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60 Five9 Customer Service Jobs Hiring Near You

Five9

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Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 ... Work with Professional Services to align on configuration of products for customers and ensure a ...

Five9

Enterprise Solution Consultant (AI Agents SME)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Professional Services to align on configuration of products for customers and ensure a ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...

Five9

Associate Customer Success Manager

$55K - $129K/yr

Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...

Five9

OR

David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 ... Services, Support and Product. * Participate in all implementation status meetings * Development ...

Five9

Majors Customer Success Manager

San Ramon, CA · On-site +1

$129K - $199K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Services, Support and Product. * Participate in all implementation status meetings * Development ...

Five9

OR · On-site

Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer * Apply an understanding of Five9s products, services, and support processes * Ensure the timely and ...

Five9

Majors Customer Success Manager

$129K - $199K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Services, Support and Product. * Participate in all implementation status meetings * Development ...

Five9

OR

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... services. The Enterprise CSM positions themselves as overall relationship lead and customer ...

Five9

Enterprise Customer Success Manager

$91K - $142K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Work closely with internal teams including Professional Services, Product, and Support to ensure ...

Five9

Enterprise Customer Success Manager

San Ramon, CA · On-site +1

$91K - $142K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Work closely with internal teams including Professional Services, Product, and Support to ensure ...

Five9

Commercial Account Director

San Ramon, CA · Hybrid

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

OR · On-site

We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent ...

Five9

Mid-Market Account Director

San Ramon, CA

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

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Five9 Jobs Information

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    Infographic showing various Customer Service job openings at Five9 in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 26% Physical, 10% Hybrid, and 64% Remote job distribution.
    Enterprise Solution Consultant (AI Agents SME)

    Enterprise Solution Consultant (AI Agents SME)

    Five9

    OR

    Other

    Posted 27 days ago

    Job description

    Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center.
    Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers.

    Key Responsibilities:

    • Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
    • Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure
    • Translate customer business needs/outcomes to technical solutions
    • Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
    • Educate, enable, and empower Five9 direct and indirect sellers
    • Deliver customized solution demonstrations & presentations
    • Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
    • Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
    • Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
    • Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
    • Develop materials in-line with specific sales and/or services opportunity requirements
    • Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
    • Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
    • Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
    • Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

     Key Qualifications:

    • Years of experience - 5+ Years
    • Business acumen, with an engineering mindset
    • Contact Center/Customer Experience industry experience a plus
    • Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
    • Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
    • Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
    • Enterprise architecture design
    • Education - Bachelor's or Equivalent Experience Preferred
    • Extensive on-site and web-based Executive level presentation experience and associated skills
    • Proven record of successful solution selling
    • High degree of self-motivation

    Key Qualifications:

    • CX Industry Application of:
      • Agentic AI Architecture and Industry Trends
      • Generative AI
      • Prompt Engineering
      • Machine Learning
      • LLMs
      • CCaaS
      • UCaaS
      • Automated Quality Management
      • Contact Center Operations
      • Contact Center Reporting
      • Knowledge Management
      • Workflow Automation


    Apply