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60 Smartsheet Technical Account Manager Jobs Hiring Near You

Smartsheet

Enterprise Technical Solutions Engineer

$117K - $142K/yr

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions ... account * Teleworking options from any registered location in the U.S. (role specific) Smartsheet ...

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Smartsheet Jobs Information

What is it like to work at Smartsheet?

Smartsheet is a collaborative and innovative work environment that prioritizes teamwork, customer satisfaction, and continuous learning. The company has a flat organizational structure, allowing employees to work closely with cross-functional teams and contribute to the development of its cloud-based work management platform. Working at Smartsheet may appeal to candidates who value a dynamic and fast-paced work environment, opportunities for professional growth, and the chance to make a meaningful impact in the project management and productivity space.

What makes Smartsheet an attractive place to work?

Smartsheet is a leading cloud-based platform for work execution, offering a suite of tools for project management, collaboration, and automation. The company fosters a workplace culture that values innovation, teamwork, and continuous learning, with opportunities for employees to contribute to the development of cutting-edge technology and collaborate with a diverse and global team. By joining Smartsheet, professionals can tap into a dynamic and growth-oriented environment that offers opportunities for career advancement, skill development, and making a meaningful impact in the industry.

Does Smartsheet pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and August 2025.

Is the health insurance from Smartsheet affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

How easy is it to get time off at Smartsheet?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and January 2026.

How easy is it to take sick days at Smartsheet?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and August 2025.

Do people at Smartsheet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people at Smartsheet get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and January 2026.

Is it stressful to work at Smartsheet?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people at Smartsheet enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people at Smartsheet recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people get enough training when they start at Smartsheet?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people get support to advance at Smartsheet?

Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and August 2025.

Do people think Smartsheet’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.

Do workers feel well informed about how Smartsheet is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.

What other companies are hiring for Technical Account Manager jobs?

What are the most popular jobs at Smartsheet?

What are the most popular categories at Smartsheet?

Infographic showing various Technical Account Manager job openings at Smartsheet in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 22% Physical, and 78% Remote job distribution.

Customer Success Manager II - Enterprise (Central/East)

Smartsheet

Remote

Full-time

Re-posted 28 days ago

Smartsheet rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

70th of 246 rated software companies

Job description

Smartsheet is looking for a Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.

You will report to a Manager of Customer Success and may work remotely. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates live in the Central or Eastern United States.

  You Will:

  • Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
  • Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion
  • Develop and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships
  • Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
  • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
  • Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
  • Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
  • Be the primary interface to manage and resolve critical situations
  • Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
  • Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
  • Exceed all performance targets, including maintaining high retention and growth rates
  • Perform other duties as assigned

You Have:

  • 3+ years of Customer Success or Account Management experience (or equivalent)
  • The ability to explain technical subjects to non-technical personnel in large enterprises
  • Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
  • Experience maintaining valuable and outcome-based relationships with a diverse customer account base
  • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
  • Bachelor's degree in relevant field, or equivalent experience
  • Willing to travel based on customer and business need
  • Authorization to work in the U.S. for any employer on an ongoing basis

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