61 Trace3 Service Delivery Manager Jobs Hiring Near You

Job Summary:
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Engineer will provide remote and on-site support services across North America, focusing on physical infrastructure design, installation, and wireless network optimization.
Responsibilities:
• Accurately document network infrastructure and design.
• Perform systems engineering, design, analysis, and experimentation of wireless networks.
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure.
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements.
• Perform RF coverage studies, throughput testing, and wireless site surveys.
• Conduct a root cause analysis of communication issues.
• Lead/assist with proof-of-concept trials with new technologies.
• Develop and maintain standards, reports, and various other types of documentation.
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments.
• Conduct client-facing meetings (in person/virtual) in a professional manner.
• Maintain a high level of customer satisfaction.
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure.
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments.
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers.
• Research/resolve unforeseen problems with little to no consultation.
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices.
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages.
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing.
• Perform basic or pre-defined tasks as directed by the team lead.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client.
• Assist in performing root cause analysis.
• Determine when/if escalation to leadership is necessary.
• May perform other duties as assigned by supervisor.
• Follow the company's best practices and Standard Operating Procedures.
• Travel is required for physical network installation and configuration.
Qualifications:
Required:
• A minimum of 3 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers.
• A valid driver's license is required.
• Ability to conduct clear and concise communication in English (written and verbal).
• Strong attention to detail and quality.
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24).
• Thorough understanding of console connectivity and OOB management.
• Ability to identify power circuits and circuit breakers.
• Ability to properly identify various device port assignments.
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.).
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends).
• Ability to properly run power/data cables, label and dress to Trace3 standards.
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification.
• Ability to travel domestically up to 85% - 90% of the time.
Preferred:
• Prior MSP experience desired.
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience preferred).
Company:
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients. Founded in 2002, the company is headquartered in Irvine, USA, with a team of 1001-5000 employees. The company is currently Late Stage.