OR · On-site
Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 ... Work with Professional Services to align on configuration of products for customers and ensure a ...
60 Five9 Customer Service Jobs Hiring Near You
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Professional Services to align on configuration of products for customers and ensure a ...
Quick apply
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Professional Services to align on configuration of products for customers and ensure a ...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Professional Services to align on configuration of products for customers and ensure a ...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Professional Services to align on configuration of products for customers and ensure a ...
Associate Customer Success Manager
San Ramon, CA · On-site +1
$129K/yr
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...
Quick apply
Associate Customer Success Manager
San Ramon, CA · On-site +1
$129K/yr
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...
Associate Customer Success Manager
$55K - $129K/yr
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...
Associate Customer Success Manager
$55K - $129K/yr
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...
Majors Customer Success Manager
$129K - $199K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Services, Support and Product. * Participate in all implementation status meetings * Development ...
Majors Customer Success Manager
$129K - $199K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Services, Support and Product. * Participate in all implementation status meetings * Development ...
OR · On-site
David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 ... Services, Support and Product. * Participate in all implementation status meetings * Development ...
Majors Customer Success Manager
San Ramon, CA · On-site +1
$129K - $199K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Services, Support and Product. * Participate in all implementation status meetings * Development ...
Quick apply
Majors Customer Success Manager
San Ramon, CA · On-site +1
$129K - $199K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Services, Support and Product. * Participate in all implementation status meetings * Development ...
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...
Enterprise Customer Success Manager
$91K - $142K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Work closely with internal teams including Professional Services, Product, and Support to ensure ...
Enterprise Customer Success Manager
$91K - $142K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Work closely with internal teams including Professional Services, Product, and Support to ensure ...
Enterprise Customer Success Manager
San Ramon, CA · On-site +1
$91K - $142K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Work closely with internal teams including Professional Services, Product, and Support to ensure ...
Quick apply
Enterprise Customer Success Manager
San Ramon, CA · On-site +1
$91K - $142K/yr
Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Work closely with internal teams including Professional Services, Product, and Support to ensure ...
OR · On-site
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... services. The Enterprise CSM positions themselves as overall relationship lead and customer ...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
OR · On-site
... to-end customer engagement and retention through direct and partner efforts * Enhance Five9 ... Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...
Quick apply
In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
Quick apply
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
OR · On-site
We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent ...
Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)
San Ramon, CA · On-site
We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent ...
Quick apply
Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)
San Ramon, CA · On-site
We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent ...
We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent ...
We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent ...
In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...
Quick apply
In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...
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Job description
Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center.
Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers.
Key Responsibilities:
- Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
- Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure
- Translate customer business needs/outcomes to technical solutions
- Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
- Educate, enable, and empower Five9 direct and indirect sellers
- Deliver customized solution demonstrations & presentations
- Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
- Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
- Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
- Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
- Develop materials in-line with specific sales and/or services opportunity requirements
- Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
- Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
- Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
- Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office
Key Qualifications:
- Years of experience - 5+ Years
- Business acumen, with an engineering mindset
- Contact Center/Customer Experience industry experience a plus
- Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
- Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
- Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
- Enterprise architecture design
- Education - Bachelor's or Equivalent Experience Preferred
- Extensive on-site and web-based Executive level presentation experience and associated skills
- Proven record of successful solution selling
- High degree of self-motivation
Key Qualifications:
- CX Industry Application of:
- Agentic AI Architecture and Industry Trends
- Generative AI
- Prompt Engineering
- Machine Learning
- LLMs
- CCaaS
- UCaaS
- Automated Quality Management
- Contact Center Operations
- Contact Center Reporting
- Knowledge Management
- Workflow Automation
About Five9
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
San Ramon, CA, US
Year founded
2001