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60 Five9 Customer Service Jobs Hiring Near You

Five9

OR

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Mid-Market Account Director

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Commercial Account Director

San Ramon, CA

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Commercial Account Executive

San Francisco, CA · On-site +1

$39K - $76K/yr

Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process * Articulate company value proposition * Be the subject matter expert on all services and products ...

Five9

OR · On-site

Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services. * Collaborate across Five9 teams to improve partner readiness and deal execution. What You'll Bring

Five9

Commercial Account Executive (San Ramon)

San Ramon, CA · On-site +1

$39K - $76K/yr

Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process * Articulate company value proposition * Be the subject matter expert on all services and products ...

Five9

OR

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Commercial Account Director

San Ramon, CA · On-site +1

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Enterprise Sales Account Director

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Enterprise Sales Account Director

San Ramon, CA · On-site +1

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Commercial Account Director

San Ramon, CA · Hybrid

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

Five9

Commercial Account Executive

San Francisco, CA · Hybrid

$39K - $76K/yr

Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process * Articulate company value proposition * Be the subject matter expert on all services and products ...

Five9

OR

In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing ...

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    Infographic showing various Customer Service job openings at Five9 in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 16% Physical, 14% Hybrid, and 70% Remote job distribution.
    Mid-Market Account Director

    Mid-Market Account Director

    Five9

    OR

    Other

    Posted 6 days ago

    Job description

    The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.  The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor.  In doing so, drive new revenue opportunities of Five9's products and services.  This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. 

    A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

    We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

    Key Responsibilities:

    Customer Relationship Management:

    • Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

    Sales Strategy Development:

    • Collaborate with the Five9 team to develop a comprehensive sales strategy.  Utilizing the wide range of talent that Five9 brings to the marketplace.
    • Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.

    Upselling and Cross-selling:

    • Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
    • Strong focus on Five9's AI offerings to improve efficiency in the Contact Center.
    • Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.

    Market and Competitor Analysis:

    • Stay informed about industry trends, market dynamics, and competitor activities.
    • Use this knowledge to position Five9 as a leader and differentiate our offerings.

    Key Responsibilities (continued):

    • Create and drive revenue within a specified region or list of named accounts.
    • Generate business opportunities through professional networking and cold-calling.
    • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
    • Meet and exceed all quarterly and annual sales quotas.
    • Own the sales cycle from lead generation to closure.
    • Develop business plan and present the business plan during quarterly review sessions.
    • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
    • Self-generate leads from a personal connection, referral partners, and regional networking events
    • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

    Key Qualifications:

    • Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
    • Be able to work independently and as part of a team in a fast pace, rapid change environment.
    • Success selling at the C-level
    • Documented track record of sales excellence
    • A proven sales hunter and closer
    • Superior professional presence and business acumen

    The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

    Apply