IT Service Delivery Manager
Alamo, TN · On-site
How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...
62 Concentrix Service Delivery Manager Jobs Hiring Near You
IT Service Delivery Manager
Alamo, TN · On-site
How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...
How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...
How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...
Concentrix Jobs Information
What is it like to work at Concentrix?
Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.
What makes Concentrix an attractive place to work?
Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.
Do workers at Concentrix get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.
83% of people say they get paid breaks.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.
Does Concentrix pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
77% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and September 2026.
77% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and September 2026.
At Concentrix, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.
Is the health insurance from Concentrix affordable enough for their workers?
Most people say the health insurance costs are okay.
73% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between September 2025 and September 2026.
73% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get paid time off at Concentrix?
Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and September 2026.
99% of people say they get paid time off.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and September 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.
- 36% of people with changing schedules find out their shifts one week or less ahead of time.
- 41% of people with changing schedules find out their shifts two weeks ahead of time.
- 9% of people with changing schedules find out their shifts three weeks ahead of time.
- 14% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers at Concentrix worry about hours?
Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Concentrix workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Concentrix workers to change shifts?
Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to get time off at Concentrix?
Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.
37% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.
Do Concentrix managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Concentrix spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Concentrix?
Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.
Is a Concentrix job good for students?
Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at Concentrix good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and September 2026.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Concentrix feel treated with respect by their managers?
Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 63 people who took the Breakroom Quiz between September 2025 and September 2026.
94% of people say they’re treated with respect by their managers.
Based on data from 63 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Concentrix get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.
Is it stressful to work at Concentrix?
Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and September 2026.
73% of people say they often feel stressed at work.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Concentrix enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Concentrix recommend working with their team?
Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 71 people who took the Breakroom Quiz between September 2025 and September 2026.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 71 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get enough training when they start at Concentrix?
Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.
41% of people report they didn’t get enough training when they started working here.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get support to advance at Concentrix?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Concentrix’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
Do workers feel well informed about how Concentrix is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Concentrix?
What are the most popular categories at Concentrix?
IT Service Delivery Manager
Alamo, TN • On-site
Hitachi
• IT Services • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 12 days ago
Job description
Location:
Alamo, Tennessee, United States of AmericaJob ID:
R0123058Date Posted:
2026-04-02Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
IT, Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.
In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.
You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.
This is a fulltime, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How you'll make an impact
Lead IT service delivery for assigned factory sites
Serve as the primary IT escalation point for the business
Ensure effective ticket management, triage, and resolution
Deliver and support onsite IT infrastructure and applications
Oversee local IT governance, security, and cybersecurity response
Manage IT demand intake and prioritize business requirements
Lead IT build and improvement projects at site level
Coordinate IT vendors and global delivery teams
Plan and control site IT budget and costs
Enable secure machine and network connectivity
Your background
Bachelor's degree in Computer Science, Engineering, or equivalent experience
5+ years of experience in Information Technology
2+ years in an IT leadership or management role
Experience supporting manufacturing or industrial environments
Project management experience for complex initiatives
Strong communication skills in English; additional local language skills valued
Tools
MS Office products including Excel, Word, SharePoint, Teams, and Outlook
ServiceNow (SNOW) Enterprise IT Management Platform
Microsoft DevOps and Microsoft Azure
SAP S/4HANA
Information, Data & Analytics, and Business Intelligence solutions
More about us
Be part of Hitachi Energy, a global leader accelerating the energy transition
Grow your career through international collaboration and development programs
Work in a purposedriven organization committed to innovation and sustainability
What We Offer
Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
Retirement Savings - 401(k) with company match and additional contributions
Paid Time Off - Flexible PTO, paid holidays
Professional Growth - Tuition reimbursement and continuous learning programs
Family Support - Parental leave, adoption assistance, and fertility benefits
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
About Hitachi Vantara
Sourced by ZipRecruiter
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Santa Clara, CA, US
Year founded
2017