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20 Five9 Customer Success Manager Jobs Hiring Near You

Five9

OR · On-site

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio ...

Five9

OR

David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. The Majors Customer ...

Five9

OR

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team.

Five9

Associate Customer Success Manager

$55K - $129K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team.

Five9

Senior Product Marketing Manager - Agent Empowerment

OR · Remote

$120K - $158K/yr

Five9 AI Agents - Agentic AI Agents that power intelligent customer self-service, resolving routine ... Partner with sales, solutions consulting, and customer success teams to create impactful narratives ...

Five9

Manager, Sales Commissions - Contractor

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... and customer success representatives. The Manager will be responsible for overseeing the ...

Five9

Senior Product Marketing Manager - Agent Empowerment

$123K - $162K/yr

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Partner with sales, solutions consulting, and customer success teams to create impactful narratives ...

Five9

OR

Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 ... Knowledge Management * Workflow Automation

Five9

Enterprise Solution Consultant (AI Agents SME)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Work with Marketing and Product Managers to define new products & initiatives and provide insight ...

Five9

Senior Product Manager, AI Innovations - Agent Assist

$129K - $170K/yr

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center ... Collaborate extensively with clients and Go-To-Market teams (Sales, Customer Success) to gather ...

Five9

OR

Five9 is seeking a Manager, Sales Commissions to lead the endtoend administration, governance, and ... and customer success representatives. The Manager will be responsible for overseeing the ...

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Infographic showing various Customer Success Manager job openings at Five9 in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 26% Physical, 10% Hybrid, and 64% Remote job distribution.

Enterprise Customer Success Manager

Five9

OR • On-site

Other

Re-posted 24 days ago

Job description

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging.  Many times, the Enterprise CSM also works cross-functionally to optimize their solution. 

Key Responsibilities: 

   Customer-centric Focus: 

  • Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients 
  • Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives 
  • Leverage knowledge of each customer account to develop and maintain account-specific Success Plans 
  • Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement 
  • Identify and address any potential issues or risks that may impact customer satisfaction or retention 

   Strategic Thinking: 

  • Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer 
  • Proactively identify and address customer issues or concerns, and provide effective solutions 
  • Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes 

   Cross-functional Collaboration: 

  • Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention 
  • Coordinate with Sales and TAMs on increased business opportunities within the account base 

Key Qualifications: 

  • Bachelor's degree in a related field or 8 years of equivalent work experience 
  • Proven experience in customer success, account management, or a related role 
  • Excellent communication and interpersonal skills 
  • Strong problem-solving and analytical abilities 
  • Must be self-directed and self-motivated 
  • Proven ability to manage multiple projects at a time while paying strict attention to details 
  • Ability to work in a fast-paced and dynamic environment 
  • Familiarity with contact center technology and the SaaS industry is a plus 
  • CRM and customer success management software experience is preferred
  • Ability to travel up to 25% of the time

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