Job Summary:
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The Technical Account Manager will serve as a technical liaison between the pre-sales engineering and sales team and the customer’s technical stakeholders, engaging in the entire sales cycle to assess clients' needs and identify suitable products and solutions.
Responsibilities:
• Provide a communication conduit from customer technical stakeholders to internal engineering team
• Engage internal engineering team with new opportunities, issue resolution situations and provide frequent updates to Account Management and Engineering teams
• Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for Trace3 technologies
• Expose technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations
• Document and update sold products in each major account
• Assist the account team in the development of requirements and diagram information within project proposals
• Escalate to management and engineering with resource or fulfillment concerns
• Coordinate implementation with customer and internal engineering team
• Ensure customer satisfaction with communication and support
• May perform other duties as assigned by supervisor
Qualifications:
Required:
• Bachelor’s degree preferred
• Minimum of 5 years of relevant sales experience within a technology environment
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation
• Proven success in technical solution selling and strong understand of how clients use technology to meet business objectives
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers
Company:
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients. Founded in 2002, the company is headquartered in Irvine, USA, with a team of 1001-5000 employees. The company is currently Late Stage.