elemental Brands

Customer Care Specialist

Reno, NV

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... RingCentral * Zendesk * Knowledge of sales order, RMA, shipping, customer, and project modules in ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... RingCentral * Zendesk * Knowledge of sales order, RMA, shipping, customer, and project modules in ...

Elemental LED, Inc.

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Accept feedback from peers and management and implement suggestions as requested * Maintain a high ... RingCentral * Zendesk * Knowledge of sales order, RMA, shipping, customer, and project modules in ...

OneEighty

RESIDENTIAL PEER SUPPORTER

Wooster, OH · On-site

$16/hr

Work with Residential Support Team Leader to develop and implement new programming. What You'll ... Must be certified as a Certificated Peer Recovery Specialist at time of hire, or within first 12 ...

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CX Specialist

Packet Fusion

Pleasanton, CA • On-site

Other

Posted 10 days ago

Job description

CX Specialist

We are seeking a skilled CX Specialist to lead the design, deployment, and integration of modern contact center and cloud communication platforms, with a focus on Zoom Contact Center (ZCC), Zoom Phone, and RingCentral CX. This role is both strategic and hands-on, requiring strong technical expertise and customer-facing experience to deliver scalable, AI-enhanced CX solutions.

Key Responsibilities:
  • Solution Architecture & Discovery
  • Technical Implementation & Configuration
  • Omnichannel Enablement & Routing
  • AI & Virtual Agent Integration
  • Integrations & Automation
  • Analytics & Optimization
  • Testing, Training & Launch
  • Strategic Advisory & Client Enablement
Required Qualifications:
  • 3–5+ years experience implementing CCaaS platforms (Zoom, RingCentral, etc.)
  • Hands-on expertise with ZCC, Zoom Phone, ZVA, AI Companion, and RingCentral routing tools
  • Strong understanding of ACD, IVR, omnichannel routing, QM/WFM
  • Technical proficiency with REST APIs, JSON, Zoom Studio, webhooks, CRM connectors
  • Familiarity with platforms such as Salesforce, ServiceNow, Zendesk, Microsoft Teams
  • Excellent communication skills and experience leading enterprise deployments
Preferred Qualifications:
  • Zoom/RingCentral certifications (e.g., ZCC Implementation Specialist)
  • Experience in regulated industries (healthcare, finance, utilities)
  • Familiarity with cloud platforms (AWS, Azure, GCP), security, and SAML
Technical Focus Areas:
  • CCaaS Admin: Provisioning, SIP, call routing, digital channels
  • AI/Automation: Chatbots, NLU, agent assist, coaching tools
  • Data & Reporting: KPI dashboards, WEM analytics
  • Integration: API-driven workflows, real-time data sync
  • Security: Identity, compliance, and encryption
Travel Requirements:

Up to 10% for hybrid/remote client engagements

Apply