OR · On-site
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... Along with retaining these customers, the CSM is tightly aligned with both the Technical Account ...
20 Five9 Technical Account Manager Jobs Hiring Near You
David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 ... Minimum of 8 years of experience in account management for a technology company * Strong technical ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Quick apply
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Mid-Market Account Director
San Ramon, CA · On-site
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Quick apply
Mid-Market Account Director
San Ramon, CA · On-site
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Commercial Account Director
San Ramon, CA · On-site +1
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Commercial Account Director
San Ramon, CA · On-site +1
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Enterprise Sales Account Director
San Ramon, CA · On-site +1
... Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Quick apply
Enterprise Sales Account Director
San Ramon, CA · On-site +1
... Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Ability to travel up to 50% The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and ...
Ability to travel up to 50% The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and ...
Mid-Market Account Director
San Ramon, CA · On-site +1
Ability to travel up to 50% The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and ...
Quick apply
Mid-Market Account Director
San Ramon, CA · On-site +1
Ability to travel up to 50% The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Quick apply
... Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Senior Mid-Market Account Director
San Ramon, CA · On-site +1
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Quick apply
Senior Mid-Market Account Director
San Ramon, CA · On-site +1
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
Commercial Account Executive
San Francisco, CA · On-site +1
$39K - $76K/yr
Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales ... Ability to articulate complex technology concepts to a technical and non-technical audience
Commercial Account Executive
San Francisco, CA · On-site +1
$39K - $76K/yr
Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales ... Ability to articulate complex technology concepts to a technical and non-technical audience
Commercial Account Executive
San Francisco, CA · Hybrid
$39K - $76K/yr
Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales ... Ability to articulate complex technology concepts to a technical and non-technical audience
Quick apply
Commercial Account Executive
San Francisco, CA · Hybrid
$39K - $76K/yr
Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales ... Ability to articulate complex technology concepts to a technical and non-technical audience
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
... Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are ...
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Job description
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution.
Key Responsibilities:
Customer-centric Focus:
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives
- Leverage knowledge of each customer account to develop and maintain account-specific Success Plans
- Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement
- Identify and address any potential issues or risks that may impact customer satisfaction or retention
Strategic Thinking:
- Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer
- Proactively identify and address customer issues or concerns, and provide effective solutions
- Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes
Cross-functional Collaboration:
- Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention
- Coordinate with Sales and TAMs on increased business opportunities within the account base
Key Qualifications:
- Bachelor's degree in a related field or 8 years of equivalent work experience
- Proven experience in customer success, account management, or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Must be self-directed and self-motivated
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Ability to work in a fast-paced and dynamic environment
- Familiarity with contact center technology and the SaaS industry is a plus
- CRM and customer success management software experience is preferred
- Ability to travel up to 25% of the time
About Five9
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
San Ramon, CA, US
Year founded
2001